Customer support
Texting and Live Chat Support

Texting and Live Chat Support

by Mochi

Real-time customer support with texting and web chat

5.0 of 5 stars(5 reviews)
Free plan available. 14-day free trial.
Add app

Live Visitor Feed

See and support your customers as they shop. Know how they got to your site, what products they look at, and what they put in their cart.

Text Messaging & Web Chat

Customers can send text messages or web chat with your support staff in real time. You can respond on your phone or the Mochi dashboard.

Automated Responses

Even if you aren’t available, Mochi can auto-respond for you. Smart AI scoring ensures you focus on the visitors who are ready to buy.

About Texting and Live Chat Support

Try Mochi's Live Chat Support for yourself. It's free for 15 days!

About the Mochi Live Chat App

Engaging with your site visitors, when they have customer support or product related question, ensures that you can provide good customer experiences and have happy customers for years to come.

Mochi Live Chat App

The Mochi live chat app allows you to chat with customers and visitors to your site in real time.

Designed for you

The Mochi live chat app is designed specifically for online retail shops and eCommerce sites. Even if you are an individual or small team, Mochi enables you to interact with your customers as if you were a much bigger team.

Delight Customers

Provide a delightful customer experience every time someone visits your site. Build trust with the visitors to your site by helping them right away when they have questions or support requests.

Multi-Channel Communication

Mochi lets your mobile customers text and your desktop customers web chat so you can reach your customers conveniently and effectively. All messages integrate into a single seamless interface for sales and support staff.

Monitor Behavior

Mochi provides a real-time visitors view allowing you to better support your customers by seeing: the products they view, what they add to their cart, when they purchase something, how they arrived at your store, the number of times they have visited your store, and how much they have spent.

Automated Chatbots

Customers are much more likely to purchase when their questions are answered. Mochi automatically responds to missed messages and requests customer's email and phone number, so you can continue the conversation when you are available.

Real-Time Chat and Chat Archives

Mochi allows you to see who is browsing your site right now, so you can reach out and ensure they have all of their questions answered. Additionally, Mochi shows you past conversations you’ve had with visitors, so you can reference the visitor's past interaction and make their experience feel personalized.

Customize Your Widget to Match Your Site

We know you put a lot of effort into making your site look and feel exactly how you want. The Mochi live chat app allows you to customize the colors to match your site so that the chat widget feels natural to customers.

AI-driven Lead Scoring

Let us take the guesswork out of the equation and guide you to the customers that are most valuable and most likely to convert.

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Free

Free

  • Single User

  • Web Chat

  • Chat Dashboard

  • Custom Schedules

  • Custom Away Messaging

  • Customizable Theme

  • Unlimited Chat Support

  • 500 Monthly Messages

Starter Plan

$15/month

  • Single User

  • All Free Features

  • SMS/Text Messaging

  • Live Customer Insights

  • Chat Logs

  • User Profiles/ Avatars

  • 1,000 Monthly Messages

Basic

$35/month

  • 3 Users

  • All Starter Features

  • Off-hours Form

  • Customer Lead Scoring

  • Unlimited Support

  • 3,000 Monthly Messages

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
5.0 of 5 stars
 Based on 5 reviews

  • 5 of 5 stars
    100% of ratings are 5 stars
    (5)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 5 reviews

Most recent reviews

Rustic Sinks

Rating
5 of 5 stars
Last edited
September 6, 2019

This is a great app and highly recommend. The simplicity is perfect. You can set up business hours for the chat widget and off hours for the contract form. These forward to your email. I also get text notifications on my mobile phone and can even text back. This app is all you need for a chat bubble on your store. Tech support is awesome also!

LoboGear

Rating
5 of 5 stars
Last edited
July 24, 2019

I've really enjoyed using Mochi!

I especially enjoyed working with the texting feature. My business if a side-hustle for me, so it's nice to be able to just see texts come in and reply that way, rather than needing to constantly check to see if anyone had messaged like with most other services. The automated messages are also very useful.

I highly recommend Mochi to anyone with a business on Shopify!

Undercover Mama

Rating
5 of 5 stars
Posted
July 12, 2019

I've been using this chat feature for several months and it's really helpful. I love the texts feature, which can be managed easily from the phone if you are not in front of the computer. Great product and great service!

View all reviews