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Messenger

Messenger

Developed by Shopify

41 reviews
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Price: Free More info
  • Provide a fast, easy way for customers to browse and buy your products using Facebook Messenger
  • Reach customers instantly with detailed messages about their orders
  • Give customers one place to track purchase confirmation and shipping details

Messenger for Shopify is now available to merchants everywhere

New: Customize your conversations in Messenger starting Nov 9, 2016


Make Messenger your own by customizing all of your automated messages.

Why Messenger?


The Messenger sales channel brings back the real-time conversations between merchants and customers that exist in physical retail. Make online shopping authentic again by communicating with your customers instantly and making it possible for them to purchase your products right in the chat window.

Buying is as easy as selecting “Shop Now” from the Messenger menu. Customers can browse a carousel of your products and collections, select variants, and make their purchase with the “Buy Now” button all within Messenger. Checkout, inventory, and reporting are all managed by Shopify. Start the conversation by adding the Message Us button to any Shopify store.

You’ll be able to quickly answer questions about stock availability, product details, purchase confirmation, shipping notifications, and more. Check out our official documentation for more information on how to get started.

Start having real conversations today, and help your customers make their online purchase decisions faster. Sometimes having a quick question answered is all a customer needs to feel confident and click “Buy”.

Get Messenger

Features



  • Easy: Setup directly on Shopify by connecting your Facebook Page

  • Sell instantly: Customers can shop and make purchases directly in Messenger

  • Save time: Casual conversations answer questions faster than email and bring authenticity to the buying experience

  • Stay Organized: Shipping and purchase details for each customer stays in single chat thread

  • Customizations: make Messenger your own by customizing any messages or buttons that your customers receive

Case study: Erstwilder



  • Learn how Erstwilder made order receipts a huge area of user engagement

  • With Messenger, Erstwilder delivers first-class and industry-leading customer service

  • More than 80% of customers responds to order receipts resulting in post-sale conversations

Everyone's talking about Messenger:



  • TechCrunch - Shopify now lets stores sell directly in Facebook Messenger

  • Fortune - Shopify let’s merchant sell through Facebook Messenger

  • Business Insider - Shopify has added a direct purchase feature to Facebook Messenger

  • BuzzFeed - With Facebook Messenger integration, Shopify lets businesses sell via bots

  • Engadget - You can shop many stores entirely in Facebook Messenger

Messenger reviews (41)

posted

Brilliant! Messenger revolutionizes our whole approach to customer service and let's us be truly 'human' in our interactions with customers and fans. And they love it too, receiving updates and notifications where they hang out online (Facebook), rather than through boring company emails.

posted

Great idea, but i can change the language or basically any settings...

posted

very impressed with this app. I was using a different messenger app until couple of weeks ago, and wasn't very happy with it, but this app rocks. I love how it updates the customers on their order status and shipping updates. Great Job.

posted

Super quick & ads a unique touch.

posted

Absolutely love this app! Customers really love it too. The notifications are actually seen instead of just sitting in your customers email. It takes customer service to a whole new level.

posted

My customers don't get the notifications about their packages anymore. They really liked this feature.

posted

notifications are only in english and message button is not showing :-(

posted

Installed the app and love it. seems doing great work. recommended!

posted

Great App

posted

Love this feature and it works very well. Would give it 5 starts but it needs the following changes:
1. Need the ability to edit/change the preset messages that are sent
2. Need the ability to disable certain message. For example, customer get an order confirmation, then a message when their items are shipped then, then another when out for delivery, then another they they are delivered. It becomes a bit spammy. I;d like to disable the "out for delivery" message. I think the its shipped and its been delivered are enough
3. Need an ability (or clear way) for customer to unsubscribe for messages. I have had a few ask us how we got heir FB info and not want their information posted in messenger/not want to keep getting our messages.

That said, I love this feature and it is just an extra boost to customer service, which is great.

Get
Free

Requirements

Facebook Pagefree

Support & Sales

Shopify
1 (888) 746-7439
support@shopify.com
docs.shopify.com/manual/sell-online/messenger
Get Support

Screenshots

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Integrations

Facebook

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