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We've had a great experience with Kickflip and their support team. After our customizer suddenly stopped working due to Shopify's App Embed integration changes, Cindy quickly investigated the issue, explained exactly what had happened, and their team implemented the required fix for our store. Everything is working perfectly again.
The app offers a lot of flexibility for product customization, and the customer support has been outstanding. A special thank you to Cindy for the excellent communication and quick resolution. Highly recommended!
Thank you so much for the kind words! We’re really glad we could get everything working perfectly again. We truly appreciate your recommendation and are happy to support your product customization needs.
It's a bit of a learning curve, but the customer support makes it much easier. In the end we get to do something that our competitors don't. I strongly dislike that they changed my plan in the old store from a Pay as You Grow to paying a monthly fee. I strongly considered ditching it at that time and I'm still trying to figure out if they still care about smaller businesses trying to grow as the 60 bucks a month is steep for the little guys - especially when the percentage of sales didn't go down significantly. Other than that - 5 stars. We'll see if it's profitable or not.
Thank you for the feedback! We're glad our support team has helped make the learning curve easier and that Kickflip is helping you offer something your competitors can't.
Supporting merchants of all sizes is incredibly important to us, and we're committed to continuing to innovate and deliver value as your business grows.
We're grateful to be part of your journey and will be here whenever you need us!
It's been a great app for allowing our customers to customize their products. Their customer experience has honestly been exceptional, with support always available and willing to help us through any issue.
Thank you! It means a lot to hear that Kickflip is helping make the experience easier for your team and your customers.
A great product configurator platform is only as strong as the people helping you get the most out of it, and we’re grateful to be part of what you’re building.
ich kann Kick Flip nur empfehlen!
erstens wirklich easy damit zu arbeiten und bei schwierigen Fragen hilft das Team oder die KI
mir half sogar die KI bei einer sehr kniffligen Frage mehr als das Team - die Frage war damals zu komplex.
wer Hilfe braucht - der Youtube-Kanal ist die erste echte Anlaufstelle! super gemachte Videos und wer etwas erreichen will mit seinem Konfigurator muss sich halt auch einmal auf seine 4 Buchstaben setzen und mitdenken. und für alles andere hilft das Team
in den eigenen Shop ist KickFlip auch sofort integriert und GOTT SEI DANK gibt es nicht, wie bei allen anderen, ein Einstell Limit (zumindest noch nicht).
Ich arbeite nun seit einem Jahr damit und bin bis dato sehr zufrieden - auch dass immer weiter am System im HIntergrund gearbeitet wird!
This is what we love to hear. 🙌
We’re building Kickflip for customers exactly like you. 🚀
Danke für dein Vertrauen.
Great customer service from the Kickflip team. Everyone I've spoken to is both reliable and supportive.
This made our day! 🙌 Our team is obsessed with helping merchants like you win, and reviews like this are rocket fuel for us. Huge thanks for taking the time to share this.
-The Kickflip Team
Très bon SAAS de configurateurs, permet de générer un output de qualité ; a voir sur la durée tout de même
Merci beaucoup! 🙌
Ravi de voir que Kickflip vous aide à créer des configurateurs de qualité et à générer un output à la hauteur de vos attentes. On améliore constamment notre plateforme pour qu’elle reste solide et performante sur le long terme. 🏎️ 🏆
The change in plans is not justified especially for store owners who are from countries whose currency is not as strong as dollar. Because in that scenario, you are earning in a weaker currency and paying for this app in dollars. Ideally they should have moved to tiered pricing with minimum fixed charge + per order revenue percentage. So unless your store is earning upwards of 10k dollars in a month (after currency conversion) this app is not for you. I used this app for over a year and functionality wise it is fine but the change in pricing was not justified. I have found a better option with almost 1/6 of their price and moving to it.
Hi,
Thanks for sharing this, and sorry it led to that decision after more than a year with Kickflip.
Kickflip is designed to give brands access to a very advanced product customization platform, with strong performance and hands-on support behind it.
We also followed up by email after your review to better understand your situation. If you’d like to continue the conversation, we’re happy to pick it up there.
Responsive customer service. App does everything I need.
Love this. The best software quietly does exactly what you need, and the best teams show up when you need them. Thanks so much for the kind words. We’re really glad Kickflip is helping.
Very good application, great customer service
Thanks so much, really glad our platform and the team are working well for you.
This has nearly as high a learning curve as mid-level photoshop. They'd do well do let everyone use the software for free (developing their products) and stick to a flat 2% on every product sold. Sadly, the monthly fee combined with the learning curve kills your product before you ever get it off the ground. The transaction fee is reasonable - it's the monthly fee that kills, especially when you are just getting started.
Sorry to hear you had that experience. We know getting started with product customization can come with a learning curve, and we’re continuously working to make the setup simpler and more accessible.
Kickflip is built to give brands access to a powerful product customization platform with a fully no-code setup, so you can create and launch configurators on your store without technical skills. Our team is also available in real time whenever help is needed.
Our transaction fee starts at 1.95% on customized products sold and decreases with volume, down to 0%.
We’ll reach out by email so we can continue the conversation and see how we could have done better.
