NS Live Chat, Inbox & Helpdesk

NS Live Chat, Inbox & Helpdesk

Cena
K dispozici je bezplatný plán. Zkušební verze zdarma.
Důležité informace
Funguje s nejnovějšími motivy
Hodnocení
4,9 (94)
Vývojář
NestScale

Multichannel customer service solution with Live chat, Helpdesk, Chatbot & more to increase sales.

NestDesk centralizes all support conversations from different stores across any channel in just one unified inbox. With detailed customer behavior and product recommendations, you can unlock sales from every conversation right in the chat portal. By using our Helpdesk & Chatbot, delivering 24/7 proactive customer service is made possible. Help more customers in less time with smart conversation management & assist customers from wherever you are with the powerful & intuitive NestDesk mobile app.

NestDesk centralizes all support conversations from different stores across any channel in just one unified inbox. With detailed customer behavior and product recommendations, you can unlock sales from every conversation right in the chat portal. By using our Helpdesk & Chatbot, delivering 24/7 proactive customer service is made possible. Help more customers in less time with smart conversation management & assist customers from wherever you are with the powerful & intuitive NestDesk mobile app. více
  • Manage & respond to Facebook Messenger & Live Chat messages from one inbox.
  • Share product recommendations, browse inventory & create orders while chatting.
  • Make powerful self-service widget with Helpdesk, order tracking & order action.
  • Have customer profiles, preview carts & track website visitors in real-time.
  • Increase responsiveness & automate your support with chatbot & saved responses.
Důležité informace
Funguje s nejnovějšími motivy

Posílání zpráv v reálném čase

Sledování chování, Užitečné informace o zákaznících, E-mailový chat, Nahrávání souborů, Živý chat, Více jazyků

Automatizované odpovědi

Cross-selling, Nejčastější dotazy, Pozdravy, Aktualizace objednávek, Doporučené produkty, Rychlé odpovědi, Upselling

Přizpůsobení

Avatar agenta, Otevírací doba, Přiřazení chatu, Tlačítka chatu, Toky chatu, Okno chatu, Barva a písmo, Emoji a nálepky, Označování štítky, Uvítací zprávy

Uvedena

21. červen 2022

Jazyky

angličtina

Tato aplikace není přeložena do jazyka čeština

Funguje s:

Facebook Messenger

Cena

FREE

Zdarma

  • Unlimited conversations
  • 1 agent as admin
  • 1 store integration
  • 1 Facebook integration
  • Live chat customization
  • Browser notifications
  • Mobile app

BASIC

$5.99 / měsíc

$5.99 per additional user per month charged monthly.

  • Unlimited conversations & agents
  • 2 stores & FB integrations
  • Live visitor data
  • Automation rules
  • Order tracking
  • Remove watermark
  • 5 FAQs

7denní zkušební verze zdarma

ADVANCED

$14.99 / měsíc

$14.99 per additional user per month charged monthly.

  • Unlimited conversations & agents
  • Unlimited stores & channels
  • Unlimited FAQs
  • All in Basic, plus
  • Business hours
  • Offline email notifications

7denní zkušební verze zdarma

PROFESSIONAL

$34.99 / měsíc

$34.99 per additional user per month charged monthly.

  • Unlimited conversations & agents
  • Unlimited stores & channels
  • Unlimited FAQs
  • All in Advanced, plus
  • Chatbot
  • Order management
  • Private macros

7denní zkušební verze zdarma

FREE

Zdarma

  • Unlimited conversations
  • 1 agent as admin
  • 1 store integration
  • 1 Facebook integration
  • Live chat customization
  • Browser notifications
  • Mobile app

BASIC

$5.99 / měsíc

$5.99 per additional user per month charged monthly.

  • Unlimited conversations & agents
  • 2 stores & FB integrations
  • Live visitor data
  • Automation rules
  • Order tracking
  • Remove watermark
  • 5 FAQs

7denní zkušební verze zdarma

ADVANCED

$14.99 / měsíc

$14.99 per additional user per month charged monthly.

  • Unlimited conversations & agents
  • Unlimited stores & channels
  • Unlimited FAQs
  • All in Basic, plus
  • Business hours
  • Offline email notifications

7denní zkušební verze zdarma

PROFESSIONAL

$34.99 / měsíc

$34.99 per additional user per month charged monthly.

