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Outstanding Shopify App for Personalized Products!
I want to express my heartfelt thanks to the creators of the Kickflip App on Shopify! This app has made offering custom products a breeze for my small business. Its user-friendly interface and superb customer service are second to none. With a wide range of customization options, seamless integration, and automated processes, it's an absolute game-changer. Highly recommended!
We are thrilled to read your wonderful review and hear about your experience with Kickflip. Your kind words are a testament to the hard work and dedication of our team. We are committed to delivering the very best in terms of functionality, integration, and customer service. Your feedback motivates us to strive for continuous improvement. Thank you for choosing us as a partner in your business journey. We look forward to serving you even better in the future.
I want to love this app but it's missing so much functionality that I can't use it. Since it replaces the product page, there's no place for a description, I can't customize the template to include important info or complementary products. There is nowhere to display reviews on the product page, etc. If this could be embedded in the product page or a pop up that opens when the customer clicks a "customize this" button it would be pretty brilliant.
We're sorry to hear that you've been having difficulties with our app, but we're here to help! The good news is that actually, the functionality you mentioned is available in Kickflip.
You can indeed add a 'Customize' button to your product page allowing you to retain essential elements such as reviews, product description, product image, and more. When clicking on the 'Customize' button, your customizer will appear in a pop-up, just like you expected. Take a look at this example: https://demo.gokickflip.com/products/gaming-controller
This guide provides detailed steps on how to accomplish this: https://help.gokickflip.com/en/articles/6289000-integrating-your-customizer-in-shopify
If you need any assistance, don't hesitate to contact us via our live chat support. Our team is more than willing to guide you through the process.
Thank you for choosing Kickflip. We appreciate your business and we're dedicated to ensuring your experience with us is always a positive one.
Very nice app, can't wait for the coming features for my wbeshop! And amazing support!
Thank you for your kind words and enthusiasm! Your support fuels our journey towards delivering groundbreaking features - stay tuned for what’s next.
The support team is never online in the Pacific time zone. Whenever you ask something the bot says we'll contact you tomorrow. Canada'a tomorrow is New Zealand's night so I will never be able to get live support.
1- If you can't support it globally then just sell it in Canada.
2- You can turn off your online support when it's night in Canada.
We appreciate your feedback and apologize for any inconvenience you've experienced with our support. While our chat isn't available 24/7, we aim to respond within a few hours.
To address your concerns:
Global Support: We're actively working on improving support coverage globally.
Online Support Hours: We're always exploring options to optimize our support availability and can schedule calls outside regular hours if needed. Feel free to reach out to us at help@gokickflip.com, and we'll work together to find a suitable time that accommodates your schedule.
Please let us know how we can assist you further.
Best regards,
We are using this app since few days now. We tried a lots of apps to offer options in an easy and beautiful way for our customers and this is by far the best app for us, easy to use, lots of possibilities for options, clean design.
We want to thanks Cindy from helpdesk and the developers team for helping us to integrate some code for the cart. The great customer service we received, also decide us to rate this app 5 stars.
We highly recommend this app and company.
Best regards
Hervé Baud / Jorge Baldaia - M2G Clothing
Dear Hervé and Jorge,
Thank you for your kind words and the 5-star rating. We love hearing your feedback at Kickflip! It's what drives us to constantly innovate, create user-friendly experiences, and aim for excellence. We're thrilled to hear that our app has contributed to your business in a meaningful way.
Cindy and our development team thank you for your acknowledgement. We're excited to keep taking care of your needs and going above and beyond your expectations.
Best,
-The Kickflip team
Best customer service. and incredible App. Thank you so much and look forward to working with you all in the future ;)
Thank you for choosing Kickflip. We look forward to supporting your journey. We can't wait to see what we can achieve together.
I have been using kickflip for a few days now and I am very impressed with its features and performance. It is easy to use, reliable, and has everything I need to manage my projects. The app is constantly updated with new improvements and bug fixes, and the team behind it is very responsive and helpful. Whenever I have a question or a problem, they are quick to reply and offer solutions. They also listen to feedback and suggestions from users and implement them in future updates. I highly recommend this app to anyone looking for a great personalizing tool.
Thank you for your thoughtful review! We're thrilled to hear that you're finding Kickflip beneficial for your product personalization needs. Our team is committed to providing consistent updates and efficient customer service, and we're glad to know we're hitting the mark. Stay tuned for more features and improvements in forthcoming updates. Thanks once again for your recommendation and for being a valued Kickflip user!
Very pleased so far with KickFlip. We are launching the customisation app in a couple weeks and cannot wait to see how it is received. Watch a few of the videos as once you get the hang of it, it's very very user friendly and so much more advanced than other customisation apps we've seen. Cindy and Jackie have also been so helpful and quick to respond to my questions.
Your excitement for Kickflip is palpable and it's truly inspiring! We designed it to be intuitive, cutting-edge, and above all, user-friendly - and it seems we've hit the mark.
Hearing your kind words about our customer success team, is incredibly gratifying. Their goal is to make your experience seamless and they'll be thrilled to learn they're succeeding.
As for your upcoming launch, we're on the edge of our seats! We believe in your vision and can't wait to see how it revolutionizes your e-commerce journey.
i was excited to install this app onto my store to give my customers more options and see real time edits to their designs on existing products, which i soon found was not available and had to introduce a new product onto the store for the same or i needed to hire someone to do this. customer service response is extremely slow and so far i have been waiting 20+ hours for a reply on their chat when i can see they were active.
The edit allows for your to see a desktop/mobile view however this is not how it is shown once live.
Dear Cake Me Crazy team,
We understand your need to receive an immediate response and we apologize for any inconvenience this may have caused.
Please note that our customer service operates Monday through Friday during standard business hours, Eastern Time. Unfortunately, your message was received on a Saturday night when our support team was off duty. We do our best to respond to all inquiries as quickly as possible during business hours.
Your satisfaction is important to us and we appreciate your patience as we work quickly to provide a response.
Thank you for your patience and understanding!
I'm new to Kickflip, so this is a limited rating. It is not an intuitive app - so it's taking me a long time to work on 1 product. There are not a lot of tutorials - that makes it challenging to figure things out. With all that being said - the tech support is OUTSTANDING! They are quick to answer and very helpful. I'm looking forward to learning to use the app in the most powerful way to allow my customers the ability to create a product they can be proud of.
Firstly, let us extend a hearty welcome to the Kickflip community! We genuinely appreciate your feedback. We're genuinely sorry that you've found our app a tad challenging to navigate initially.
Have you had a chance to check out our documentation? It might offer some insights and shortcuts you'll find handy. Also, our YouTube channel is packed with tutorials that cater to both beginners and advanced users.
https://help.gokickflip.com/en/
https://www.youtube.com/@trykickflip
It's heartening to hear about the stellar support you've received from our team. They really are our unsung heroes! Please know that as you continue on this journey, we're right behind you, cheering you on. Don't hesitate to reach out with any questions or feedback. Your success is our success!