Milkyway Delivery + Returns
- Pricing
-
Free to install. Free trial available.
- Rating
- 3.8 (10)
- Developer
- Milkyway X
Featured images gallery
Same-day delivery and return app to provide fast and affordable delivery service to local customers
Instant local delivery and return services are accessible with Milkyway now. It enables seamless order fulfillment from your local store or warehouse, with fixed flat fee of about the same cost as traditional shipping services. Whether you require on-demand local shipping or prefer next-day delivery, Milkyway shipping and returns app provides the flexibility to provide instant gratification to local customers. Now you can also offer white glove "Try at Home" service to increase customer loyalty.
- Local customers can get their orders the same day & conveniently return next day
- You can request same-day delivery on-demand or schedule it for a later time
- Transparent flat fees for packages up to 30 lbs and deliveries up to 50 miles
- Get text alerts with real-time delivery updates and access to tracking page
- Every package is protected against loss or damage with our Protection Policy
Languages
English
Works with
- Checkout
- Delivery
- local delivery
- route planner
- Shipping
Categories
Delivery options
Pickup options
Pricing
Choose the plan that best fits your business.
Starter
Free to install
Starts at $9.99 per delivery with transparent distance-based pricing. No hidden fees, no surcharges.
Features
- 1 Location
- $9.99 per Service
- 50 Delivery/Return Services
- $100 Package Protection (Optional)
- Standard Email Support
- Free Setup Call
Launch
$29.99 / month
or $298/year and save 17%
Starts at $9.99 per delivery with transparent distance-based pricing. No hidden fees, no surcharges.
Features
- 2-3 Locations
- $9.99 per Service
- 200 Delivery/Return Services
- $150 Package Protection (Optional)
- Offline Order Delivery
- Free Setup Call
30-day free trial
Liftoff
$79.99 / month
or $796/year and save 17%
Starts at $9.99 per delivery with transparent distance-based pricing. No hidden fees, no surcharges.
Features
- 4-9 Locations
- $9.99 per Service
- 500 Delivery/Return Services
- $200 Package Protection (Optional)
- Offline Order Delivery
- Custom Platform Integration
30-day free trial
Airborne
$799.99 / month
or $7,967/year and save 17%
Starts at $8.99 per delivery with transparent distance-based pricing. No hidden fees, no surcharges.
Features
- 10+ Locations
- $8.99 per Service
- Unlimited Delivery & Return Service
- $500 Package Protection
- Offline Order Delivery
- Priority Support
30-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (10)
I've had limited experience with the app, mostly positive. The support has been very good at helping develop what I needed to work for my company. I haven't fully implemented the delivery service yet, but hope to use them in the future. Drivers were on time and were successful in their deliveries.
Thank you for taking the time to share about your experience.
We're really glad to hear our team was helpful and that the drivers showed up on time and got the deliveries done right.
If there is anything that would make it easier for you to roll Milkyway delivery out day to day, just let us know and we will take care of it. We appreciate you working with us and we are here whenever you are ready to use Milkyway delivery more.
The delivery request process is overly complex, and support is slow to respond. The app UI is confusing; consider using AI tools (Claud/Cursor/GPT5) to improve it. Implement AI-powered chat support.
The initial user experience is crucial for your business's success. Your support was unavailable for 2 hours, and we ended up using Uber for a $24 delivery from DT LA to Pasadena.
Boho Coats, we take all reviews seriously and want to provide clear context and a path forward.
• Support timing, your message arrived outside our customer support hours, which contributed to the delay in response.
• Account activity, a delivery service was requested by you and then canceled about one minute later, so no courier was dispatched.
• Setup, our dashboard and website include step by step guides, and we offered an onboarding call to walk you through, a time was not booked.
• UI, the app follows Shopify requirements and logistics best practices. Feedback about UI confusion is uncommon among our merchants, but we take it seriously and continue to refine the experience.
We have emailed you directly to understand what went wrong in more detail and learn from your experience, but have not yet heard back.
We would welcome the chance to complete a brief onboarding and a live test so your experience reflects a configured workflow. Please reach out via email at support@milkywaydelivery.com or in-app chat if you have any questions or would like to have a quick onboarding call.
We have recently using Milkyway - Delivery + Returns service and couldn't be happier about it.
The chat support is always quick and super responsive, they can arrange a delivery even on the weekend and in the shortest time, even for long distances.
We send a lot of packages throughout the week and used to use Uber for that purposes, Milkyway is much more affordable, and the service is great! We don't worry about the recipient not coming to the curb to meet the driver like we used to with Uber deliveries, we don't worry about missing the Uber driver wait time for the pick up like we used to with Uber. With Milkyway, it's a flawless experience every time: nice driver pulls over, goes to get the package from us, delivers to the recipient, pulls over, and makes sure they have it, or follow the instructions (take pictures, leave the package at the specified spot etc).
Since we've started using Milkyway, we've suggested a few things/features that we'd like to see/use in the app or on the tracking page, they were all implemented within a few days! It's so fast and easy, so every time we have a need for local delivery, Milkyway is the way to go.
Thank you for such a great service! We hope for a long-term relationship and help for the Holiday season insanity we expect to strike in the next few weeks.
Thank you so much for taking the time and share about your experience. We're thrilled to hear that Milkyway has exceeded your expectations and made your delivery experience smooth and stress-free. Our team works hard to ensure responsive support and seamless service, so it’s rewarding to know that these efforts make a difference, especially for your busy weekly schedule.
Your feedback on features is incredibly valuable to us, and we’re excited that the improvements we made have been helpful. We look forward to supporting you through the upcoming holiday season and continuing our partnership for the long haul.
Thank you again for choosing Milkyway – we're here to make every local delivery fast, affordable, and seamless!
Support
App support provided by Milkyway X.
Resources
Developer
Launched
October 3, 2023
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View customer data:
Sensitive data, device and activity data
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Sensitive data
Name, email address, phone number, physical address
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Device and activity data
Geolocation, IP address, browser and operating system
View staff and contributor data:
Store owner, blog contributors
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View and edit store data:
Customers, products, orders, discounts, Online Store
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Edit customers
Customer data
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Edit products
Inventory, products, collections
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Edit orders
Assigned fulfillment, draft orders, order fulfillments, merchant managed fulfillment, order edits, all order history, shipping information, third-party fulfillment
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Edit discounts
Discount codes and promotions
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Edit Online Store
Online Store script tags, Online Store pages
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Edit other data
Locations, order submission rules
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