Navidium Shipping Protection

Earn trust of your customers, speed up and take full control of claims which will improve your customer experience, create a new revenue stream. It's a win-win for you and your customer. Do it for a month and you will see very quickly how everything I listed above falls into place. We never looked back and love this app!

Navidium offered a solution to a problem that we weren't even aware we had. Our customer service was already top notch, sending replacements and refunds within a 60 day window. This app allows us to set aside funds so that we don't have to take a hit in our margins. The badge and small fee also gives our customers confidence when purchasing. There's nothing more frustrating when a customer leaves a negative review or complains the package never arrived online without having allowed us the opportunity to make it right. Now every customer will have no excuse should something go wrong. We're just a call or email away from the support they want!

Navidium has been absolutely amazing!
The customer support team is extremely responsive and extremely helpful (will typically have a response within the hour).
My store had been using Route for the longest time. Route determines what they will cover, and makes the claims process very difficult. I found it hilarious that Route collects all money from your customers, and then will refuse reimbursement for certain orders.
With Navidium I am in complete control of reimbursing customers and it makes everything so much easier.
If you are on the fence between Route and Navidium, your choice should be Navidium and it’s not even close.

All the positive reviews are correct for this awesome app and their great support. Over 80% of our customers leave it on in cart. It really helps us to self insure for our lost/damaged in transits and not have to mess around with courier insurance where the excess is usually higher than our cost of goods anyway. It used to be wasted time (for us and the customer) and money down the drain. Navidium solves all of this.

I love this app, the whole idea and their excellent customer service. I just wish we knew earlier about it. Do not hesitate and use it asap.

I would like to say up front that we were using Route shipping protection until we were notified one day that the rates were going up by 50%. This was a unilateral move by Route and we weren't engaged in any discussion leading up to the rate hike announcement. Immediately upon receipt of this notice I informed Route that "we were out." Route responded that the message was 'sent by mistake' . . . I don't know what you think about that but, as for me, Route completely lost my trust.

After our departure from Route we looked around for alternative shipping protection solutions. We were delighted to find Navidium, primarily because it put control of our shipping protection in our hands, rather than a 3rd party. Since implementing Navidium we have had a more streamlined and seamless relationship in resolving shipping problems for our customers. Our customers are happier, therefore, we are happier. With Navidium there is no more 'mixed messaging' and the customer has only one point of contact - our customer service department.

We have found Marc and his team to be very responsive to our needs in the setup process (which is actually pretty easy) as well as the resolution of a glitch we experienced. You will not be disappointed with the support available with Navidium.

Great app. I love the idea of keeping the insurance payments. Excellent and friendly support that goes above and beyond.

Navidium is a game-changer. The setup process was incredibly smooth, and it's great that we get to choose policies tailored to our company. The app also gives our customers a seamless experience, allowing them to file claims and contact customer support through one place. Unlike Route, which required our customers to use their dashboard. Overall, we are happy with Navidium and highly recommend it for any Shopify store.

OPEN YOUR EYES AND STOP GIVING other companies money you are collecting from customers for shipping insurance! 10/10 recommend using Navidium Shopping Protection with your store for many reasons. 1) You have complete control over any packages that are damaged to your customer. If your customer received a damaged package from you they expect YOU to fix the problem not a third party solution. Being able to fix this issue in house quick and efficiently knowing you have your costs covered is great for your overall customer satisfaction. 2) Almost 75% of our customers opt for insurance. A HUGE boost in top line revenue since it is essentially a 100% margin product. 3) Navidium's team is superior. We have worked with other solutions to offer in-house shipping protection, but none were as competent, efficient, and quick as Navidium with installation and overall support. Would recommend this app to any DTC Ecommerce store on Shopify as a MUST HAVE.

Great app, a really helpful team, and a hands-on founder. A must-have for all shopify merchants. Would highly recommend!