  • Unlimited conversations & agents
  • Unlimited stores & channels
  • Unlimited FAQs
  • All in Advanced, plus
  • Chatbot
  • Order management
  • Private macros

7denní zkušební verze zdarma

Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní.

Recenze (94)

Celkové hodnocení
4,9
Počty podle úrovně hodnocení
  • 91 % hodnocení s 5 hvězdami
  • 9 % hodnocení s 4 hvězdami
  • 0 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 0 % hodnocení s 1 hvězdami
3. květen 2024

Ann helped me solve an issue that I couldn't solve from the dashboard. Excellent service. Issue was fixe3d in less than 5 minutes. Highly recommend.

Ariana's Fans
Jihoafrická republika
Doba používání aplikace: Asi 2 hodinami
Vývojář NestScale odpověděl 19. květen 2024

Dear customer,

Thank you for your kind words! We're thrilled to hear that Ann was able to assist you promptly and effectively. We'll be sure to pass along your compliments to her.

If you ever need further assistance, don't hesitate to reach out. We're here to help!

Regards,
Chloé - Customer Success Manager @NestScale

6. únor 2024

Best app for beginners who want to start our website and store e-commerce business good to use and easy very helpful for me

Welook
Indie
Doba používání aplikace: Asi měsícem
Vývojář NestScale odpověděl 7. únor 2024

Dear customer,

Thank you so much for your fantastic feedback! We're thrilled to hear that NestDesk has been incredibly helpful for you in starting your e-commerce business.

If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to support you every step of the way!

Regards,
Chloé - Customer Success Manager @NestScale

21. červen 2024

Despite all my complications the Help Desk stuck with and got me reconnected on my desktop and finally on my mobile. It took several sessions, but they hung in there and it became a success. Thank you.

RosaLee's Notables
Spojené státy
Vývojář NestScale odpověděl 24. červen 2024

Dear customer,

Thank you for your kind words and for sharing your experience! We're delighted to hear that our team was able to assist you and get you reconnected on both your desktop and mobile. Your patience and perseverance were key to making this a success.

If you need any further assistance, please don't hesitate to reach out. We're always here to help.

Thanks again!
Chloé - Customer Success Manager @NestScale

17. červenec 2023

This is a wonderful app to have for an online store! I am now able to chat with customers directly online as opposed to having to use the phone to assist them. This is great because we can help more than one person at a time. We can also link products within the chat to guide customers and they can track their shipping as well. Customer support for this app is great Rachel was very patient in helping me set the app up for use.

Heavens Yes Crafts
Spojené státy
Doba používání aplikace: 6 měsíci
Vývojář NestScale odpověděl 26. červenec 2023

Dear valued customer,
Thank you for the wonderful review! We're delighted that our app has been a valuable asset to your online store.
The chat features allow for efficient customer support, and product linking and order tracking enhance the overall experience.
We're glad Rachel provided great assistance during setup. If you have any further questions or suggestions, feel free to reach out. Thank you for choosing our app! 🛍️🎉

Cheers,
Chloe

20. prosinec 2023

The combination of live Chat, helpdesk, chatbot, and more has truly proven to be a game changer for increasing sales and enhancing customer engagement. Also received support from Chloe, a member of the ns live Chat team. Her professionalism and expertise were exceptional.

AutoGear Hub
Pákistán
Doba používání aplikace: Asi 2 měsíci
Vývojář NestScale odpověděl 22. prosinec 2023

Hey Anas,

Thank you so much for your kind words! I'm thrilled to hear that the combination of live chat, helpdesk, and chatbot has made such a positive impact on your sales and customer engagement. I'm especially glad that my support through NS Live Chat was helpful for you.

I'm truly grateful for your consideration to leave a review. Your feedback is incredibly valuable and helps us shape our services better. Looking forward to hearing your thoughts.

Thanks again for choosing NestDesk for your second store!

Warm regards,
Chloé

Podpora

Partner NestScale může zodpovědět všechny otázky k aplikaci NS Live Chat, Inbox & Helpdesk.

Vývojář

NestScale

70 Circular Road #02-01, Singapore, 049365, SG

Zdroje

Tento vývojář nenabízí přímou podporu v jazyce Čeština.

Více aplikací jako je tato

4,6 z 5 hvězd Celkový počet recenzí: 1869 K dispozici je bezplatný plán
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4,4 z 5 hvězd Celkový počet recenzí: 698 Zkušební verze zdarma
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5,0 z 5 hvězd Celkový počet recenzí: 237 K dispozici je bezplatný plán
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