WhatsApp & Helpdesk ‑ MyAlice

Name: WhatsApp & Helpdesk ‑ MyAlice
Brand: Alice Labs Pte. Ltd.
Rating: 4.6 (9 reviews)

From $60/month. 14-day free trial. Additional charges may apply.

Rating (4.6)

Reviews

Developer

Alice Labs Pte. Ltd.

View demo store

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Highlights

Built for your business

Works with the latest themes
Use directly in Shopify admin

About this app

Launched

November 18, 2021 · Changelog

Languages

English and Spanish

Increase sales through WhatsApp & other DMs. Send campaigns and automate order-related notifications

Your customers are on WhatsApp, Instagram, FB, Line, Telegram, Viber, and other messaging channels. So when they’re looking to buy, and they message you, they’re at their moment of highest intent. How are you converting those to orders? Convert those shoppers, and retain them longer, with MyAlice — the sales-focused customer service platform for growing eCommerce merchants. Easily migrate from Gorgias, Zendesk, Freshdesk, Reamaze, Tidio, Richpanel, Wati, Zoko, DelightChat, and SuperLemon.

Live chat and social channel widget for customer support and increase sales.
Prioritize WhatsApp, email, chat, and social comments/DMs in one feed.
View, edit, and cancel Shopify orders without leaving the MyAlice customer view.
Send personalized WhatsApp broadcast campaigns to your customer lists.
Use WhatsApp to recover abandoned carts, automate checkout reminders, and more.

Pricing

14-day free trial

External charges may be billed by Alice Labs Pte. Ltd. separately from your Shopify invoice. Learn more

Premium

$60/month

or $540/year and save 25%

Includes 5 team members. For each additional member, add +$12/mo

Unlimited customers
Website chat widget
WhatsApp broadcasting
WhatsApp QR code
Smart ticket assignment
Chatbot builder for all channels

Business

$180/month

or $1,620/year and save 25%

Includes 5 team members. For each additional member, add +$36/mo

All in Premium, plus
WhatsApp Catalog & Commerce
WhatsApp Marketing Automation
Custom CRM integration
API and webhook
Onboarding & migration

Premium

$60/month

or $540/year and save 25%

Includes 5 team members. For each additional member, add +$12/mo

Unlimited customers
Website chat widget
WhatsApp broadcasting
WhatsApp QR code
Smart ticket assignment
Chatbot builder for all channels

Business

$180/month

or $1,620/year and save 25%

Includes 5 team members. For each additional member, add +$36/mo

All in Premium, plus
WhatsApp Catalog & Commerce
WhatsApp Marketing Automation
Custom CRM integration
API and webhook
Onboarding & migration

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

9 reviews

Overall rating

4.6

Counts per rating level

78% of ratings are 5 stars
7
22% of ratings are 4 stars
2
0% of ratings are 3 stars
0% of ratings are 2 stars
0% of ratings are 1 stars

June 7, 2023

I rarely write about my experiences or leave feedback on applications. However, after a long time using Myalice, I really want to introduce Myalice to everyone.

Excellent customer service; they listen and provide enthusiastic support.
Consolidates all support channels in one place, saving time, centralizing data, and increasing efficiency.
They have APIs and Webhooks that I easily integrated with Chatgpt to automatically respond to basic customer requests and also easily transfer data externally.
The integrated support mailbox with Shopify allows me to quickly process orders.

You are looking for a centralized customer care and support solution. Give it a try!

CHIP.VN

Vietnam

Over 1 year using the app

September 12, 2023

App was good and service team was OK.
We unistalled because found a good option in Latinamerica that suites better.

It deserves 5 stars but the fact that they charged me $340 by mistake and the only person who found out was me (they didn´t), degrades 1 star. Hope you fix the thing.

Otherwise, if you are looking for an easy to use and complete solution to whatsapp + all channels, MyAlice beats the others.

SinIntermediarios

Colombia

About 1 month using the app

March 16, 2022

Wow, this app is great!
Using it as a helpdesk and live chat. The team says they have plenty more on the roadmap!

TempleTape.com

United States

3 months using the app

February 23, 2022

The product looks promising, especially focussing on the e-commerce specific features is what makes it more special. Their onboarding process and support are also great, they fix problems whenever I face it.

Artventure

India

3 months using the app

Alice Labs Pte. Ltd. replied March 3, 2022

Thank you for this kind review! One of our key targets is to make customer support easier for Shopify stores like yours and we're thrilled to learn that you are finding value in our eCommerce-centric features! Wishing you all the best for your business!

January 19, 2022

Ever since we started our business, we were looking for a solution to cater all our queries from facebook/Insta to whatsapp, webchat etc integrated with shopify.
Myalice has proved to be a breath of fresh air for us.

Swag Kicks

Pakistan

4 months using the app

Alice Labs Pte. Ltd. replied March 3, 2022

Thank you so much for this great review! We're happy that you're getting the exact value from MyAlice that we intended to deliver!
All the best wishes for your business and hope MyAlice can help you grow even more!

All reviews