Places to sell | Customer support
Messenger channel

Messenger channel

by Shopify

Sell products and provide customer support from Messenger.

2.4 of 5 stars(81 reviews)
Free
Add app

Sell more with Messenger

Sell products from your Messenger chats and let customers check out without leaving the app.

Keep customers updated

Automatically send customers detailed order status updates in Messenger.

Provide customer support

Add the Message Us button to give shoppers an easy way to start real-time conversations while they browse your products.

About Messenger channel

Sell on Messenger

The Messenger channel adds your products to a menu that shoppers can purchase from while chatting with your Facebook Page. Shoppers that browse your online store can use Messenger to ask questions before and after purchase. At checkout, customers can opt-in to get updates on the status of their order in Messenger.

With Shopify and the Messenger channel, you can:

  • let shoppers browse products and make purchases from your Messenger chat
  • send automated order updates to customers from Messenger
  • customize the messages, buttons, and menu item titles that shoppers interact with
  • add a “Message Us” button to your online store and have real-time conversations with shoppers (requires online store)
  • provide support to customers with questions about their purchase
  • fulfill Messenger orders from Shopify
  • track Facebook sales using your sales channel overview and Analytics pages

Eligibility requirements

  • To use the Messenger channel, you need admin access to the Facebook Page where you send and receive messages.
  • Automated order updates require selling in a currency supported by Facebook.
  • The Message Us button requires the online store channel.

Learn more about selling on Messenger by visiting the website in the "Sales and support" section of this page.

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Pricing

Free

2.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    48% of ratings are 5 stars
    (39)
  • 4 of 5 stars
    7% of ratings are 4 stars
    (6)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (3)
  • 2 of 5 stars
    9% of ratings are 2 stars
    (7)
  • 1 of 5 stars
    32% of ratings are 1 stars
    (26)
View all 81 reviews

Most recent reviews

Cable5

Rating
1 of 5 stars
Posted
February 26, 2021

I can't uninstall this application. My store has two live chats now. What a shame. Save yourself, don't use this app

Developer reply

March 3, 2021

Thank you for sharing your feedback. I can see how having two live chats on your store could be quite confusing and would like to look into this further for you. I will be sending you an email soon and look forward to your reply. -Anna, Shopify Support

ebarza

Rating
1 of 5 stars
Posted
January 30, 2021

It was working good,
then it stopped replying to people..
tried many ways to fix it .. deleted everything and installed again , still not working.

Developer reply

February 2, 2021

Thank you for taking the time to share your feedback. That definitely sounds like a frustrating experience. I'd like the opportunity to look into this further for you. I will be sending you an email shortly to ask for more details. Look forward to hearing back. - Anna, Shopify Support

Vecor Bodycare ("Beauty for all ages")

Rating
5 of 5 stars
Posted
January 20, 2021

I like this app for selling my products, I would love to have more free apps for small businesses! That would be wonderful

View all reviews