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The change in plans is not justified especially for store owners who are from countries whose currency is not as strong as dollar. Because in that scenario, you are earning in a weaker currency and paying for this app in dollars. Ideally they should have moved to tiered pricing with minimum fixed charge + per order revenue percentage. So unless your store is earning upwards of 10k dollars in a month (after currency conversion) this app is not for you. I used this app for over a year and functionality wise it is fine but the change in pricing was not justified. I have found a better option with almost 1/6 of their price and moving to it.
Hi,
Thanks for sharing this, and sorry it led to that decision after more than a year with Kickflip.
Kickflip is designed to give brands access to a very advanced product customization platform, with strong performance and hands-on support behind it.
We also followed up by email after your review to better understand your situation. If you’d like to continue the conversation, we’re happy to pick it up there.
Our company is not able to link up multiple variants with our Shopify Plus store in order to sell multiple designs and sizes within the same listing. Response from Kickflip customer service has been very slow. Our product launch is on hold costing us potential revenue daily. We have no choice but to search for another solution to better fit our customization needs.
Thank you again for your understanding over the past few days — we know how important this launch is for you.
We truly hope the approach you’ve put in place for your specific case will help keep things moving smoothly. Once our inventory management tool is officially launched, we’re confident it will be a great fit for your needs, and we’re excited for what’s to come.
We genuinely appreciate your trust in us and remain here to support you every step of the way.
Best,
-Rosalie
We updated our cart in their app, as they said to do in their help and then our cart stopped working and people couldn't check out. We have had to revert back to an old version of our site and then lost lots of work we have done.
Thank you for sharing your feedback. We’re truly sorry for the inconvenience this caused and understand how frustrating it must have been to revert to an older version of your theme. After investigating, we found that the issue was highly specific to your theme, likely due to a compatibility concern with another app in use.
Although you reached out to us outside of our regular business hours (9 AM to 5 PM Eastern Time), as soon as we became aware of the issue, our development team acted quickly and resolved it in less than an hour. We’re committed to ensuring a smooth experience for you moving forward.
If there’s anything more we can do to help, or if you have additional questions, please don’t hesitate to get in touch. Your success with Kickflip is our priority.
i was excited to install this app onto my store to give my customers more options and see real time edits to their designs on existing products, which i soon found was not available and had to introduce a new product onto the store for the same or i needed to hire someone to do this. customer service response is extremely slow and so far i have been waiting 20+ hours for a reply on their chat when i can see they were active.
The edit allows for your to see a desktop/mobile view however this is not how it is shown once live.
Dear Cake Me Crazy team,
We understand your need to receive an immediate response and we apologize for any inconvenience this may have caused.
Please note that our customer service operates Monday through Friday during standard business hours, Eastern Time. Unfortunately, your message was received on a Saturday night when our support team was off duty. We do our best to respond to all inquiries as quickly as possible during business hours.
Your satisfaction is important to us and we appreciate your patience as we work quickly to provide a response.
Thank you for your patience and understanding!
Was only good until free and was an option to pay per order. The paid plans are not justified at all
Hi,
Thank you for taking the time to share your feedback. We’re sorry to hear that the current pricing wasn’t what you were expecting.
The Scale plan has been our standard offering for some time and is designed to give merchants access to a powerful product customizer, ongoing improvements, and dedicated human support. We’re committed to keeping Kickflip accessible and fairly priced, while continuing to enhance the experience and deliver strong value for businesses at every stage of growth.
We followed up by email.
The support team is never online in the Pacific time zone. Whenever you ask something the bot says we'll contact you tomorrow. Canada'a tomorrow is New Zealand's night so I will never be able to get live support.
1- If you can't support it globally then just sell it in Canada.
2- You can turn off your online support when it's night in Canada.
We appreciate your feedback and apologize for any inconvenience you've experienced with our support. While our chat isn't available 24/7, we aim to respond within a few hours.
To address your concerns:
Global Support: We're actively working on improving support coverage globally.
Online Support Hours: We're always exploring options to optimize our support availability and can schedule calls outside regular hours if needed. Feel free to reach out to us at help@gokickflip.com, and we'll work together to find a suitable time that accommodates your schedule.
Please let us know how we can assist you further.
Best regards,
Starting with the good: a beautiful and really simple to use interface, both on the builder end and consumer end, well done on that.
But we're now facing several issues which are making it now impossible to continue using this app.
1) Inventory management: not linked to Shopify, making it a nightmare to update and know when we're out of stock. Especially with 2 warehouse Locations.
2) The app does not apply your store's Market pricing. So if you're having certain market's with a price % adjustment set up in your Market settings on Shopify, Kickflip will ignore that, resulting in incorrect prices displayed before adding to cart.
3) The tipping point for us and worst part: Customers can place an order on out of stock SKUs if they add to cart days or even weeks before you are out of stock. This resulted in many losses, refunds and annoyed customers.
4) Lastly, pricing. It's good if you're starting up, but not fair / too high if you want to scale up for the limited feature they offer.
Overall, really disappointed as we thought we found a great app. Still a lot of work to do.
Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear about the challenges you’ve encountered.
Concerning inventory management, please note that this feature is still in beta and we are actively working to enhance it, informed by valuable user feedback like yours. Currently, due to Shopify’s 100-variant limit and the inability to share inventory between variants, stock management is handled on Kickflip’s side. The good news is that Shopify recently announced an increase in the variant limit to 2000 and we have already begun preparations to align with this update. This will include connecting with Shopify SKUs and supporting weights. Rest assured, significant improvements are on the way.
We also sincerely apologize for the challenges you’ve faced with market pricing and out-of-stock management. While we are working on permanent fixes, if you contact our customer support team, we can revert your account to a previous version of our Shopify integration, which should resolve these issues immediately.
Finally, we’ll soon be launching a new, more flexible pricing structure designed to support your growth as you expand your sales with us. This will ensure that you can continue scaling affordably and get even more value from our platform.
We’ve reached out privately to collaborate on a solution that meets your expectations and helps improve your experience with Kickflip.
Thank you for your patience and for helping us identify areas where we can grow and improve.
