If you value your reputation, and that of your business, I would strongly advise against downloading the MerchMixer app. During the short time I have been trying to utilize MerchMixer’s services, I have attempted to fulfill 12 orders through them. I say “attempted”, because out of the 12 orders, only 6 went out to the customers without a hitch. Yes, you read that right, they only got 50% of my orders correct, out on time, and with no issues. That is a TERRIBLE record. MerchMixer outright canceled the fulfillment request for 3 of the orders, because they did not have the items in stock, including the very first order I placed with them. This was despite the fact that their system, which is supposedly supposed to synch with your Shopify stores inventory, stated there were plenty of all 3 items in stock. On another order, they sent out the wrong item to my customer. After receiving an email from the customer notifying me of the mistake, I sent an email to MerchMixer requesting they send out the correct item to the customer. Instead of actually taking care of it, they forced me to make my customer take a picture of the wrong item to prove they had made a mistake. We are talking about a $6 little trinket that they made my customer go out of their way to take and send me a pic, in order to get what they actually paid for. After sending them the pic of the item, instead of sending the correct item to my customer, they just refunded my money and didn’t bother to actually do what I asked. Then there are the system issues. The first order I ever submitted that I stated above ended up being canceled by them because it was out of stock, their system re-submitted 3 more times afterward. Because I had a valid credit card on file, and auto-fulfill enabled with them, they charged me 3 additional times for the item that they didn’t even have in stock. Then their system glitched again on two more orders, resubmitting both a second time as well. This time, though, they did actually have the items in stock. So instead of asking me why I would have two orders each for two customers with the same order numbers and item, they charged me for both duplicate orders again, and sent the items out to the customers. I literally requested they cancel both duplicate orders only minutes after they had been resubmitted by their crappy system, but because they took 2 whole business days to bother to respond to the cancelation request, both duplicate orders went out to my customers. They then had the audacity to ask me to request the customers send the items back, which is against the law for any business to ask a customer to do. When I mentioned this to Matt, whom seems to be either the owner, manager, or face of the company, he immediately got very defensive and downright rude with me. He even attempted to blame me for the fact that their system had screwed it up. Honestly, I have actually never been spoken to, as a customer, by the representative of a business I am paying money to, like Matt did to me regarding their screwup. Needless to say, MerchMixer has not only cost me hours of time, money and headaches, but they have also undoubtedly cost my business several customers as well. Consider yourselves warned.

I rated Matt and the Merch Mixer team with 5 Stars! They have exceeded my expectations with responsiveness, quality of products, and on time shipping. We have had a few orders take approximately 3-4 weeks to get to the customers but that's not the norm and it appears to be a select few products. I am signed up with other drop ship companies and it has been a hit or miss with quality and shipping. This Holiday, I used Merch Mixer as my primary drop shipping company and we exceeded all our Financial targets! Our retun rate is running 8% which is much less than the industry average at 15% this season. I am very please with this company and so glad I gave them a try-- it has been a game changer for our business! Thanks the Merch Mixer team and ALL you do to fulfill our requests timely!

I love this app! Fast delivery times, nice selection of products, and really quick response time from the entire staff. Two of my best sellers are from this app! Keep up the great work!