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Hannah has been a great partner to work with. Great communication and execution, and was able to source products that other suppliers could not. Also, the only supplier I found with a local US warehouse for supplements due to regulations.
My experience with this company was mixed.
On the fulfillment side, the situation was very poor. There were lost orders, long delays, and some shipments took up to 45 days to arrive. This naturally led to refunds, customer complaints, and constant operational stress. In my case, the financial loss went beyond just the product cost.
That said, I want to be fair,communication with my agent, Lucky, was consistently good. She was responsive, supportive, and clearly did her best to resolve issues. I’m sure it was a stressful period on her side as well.
The company did refund all lost or problematic orders, which I appreciate. However, the indirect losses (time, refunds, customer trust) were still significant.
In the end, if you decide to work with them, I strongly recommend closely monitoring your orders, especially in the beginning. If you stay on top of things, they will take care of you.
Zero starts! Absolutely the worst company to work with! For Black Friday they have waited 13 days to notify me that they are unable to fullfil orders due to lack of inventory at the manufacturers. All my orders were late 14-21 days. Some customers got their orders in January! Needless to say I had to give numerous refunds and semi-refunds for late delivery. I almost lost my shopify store because of the chargebacks. Stay away from this dropshipper!!!
Dear Client,
Thank you for taking the time to share your honest feedback. We are truly sorry to hear about the difficult situation you faced during Black Friday, and we completely understand how frustrating it must have been for you and your business.
We would like to gently share some context from our side, not to argue, but to be transparent with you and others who may read this.
1. Notification timing – As soon as our manufacturer informed us about the inventory shortage that could affect certain Black Friday orders, our agent reached out to you directly to notify you of the situation. We did not wait 13 days to communicate this. We have records showing that our team contacted you promptly once we were made aware of the issue.
2. Compensation provided – For the orders that led to refund requests from your customers, we did provide compensation to you as the dropshipper, including partial and full refunds for the affected transactions. Our goal was to help reduce the financial impact on your store.
3. No intention to delay or hide information – We fully recognize that during peak seasons like Black Friday, every hour counts. The inventory challenge came from our manufacturer, and we passed that information to you as early as possible through our agent. We never intended to hide anything from you or cause any harm to your store.
Once again, we sincerely regret that this situation caused delays, refunds, and stress for you. Since then, we have already improved our supplier monitoring system to better prevent similar issues in the future.
We respect your right to share your real experience, and we also want to assure you and other dropshippers reading this that we take our responsibilities seriously — we communicated the issue on time via agent, we provided refund compensations, and we are always learning from every situation to serve our clients better.
If you are open to it, we would love the chance to talk with you directly and see if there is anything more we can do to resolve any remaining concerns. Please feel free to contact us at support@maxdropshipping.com, and we will make sure your case is handled with priority.
Thank you again for your honesty, and we truly wish your store continues to grow and succeed.
Sincerely,
MAXDropshipping Official Team
I have had a great experience working with Maxdropshipping. I have had Hannah as my agent and she has been awesome; fast response times, able to source a large variate of products, and super helpful with the technical side of my account.
Honestly, this app has made our fulfillment so much easier. We were a bit worried about the setup at first, but it turned out to be way simpler than expected and works great with our Shopify store. Orders just get handled quickly and we haven't run into any issues.
But I really have to mention Hannah from their support team. She was so helpful and patient with all my questions (and I had a lot of them). She didn't rush me at all and made sure everything was set up properly before we wrapped up. You can tell she actually cares about helping you out, which doesn't happen a lot these days.
Definitely recommend giving this app a try if you're looking for something reliable. Thanks again, Hannah!
I have been working with Sarina for quite some time now, and she has been nothing but exceptional in her works. Her communications and attention to detail is impeccable. She has continued to assist in making sure that orders are fulfilled on time, and making sure the delivery process is complete. Very grateful for her and MaxDropshipping in helping me scale my business and I look forward to our continued partnership.
Hannah is an amazing agent, anytime I need anything done she does it right away, any time theres even the smallest concern she clears everything up. She's saved me alot of time and stress from fulfillment. Since day one she been devoted to making sure everything was perfect with my business. She one of the reasons why I love Max Dropshipping and Im looking forward to continue working with them for a lifetime. 10/10 experience. Thank you Hannah
Lucky has been a godsend for our business. Responsive, diligent, and caring of our business, she really is like a part of the team, and our success is very much due to her efforts. Fulfillment can be such a logistical challenge but Lucky literally helps us sleep better at night knowing that everything is being handled professionally and quickly.
Sarina has been incredibly helpful! Maxdropshipping as a whole is an amazing platform. They source products fast and have way cheaper pricing compared to other suppliers. Their website and integration is easy to use and set up and the client support managers are always available to help. I could not recommend them more!
Exceptional Service from Sarina!
I’ve been using Max Dropshipping’s fulfillment service, and I have to say — Sarina, my personal agent, has been absolutely amazing! She’s professional, quick to respond, and always goes the extra mile to make sure everything runs smoothly.
From order fulfillment to problem-solving, Sarina handles everything with care and precision. It’s rare to find someone so dedicated and reliable. Thanks to her, managing my dropshipping business has become effortless.
Highly recommend both the service and Sarina’s outstanding support!
