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Net Promoter Score (NPS) and Post Purchase Survey to collect customer insights and feedback
Net Promoter Score (NPS) is a universal metrics to gauge customer experience. With Affiniv, you can quickly create an NPS survey. The survey is automatically sent to your customers specified days after they place order. Can be sent over Email/WhatsApp with reminders to increase the response rate. Once the responses come in, you can analyze them using the dashboard to understand the customer insights. Brands of all sizes use these insights to make their products and processes better
- Create branded surveys, with unlimited questions & branching logic, in minutes.
- Send surveys via Email, WhatsApp, SMS, Thank You Page, Order Status Page, etc.
- Increase response rates by automating survey triggers and reminders.
- Get deep actionable insights from AI-powered analytics dashboard.
- Integrate with CRM and tech stack for post-response workflows. No coding needed.
Languages
English
Works with
- Customer accounts
- Zendesk
- Freshdesk
- Slack
- Salesforce
- Google Sheets
- Klaviyo
Categories
Form customization
Survey types
Submission management
Customer behavior
Marketing and sales
Visuals and reports
Pricing
Free Plan
Free
- - Up to 100 orders
- - Email embedded-survey
- - WhatsApp, SMS surveys
- - Thank You, Orders page survyes
- - Automated triggers & reminders
- - Analytics dashboard
- - Integrations : Slack, Email alerts
- - Support via email
Starter Plan
$29 / month
or $299/year and save 14%
Includes 1,000 orders per month. Each additional 100 orders @ $5 a month
- - Up to 1,000 orders
- - Email embedded-survey
- - WhatsApp, SMS surveys
- - Thank You, Orders page survyes
- - Automated triggers & reminders
- - Analytics dashboard
- - Integrations : Slack, Email alerts
- - Support via email
7-day free trial
Growth Plan
$99 / month
or $999/year and save 16%
Includes 5,000 orders per month. Each additional 1,000 orders @ $25 a month
- - Up to 5,000 orders
- - Email embedded-surveys
- - WhatsApp, SMS surveys
- - Thank You, Orders page survyes
- - Automated triggers & reminders
- - AI-powered analytics
- - Integrations : Slack, Email alerts
- - Support via email and Zoom
14-day free trial
Advanced Plan
$149 / month
or $1,499/year and save 16%
Includes 15,000 orders per month. Each additional 1,000 orders @ $15 a month
- - Up to 15,000 orders
- - Email embedded-surveys
- - WhatsApp, SMS surveys
- - Thank You, Orders page survyes
- - Automated triggers & reminders
- - AI-powered analytics
- - Advanced integrations : CRM, etc.
- - Assisted on-boarding & support
14-day free trial
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
Reviews (5)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
We use Affiniv to send post-purchase NPS surveys via WhatsApp and Email. We love the tool for its ease of usage - no unnecessary complex features. The analytics dashboard and integrations are amazing! It is also very affordable.
We've been using Affiniv to send out NPS surveys to our customers, and it has truly transformed the way we gather and analyze customer experience data.
The customization options offered by this tool are impressive. From the design of the surveys to the questions asked, we have the flexibility to tailor each survey to our unique needs. This has been crucial in ensuring that we capture multi-faceted data points about our customer experience. The process is seamless, and the tool integrates seamlessly with our Shopify store. This has saved us valuable time and streamlined our workflow, allowing us to focus more on interpreting the gathered data rather than managing the survey process.
It's one the best NPS apps available on the Shopify store and the team was very helpful during setup. A must-have app for every online store looking to gather NPS data and customer feedback. Helps us improve our products and processes.
Support
App support provided by Affiniv.
Or visit their support portalResources
Developer
Launched
December 8, 2021
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