Customer service
Texting and Live Chat Support

Texting and Live Chat Support

by Mochi

Real-time customer support with texting and web chat

3.5 of 5 stars(11 reviews)
Free plan available. 14-day free trial.
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Live Visitor Feed

See and support your customers as they shop. Know how they got to your site, what products they look at, and what they put in their cart.

Text Messaging & Web Chat

Customers can send text messages or web chat with your support staff in real time. You can respond on your phone or the Mochi dashboard.

Off Hours Contact

Mochi allows you to enable a convenient off-hours contact form to reach customers even when you aren't available.

About Texting and Live Chat Support

Try Mochi's Live Chat Support for yourself. It's free for 15 days!

About the Mochi Live Chat App

Engaging with your site visitors, when they have customer support or product related question, ensures that you can provide good customer experiences and have happy customers for years to come.

Mochi Live Chat App

The Mochi live chat app allows you to chat with customers and visitors to your site in real time.

Designed for you

The Mochi live chat app is designed specifically for online retail shops and eCommerce sites. Even if you are an individual or small team, Mochi enables you to interact with your customers as if you were a much bigger team.

Delight Customers

Provide a delightful customer experience every time someone visits your site. Build trust with the visitors to your site by helping them right away when they have questions or support requests.

Multi-Channel Communication

Mochi lets your mobile customers text and your desktop customers web chat so you can reach your customers conveniently and effectively. All messages integrate into a single seamless interface for sales and support staff.

Monitor Behavior

Mochi provides a real-time visitors view allowing you to better support your customers by seeing: the products they view, what they add to their cart, when they purchase something, how they arrived at your store, the number of times they have visited your store, and how much they have spent.

Real-Time Chat and Chat Archives

Mochi allows you to see who is browsing your site right now, so you can reach out and ensure they have all of their questions answered. Additionally, Mochi shows you past conversations you’ve had with visitors, so you can reference the visitor's past interaction and make their experience feel personalized.

Customize Your Widget to Match Your Site

We know you put a lot of effort into making your site look and feel exactly how you want. The Mochi live chat app allows you to customize the colors to match your site so that the chat widget feels natural to customers.

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

  • See how many times visitors have come to your site
  • See how much customers have spent in the past
  • See conversations from past visitors
  • Start a conversation with visitors to your site
  • See who is on your site right now

Support

Pricing 14-day free trial

See all pricing options

Free

Free

  • Single User
  • Web Chat
  • Chat Dashboard
  • Custom Schedules
  • Custom Away Messaging
  • Customizable Theme
  • Unlimited Chat Support
  • 500 Monthly Messages

Starter Plan

$15/month

  • Single User
  • All Free Features
  • SMS/Text Messaging
  • Live Customer Insights
  • Chat Logs
  • User Profiles/ Avatars
  • 1,000 Monthly Messages

Basic

$35/month

  • 3 Users
  • All Starter Features
  • Off-hours Form
  • Unlimited Support
  • 3,000 Monthly Messages

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

3.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    82% of ratings are 5 stars
    (9)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    9% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    9% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 11 reviews

Most recent reviews

Hyssop Beauty Apothecary L.L.C.

Rating
3 of 5 stars
Posted
September 15, 2021

This app was great - I had the free version and then suddenly received an email of a missed conversation. Seems that they removed the SMS / Text feature from free accounts without any notification.

Buckaroo Bling

Rating
2 of 5 stars
Last edited
November 30, 2020

This app seemed good in the beginning, until it crashed. What's worse, it crashed on Black Friday, and even though the developers claimed it was fixed, it kept showing error upon error connecting to the Shopify store, and it wouldn't show the locations of the store visitors or the pages on the store they were visiting. Of course, the support was off line during the busiest weekend of the year. I will be deleting this app and looking for something more reliable.
This is not just the matter of the server temporarily going down as the developer would like us to believe. I sent a follow-up email to their support after problems continued for me following their brief server down time, but I never even received a response to that email, let alone having had the issues fixed. I definitely stand by my review until the issues get resolved.

Developer reply

November 30, 2020

Hi Jelena,

I'm sorry you had a bad experience with Mochi. We did do a server upgrade on Black Friday to support increased traffic from some of our larger customers. It looks like our external audit shows system was down for a little under a minute and our support team was available for extended hours on black Friday. We appreciate your feedback and would encourage you to try a different support application if Mochi is not meeting your needs.

SignDeals

Rating
5 of 5 stars
Posted
April 28, 2020

Holy smokes, this app is simple to set up and allows me to be out and about while keeping in touch with my customers. I had a question and it was answered immediately. I purchased it mostly to be mobile, but the desktop interface is awesome too. 5 stars.

View all reviews