MyAlice ‑ Helpdesk & Chatbot

MyAlice ‑ Helpdesk & Chatbot

by Alice Labs Pte. Ltd.

Multi-channel Helpdesk, Live Chat, Agent Management & Chatbot

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All channels in one inbox

Manage customer support on Live chat, Facebook, Messenger, Instagram, and WhatsApp, and find all your Shopify orders in one place.

Manage orders from inbox

Find Shopify orders, customer details, and product inventory right in your inbox. Update, cancel or refund orders without switching.

Automate with AI Chatbots

Save time on support by automating up to 50% of your repetitive queries with NLP-trained chatbots, and ensure a 24/7 storefront presence.

About MyAlice ‑ Helpdesk & Chatbot

About MyAlice ‑ Live Chat, Chatbot & Helpdesk

Turn hard-earned visitors into repeat customers using the power of conversational commerce

MyAlice is an omnichannel customer service helpdesk for Shopify & Shopify Plus stores. Allow the support team to start conversations with customers and sell over online store chat and social media channels. Access Shopify customers' data and see orders instantly. Edit orders, returns, refunds, cancellations without leaving your helpdesk.

More than a Live Chat platform

The conversation stays connected, no matter how your customers choose to interact (over live chat or social messaging). MyAlice connects with popular messaging platforms so you can manage your customer and team conversations from the convenience of a single dashboard:


Allow your customers to talk to you directly from your Shopify website. Address any questions instantly, and send prompt replies.


Let customers contact you from your Facebook Page, Facebook Shop, and Messenger.


Respond to comments automatically in your Facebook Feed. Hide or remove spam or necessary comments from your Feed posts using MyAlice.


Use Instagram like your brand’s showroom. Respond to Instagram posts, stories mentions, and DMs from one place, showing customers that you appreciate their support.


Reach your customers on the world’s most popular, reliable, and secure messaging app.

That’s not all, you can connect Viber, Line, Telegram and more to keep all your customers active and make them come back.

Use MyAlice to

  • Send products and new orders from your Shopify store directly inside chats with just a few taps to turn more conversations into checkouts.
  • Have 24/7 conversations with your customers and automate order tracking, returns, and other repetitive tickets. Reclaim abandoned carts and increase sales.
  • Know when your customers add or remove items from their shopping cart when you talk to them.
  • Customize online store chat, saved responses, and more.
  • Assign chats to your staff and team to scale customer conversations.
  • Get sales conversion data, customer satisfaction reports, agent performance, busy hour heatmap to deliver better customer experiences.

Easily migrate from Zendesk, Gorgias, Freshdesk, Richpanel, Reamaze, Tidio, Drift & Intercom.

Our dedicated support team will assist you with migration, chatbot implementation, and customization all along the line.

If you’re ready to take your Shopify store to the next level and willing to open conversation with your customers, MyAlice is for you. Grow your business, build strong customer relationships, and spend less time on support, all from a single dashboard.

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External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

Free Plan


  • 100 Monthly Active Users
  • Upto 3 users in a team
  • Upto 3 channels

Kickstarter Plan


or $12/month billed at $144 once per year

$0.15 per extra MAU

  • 150 Monthly Active Users
  • $0.15 per extra MAU
  • Upto 3 team members
  • Upto 3 channels

Startup Plan


or $40/month billed at $480 once per year

$0.1 per extra MAU

  • 500 Monthly Active Users
  • $0.1 per extra MAU
  • Upto 5 team members
  • Upto 5 channels

Business Plan


or $240/month billed at $2,880 once per year

$0.09 per extra MAU

  • 5000 Monthly Active Users
  • $0.09 per extra MAU
  • Upto 20 team members
  • Unlimited channels

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

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