Places to sell | Customer support
Messenger channel

Messenger channel

by Shopify

Sell products and provide customer support from Messenger.

3.8 of 5 stars(63 reviews)
Free
Add app

Sell more with Messenger

Sell products from your Messenger chats and let customers check out without leaving the app.

Keep customers updated

Automatically send customers detailed order status updates in Messenger.

Provide customer support

Add the Message Us button to give shoppers an easy way to start real-time conversations while they browse your products.

About Messenger channel

Sell on Messenger

The Messenger channel adds your products to a menu that shoppers can purchase from while chatting with your Facebook Page. Shoppers that browse your online store can use Messenger to ask questions before and after purchase. At checkout, customers can opt-in to get updates on the status of their order in Messenger.

With Shopify and the Messenger channel, you can:

  • let shoppers browse products and make purchases from your Messenger chat
  • send automated order updates to customers from Messenger
  • customize the messages, buttons, and menu item titles that shoppers interact with
  • add a “Message Us” button to your online store and have real-time conversations with shoppers (requires online store)
  • provide support to customers with questions about their purchase
  • fulfill Messenger orders from Shopify
  • track Facebook sales using your sales channel overview and Analytics pages

Eligibility requirements

  • To use the Messenger channel, you need admin access to the Facebook Page where you send and receive messages.
  • Automated order updates require selling in a currency supported by Facebook.
  • The Message Us button requires the online store channel.

Learn more about selling on Messenger by visiting the website in the "Sales and support" section of this page.

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Pricing

Free

Overall rating
3.8 of 5 stars
 Based on 63 reviews

  • 5 of 5 stars
    60% of ratings are 5 stars
    (38)
  • 4 of 5 stars
    8% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    3% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    8% of ratings are 2 stars
    (5)
  • 1 of 5 stars
    21% of ratings are 1 stars
    (13)
View all 63 reviews

Most recent reviews

VAST

Rating
1 of 5 stars
Posted
September 14, 2019

i install it and spent my time to discover the notifications is stopped in my facebook and mobile..this is very critical point

CARLETT SHOPPING TROLLEYS AUSTRALIA

Rating
1 of 5 stars
Last edited
August 17, 2019

Can't rate an app that can't connect!
In Shopify is says enabled, spent the whole day yet again on messenger with Facebook and they say not connected...
Yet Shopify say don't worry it's connected - Really!
EPIC FAILURE SHOPIFY - I am paying for a subscription that dosen't connect to FACEBOOK, INSTAGRAM, MESSENGER, EBAY about to abort mission!

Developer reply

September 3, 2019

Thank you for sharing this feedback with us. I would like to look into your account and previous conversations with our team to see what I can do to help out. I’ve reached out to you via email, hope to hear from you soon! -Lizzy, Shopify Support

ToysAaack

Rating
3 of 5 stars
Posted
August 4, 2019

When it works, it's actually great. My issue is with Chrome compatibility of the "Message Us" feature. For some reason, when a visitor using Chrome clicks on the "Message Us" button, it does not direct to messenger/messenger app & just stops loading. I really hope this gets fixed. 100% of my sales inquiries happen on Messenger, and this would have been a great feature if it actually worked in all scenarios.

View all reviews