Navidium Shipping Protection

We love this app for a number of reasons: (1) easy setup, (2) ease of use, (3) easy to understand (for us and for our customers), and (4) wonderful customer service. We love that Marc and his team set up a great app for small businesses to reliably self-insure. The architecture of the app is seamless with our Shopify account. And the few times we needed to cover our customers' claims, we can reliably use Navidium's navigation to ensure we are processing the claim with confidence that the customer is covered.

Installation was fast and seamless. The app immediately worked to bring in additional revenue to our stores with a 85% conversion rate. Highly recommend this to all stores. We love it and thanks for the extra revenue boost.

We said BYE to Route months ago and haven't looked back since. Route was not processing claims properly, denying claims that were simple shipping damage leaving us in the end out of pocket. A few friends in business recommended Navidium and it has been amazing and has allowed us to control our own claims and work directly with our customers which has been a win/win. So if you're on the fence of leaving Route (especially after their insane price increase of rates) seriously do it, you won't regret it! I know I sure haven't regretted it :)

This has been a fantastic addition to our ecommerce store and can't imagine not having it! Nice to have an app that is made with the seller in mind!

Love this app! Incredible, friendly, personalized support that provides fast and easy installation. Zero friction on install!! We were in business with Navidium very quickly and the app has a super simple dashboard to track metrics we want to see, plus a tool to track and report on claims. The claim feature has replaced an internal (Google sheet) that we'd used, for an easy, centralized place to measure claims (and no we don't have that many, but they're all in one easy-to-find place!) If you're on the fence, get the app.

Navidium has been great! The model of shipping protection by the company rather than a 3rd party insurer makes a lot of sense, and the team at Navidium helped us install and customize our app completely so we can provide the best customer experience possible. They're a must-add to any store!

Marc and his team did a great job setting up Navidium Shipping Protection just the way I wanted it. This is a great and simple application, I am very happy!! Now I have another way to make money from sales of Up to 50 Orders a Month to a free plan. Thanks, Guys!!!

Perfect addition to our small business. Great way to gain control over claims. Our customers have peace of mind and can resolve any issues directly with us instead of being tortured by an insurance company. And Navidium has very responsive customer service. Very pleased A+

Route was BANKING off us and I really wanted a way to offer my own package replacements. I'm very happy Navidium made that happen for me. They installed it for me and now I keep my profits. We've handled 2 claims ourselves, but brought it in way more than necessary to cover those - That's pure profit, folks!

Great tool!