Değerlendirmeler (725)

Toplam puan
4,3
Puan düzeyi başına sayılar
  • Puanların %65 oranındaki bölümü, 5 yıldıza sahip
  • Puanların %15 oranındaki bölümü, 4 yıldıza sahip
  • Puanların %4 oranındaki bölümü, 3 yıldıza sahip
  • Puanların %2 oranındaki bölümü, 2 yıldıza sahip
  • Puanların %15 oranındaki bölümü, 1 yıldıza sahip
17 Temmuz 2021

This is the worst experience I've had with an app on Shopify, after two weeks of back and forth I still couldn't get my account setup and then I was told I couldn't advertise with on MS Ads (no reason given), the customer service was horrible. Do yourself a favor and don't waste time with this one, Use Google Ads.

Successful Pursuits
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:16 gün
Microsoft yanıt 24 Ağustos 2021

We appreciate this feedback. We apologize for the dissatisfactory experience you have had when using our app. After reviewing issues like what you described above our team has made some changes to the way these scenarios are handled. The next time you use the app you should no longer be experiencing the same difficulties you have described.

If you face any additional issues with using the app please don't hesitate to reach out to us at msftadsappsupport@microsoft.com.

29 Nisan 2023

Terrible and useless. Suspended my account just as I was setting up payment, then closed it permanently without given reason to even rectify the issue. Just stick with google ads.

Opal7
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:15 gün
Microsoft yanıt 1 Mayıs 2023

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

30 Haziran 2022 tarihinde düzenlendi

Without any reason they suspend my account and block my email. A legitime store with all the permit from the government. Talk with customer services and they can give me a answer.

Szua Store
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:13 gün
Microsoft yanıt 1 Temmuz 2022

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

8 Ağustos 2023

DO NOT USE! MY ACCOUNT WAS BLOCKED AFTER INSTALLING THIS APP! Saw some traction come in from Bing so figured I would check out the Channel. Set up my Microsoft ad account and then connected them. 5 days later checked out how the $50 per day budget was progressing, but upon logging in the account is "closed" and they cant tell me why. Kind of crazy but there are many other apps that I can spend my ad revenue with. - Mid-sized store we ship about 250+ orders per day. On advanced about to upgrade to Plus

AmericanBubbleBoy
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:12 gün
Microsoft yanıt 9 Ağustos 2023

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.

29 Mayıs 2023

Absolutely retarded. I suspect microsoft to be using peoples' information to commit frauds. Based on everything they've told me, I am almost certain of this.

DO NOT USE THIS APP OR ANY APP FROM MICROSOFT, THEY HAVE BEEN COMPROMISED!

TechFresh
Kanada
Uygulamayı kullanma süresi:11 gün
Microsoft yanıt 30 Mayıs 2023

Thank you for your feedback. We apologize for the negative experience you have had when using our app. Please don't hesitate to reach out to us at msftadsappsupport@microsoft.com if you continue to have issues when using our app.

16 Mart 2023

I would do less than 1 star if possible! My store got banned and flagged for high risk and no one will explain to me what is high risk about my store because according to the "support" team they say it's confidential... it's my store and my account, I verified my information just to be told that they can't tell me whats wrong or how to fix the issue! Complete useless and its sad that they can't even provide real information or at least give a phone number to talk to a REAL person and get an explainnation on the real problem for why they banned your store 1 hour after creating an account!
This was a complete waste of my time and energy that I could have been using for a company that actually help and care for their customers.

GlamorousJewelryDesigns
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:9 gün
Microsoft yanıt 16 Mart 2023

Thank you for your feedback. We are truly sorry to hear about the issues you are facing with the charges on your account. Please reach out to us at msftadsappsupport@microsoft.com so that we can better understand the issues you have been experiencing on our platform. We are committed to helping you get set up to start running your ads with Microsoft Advertising.

24 Haziran 2021

This app does not function. It just throws errors when trying to connect. How is this so broken.....

ShopSalonCity
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:9 gün
Microsoft yanıt 23 Ağustos 2021

Thank you for your feedback. I'm sorry to hear you have been facing issues when attempting to connect through our app. We want to understand the issue you are experiencing, please reach out to us at msftadsappsupport@microsoft.com. We are absolutely committed to helping you get set up successfully on Microsoft Advertising.

25 Temmuz 2021

I really wanted this to work to reach a broader audience outside of Google Search but it has not been a good experience so far. I keep getting error messages trying to create a smart shopping campaign. Everything seems fine in the Microsoft Advertising side, not sure what is wrong, support is lacking. I sent a note for help to MS support but no response after 5 days. I have had a better experience with Google Shopping and it helps generate a lot of sales. I haven't given up yet but I can't say anything positive yet. I hope I can follow up with better news.

BuyMirka.com
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:9 gün
Microsoft yanıt 24 Ağustos 2021

Thank you for your review. Often when advertisers face issues similar to what you are describing it can be caused by an incomplete conversion tracking setup. Because of this I want to provide the following help documentation that might assist with the issues you have described.
https://help.shopify.com/en/manual/promoting-marketing/analyze-marketing/set-up-bing-ads-conversion-tracking#set-up-conversion-tracking
https://help.ads.microsoft.com/#apex/ads/en/56689/2-500

If you are still facing issues we would greatly appreciate the opportunity to assist. Please reach out to us at msftadsappsupport@microsoft.com.

22 Şubat 2022

Like most other reviewers, account suspended for violation automatically, despite meeting all the requirements. Not sure why they won't fix this issue.

Jaswill Plains
Birleşik Krallık
Uygulamayı kullanma süresi:9 gün
Microsoft yanıt 22 Şubat 2022

We appreciate your feedback, and we are sorry about these negative experiences with our app. Please allow us another opportunity to assist you with this issue by reaching out to us at msftadsappsupport@microsoft.com. We are committed to helping you get set up to run your ads with Microsoft Advertising.

29 Haziran 2022 tarihinde düzenlendi

Block account without reason (they say we cant say reason because no reason) before setup, very bad service, i don't recommend Reply to Misrosoft:
I contacted your "support" they told me the same that my account is blocked for security (and cant say the reasons because no reason), if you dont accept trusted and real stores, so what is the meaning of this app?
and thank you for wasting my time

Safety Source
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:9 gün
Microsoft yanıt 27 Haziran 2022

Thank you for your feedback. We are sorry to hear you are having problems and we would like to help you fix this issue. Please contact our Microsoft Advertising Support team at msftadsappsupport@microsoft.com so we can investigate this.