MSL: Store Locators
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (35)
Refine
-
By rating
Very speedy customer service and app quite easy to use. Thanks Druv
This app provides a search option based on KM radius, but it doesn’t work properly if you don’t know the store name. If there are 100+ store locations and the user wants to filter or select a store using KM or pincode, it’s not possible because it always shows a “No data found” error. Even the support team doesn’t have a solution for this, as they don’t consider it a bug or a missing feature. So, this app might work for users with 1–2 store locations, but if you have 50–100+ store locations, it won’t function properly.
Thank you for your feedback. We checked your store setup and found that the latitude and longitude were not generated correctly due to a geocoding issue. Because the system saved them as “0,0,” the app can’t locate your store or display results based on KM or pincode.
Here is the full document how to create a geo coading API and update the latitude and longitude. https://www.cirklestudio.co/helpdesk/map-api/
Please update your store’s location coordinates or contact our support team — we’ll be happy to help you fix this quickly.
Took a bit to set up but the provided instructions walk you through everything well. The integration was a bit glitchy but rectified with prompt app support by Chirag Patel. A reasonable price for product.
Hello Kate,
Thank you for reaching out to us with your comments, Each and every review is important to us.
We’re sorry to hear that the intigration is didn’t meet your expectations. But already have all the instruction for that. Our goal is to make every experience a positive one.
We’re committed to improving your satisfaction with our service, and we look forward to assisting you further. Thanks again for your review!
So I figured out there is a bug with the plugin, where when you setup your store locator page, if you are using the "store locator" page template, it ends up displaying completely wrong addresses and coordinates and none of your correct info displays. I reset the page template to just a default page, and now my addresses and maps are all correct. Check that out if you're having issues.
Thank you for catching our eye on it. We will check it ASAP.
If you have anything else you can send us an email on chirag@cirklestudio.co .
Some of the reviews say this was hard to set up, but it wasn't bad at all. The video instructions are very good and at the time of this review, all the buttons, links and pages looked the same as what you would click when installing (not outdated). I did skip a step and contacted them. They got back to me the same day. The map is decent and the price is right.
I really wanted to love this app, but wound up removing it after 3 days. Help Desk did fix the app glitch issue within 24 hours, but trying to set up API was extremely difficult and confusing. Unless you understand code and how to set up API, which Google does not make easy, this gets really confusing and leave you going in circles. After 3 days I removed the app to find one where API key was not required. Even after watching all videos on "how to" and did all the steps, I still could not get the map locator to work correctly. I'm sad because it was easy set up, except for API part and it looked good.
Hello Dear Admin,
First of all I apologize for any inconvenience it may have caused.
I already fixed your issue within 24 hours and I confirm that it is working fine for you now. If you still face the same issue then send me an email at support@cirklestudio.co
If you get stuck, ask the technical team using the chat feature and they will be super prompt and help solve your issue.
Very helpful customer support, we had an issue bulk uploading 3000+ locations and they quickly helped us to sort out the issue and its all working great now. Thanks for your excellent help.
Absolutely exceptional customer support! I’m truly impressed. Thank you so much, Divyeshkumar D — your help means a lot!
Amazing support service - when things go wrong the support team is very quick to fix everything for you. Highly recommend for that reason alone.
