mmuze shopping assistant chatbot

mmuze - your direct connection to your online shoppers

With shoppers, there’s nothing like the human touch - a salesperson to guide them to discover the best-suited products for them. And this is what’s missing from the online shopping experience that no store has yet been able to solve. mmuze chatbot finally lets you reach out and touch your customers even when they’re far away.

mmuze chatbot is a powerful virtual personal shopping assistant that works on Facebook Messenger. mmuze chatbot is a guide, a smart, virtual salesperson providing that personal touch, based on Social Intelligence. Also, mmuze chatbot is a savvy stylist that knows the latest trends and your catalog inside out, engaging customers and increasing conversion by showing them items that match their preferences to a T. mmuze provides stellar 24/7 service so your store is always working for you.

Messaging has become the preferred method of communication for mobile consumers. With mmuze, use the messaging sales channel to constantly offer the right products to interested customers at the right time.

mmuze chatbot provides:

1. Deep Knowledge of your Catalog and Fashion Vertical

   
   understanding of the different features of your products and their popularity worldwide




2. Tracking of Customers’ Ever Changing Product Lingo

   
   matching products from your catalog to your customer’s request and specific language in the conversation

3. Leveraging of Trends to Influence the Customer’s Decisions

   
   by spotting and tracking trends in real time such as the outfit Taylor Swift wore to the MTV music awards, Rihanna’s latest bikini, etc

4. A Fully Personalized Experience

   mmuze chatbot learns the customer profile, conversation and purchase history, as well as what people with a similar profile are interested in and uses it all to create a truly personalized and efficient experience

5. Seamless Handover Between Chatbot and Human Assistant

   mmuze chatbot automatically detects the need for a human assistant (e.g. support-related inquiries) and tags them on the messenger for an easy follow-up

Messaging has become the preferred method of communication for mobile consumers. With mmuze, you use the messaging sales channel to constantly offer the right products to the interested customers at the right time.

Results are Just a Click Away

• Easy Installation and Setup

  Once installed, anyone can chat with your store and get responses from your new personal shopping assistant chatbot. Just click "Get Started" on Facebook Messenger and start chatting



• White label so you can brand it like your store


• Seamless handover between the chatbot and human assistance


• Results tracking and reports


• Full support, mmuze team is here to assist you in any way

Notes

• We currently support Fashion only
  
• Beauty support - coming soon
  
• Supported Language: English