Places to sell | Customer support
Messenger channel

Messenger channel

by Shopify

Sell products and provide customer support from Messenger.

3.8 of 5 stars(64 reviews)
Free
Add app

Sell more with Messenger

Sell products from your Messenger chats and let customers check out without leaving the app.

Keep customers updated

Automatically send customers detailed order status updates in Messenger.

Provide customer support

Add the Message Us button to give shoppers an easy way to start real-time conversations while they browse your products.

About Messenger channel

Sell on Messenger

The Messenger channel adds your products to a menu that shoppers can purchase from while chatting with your Facebook Page. Shoppers that browse your online store can use Messenger to ask questions before and after purchase. At checkout, customers can opt-in to get updates on the status of their order in Messenger.

With Shopify and the Messenger channel, you can:

  • let shoppers browse products and make purchases from your Messenger chat
  • send automated order updates to customers from Messenger
  • customize the messages, buttons, and menu item titles that shoppers interact with
  • add a “Message Us” button to your online store and have real-time conversations with shoppers (requires online store)
  • provide support to customers with questions about their purchase
  • fulfill Messenger orders from Shopify
  • track Facebook sales using your sales channel overview and Analytics pages

Eligibility requirements

  • To use the Messenger channel, you need admin access to the Facebook Page where you send and receive messages.
  • Automated order updates require selling in a currency supported by Facebook.
  • The Message Us button requires the online store channel.

Learn more about selling on Messenger by visiting the website in the "Sales and support" section of this page.

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Pricing

Free

Overall rating
3.8 of 5 stars
 Based on 64 reviews

  • 5 of 5 stars
    59% of ratings are 5 stars
    (38)
  • 4 of 5 stars
    8% of ratings are 4 stars
    (5)
  • 3 of 5 stars
    3% of ratings are 3 stars
    (2)
  • 2 of 5 stars
    8% of ratings are 2 stars
    (5)
  • 1 of 5 stars
    22% of ratings are 1 stars
    (14)
View all 64 reviews

Most recent reviews

Live Rich

Rating
1 of 5 stars
Posted
October 2, 2019

How I uninstall this?? I need help! It does not even show in my apps although the messanger widget is still on my website.

The reason I want to uninstall this is because it does not work as a live chat, messenger opens in another page. Who would want that? that will make our visitors to leave.

I need help to uninstall this since is not obvious to do so as it should.

Please help!

Developer reply

October 9, 2019

Thank you for writing your review and for providing your feedback. The Messenger app can be removed by heading to Settings > Sales channels, where you can then press the trash can icon next to Messenger. This will remove it from your store and the chat icon from the storefront.

I'm sorry to hear that you did not find the Messenger app useful and I'll be reaching out to you shortly to see if I can help at all and ensure you are able to remove the app if you want to. -Victor, Shopify Support

VAST

Rating
1 of 5 stars
Posted
September 14, 2019

i install it and spent my time to discover the notifications is stopped in my facebook and mobile..this is very critical point

Developer reply

September 27, 2019

Thanks for sharing your experience using the Messenger Channel. I'm sorry to hear that it hasn't been a positive one. I've sent you an email so that we can work together to troubleshoot this! I look forward to hearing back from you. -Emma, Shopify Support

CARLETT SHOPPING TROLLEYS AUSTRALIA

Rating
1 of 5 stars
Last edited
August 17, 2019

Can't rate an app that can't connect!
In Shopify is says enabled, spent the whole day yet again on messenger with Facebook and they say not connected...
Yet Shopify say don't worry it's connected - Really!
EPIC FAILURE SHOPIFY - I am paying for a subscription that dosen't connect to FACEBOOK, INSTAGRAM, MESSENGER, EBAY about to abort mission!

Developer reply

September 3, 2019

Thank you for sharing this feedback with us. I would like to look into your account and previous conversations with our team to see what I can do to help out. I’ve reached out to you via email, hope to hear from you soon! -Lizzy, Shopify Support

View all reviews