NimbusPost‑ eCommerce Shipping

We faced repeated issues with shipments getting stuck in RTO, and the way this was handled is honestly unacceptable.

When we raised a ticket, we were told that nothing could be done for now because the delivery team’s TAT is around **45 days just to provide an update**. After waiting for over a month, we randomly received a message saying the shipment had been returned to our warehouse. But when we checked, **no such product was ever received**.

When we reopened the ticket and reported this, we were given a ridiculous response — that we should have raised the issue within **24 hours of their email**. So let me get this straight: the delivery team can take 45 days just to respond, but the seller — the one actually affected — gets only a 24-hour window to raise a concern?

That makes absolutely no sense.

This is a **major red flag**. The lack of accountability and the completely unreasonable policies make it very difficult to trust this service. I would strongly advise anyone considering this aggregator to look for alternatives that actually operate with some basic level of logic and fairness.

All the disputes are not acceptable as i have given the dimensions and weight correctly, also they no chance or way for this big difference, all the disputes are raised after many days after delivery, i want proof and refund.. until that good bye for your worst service.

E commerce owners never use nimbus post--- full scam , no proper reply, resolution, worst support team.

I would give them negative Infinity Stars. This is the worst company out there. They even force you to agree to the terms that you dont have the opportunity to even read they give you just one option to accept the T&C buy just giving some high level summary of changes and there is a cross to decline but that doesnot work at all and you cannot move ahead until you AGREE to this unethical company. Disgusting.

Pathetic service. Totally courier supportive. They have draconian requirements from sellers. But total blindfold towards couriers services. Sellers have 48 hrs to respond. Couriers are given 2 weeks to reply. I have lost patience with 100s of escalations. This despite using their service for 2+ years and giving them decent revenue for a small organization of our size. I have moved on. Hope you guys start thinking from small biz perspective.

Extremely disappointed with NimbusPost’s customer service. As a seller shipping ~150 parcels DAILY, I have been trying to reach my sales manager Hrithik for the last 7 days and he is simply not answering my calls. No one from the team is responding or giving me any solution.

This level of negligence is unacceptable and is directly affecting my business. If this is how NimbusPost treats its sellers, it raises serious questions about your commitment to customers.
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Our thriving business has come to stand still because we choose this worst shipping aggregator.

SWITCH TO SHIPROCKET THEY'RE FAR BETTER !!!

Nimbuspost has Pathetic Service. Following has happened to me in just one month:

- Rs. 67,000 blocked on false premises of weight discrepancy !!!

- Charged 51Kgs for a 1Kg Parcel !!!

- Lost Parcels

- Did not deliver parcels to our prepaid customers

- Fake Weight Discrepancy

- No Support, Nobody Calls you

If you're a starting a new business and listened to a youtuber to use this service, even he doesnt use this service so avoid it at all cost.
USE SHIPROCKET INSTEAD.

don't go with this app, worst experience after 2 months i received weight discrepancies No use of raising the weight disputes. There employees don't even check and close in courier favor charged me 20 thousands loss

The worst service you can ever expect from a shipping service provider. Their account managers are just useless and namesake, neither do they give resolutions to your queries nor do they even pick your calls. Mr. Gyan Prakash being our account manager has just been so careless that we have lost money just for his carelessness. So before you plan to use NimbusPost be ready to get the worst service and lose money! All parcels get fake weight discrepancies and they're looting money in this way!

Other than their tech part of the app, NimbusPost and Shiprocket happen to be the worst in the shipping aggregator business. They don't give a damn about any of your complaints. Their only response to all issue is that the issue is not from their end but the courier partner. Isn't this what this app supposed to help with when they are the SHIPPING AGGREGATOR?

Let me share the most recent experiences I have had with them.

1. Nearly 6-7 packages were shipped out via COD and Prepaid. Two weeks after shipping them out, customers reached out saying they never received the package, while few of them reached out for exchange that's when we realized the tracking has been updated to Canceled by Ecom or Nimbus (we don't know) but the issue araised when the customers who complained who never received their package, so we sent them another package. Now in this scenario, customers ended up paying twice for the COD because of which we had to refund their money and since COD was marked canceled on Nimbus post we never received money for that either.

A lot of such scams happen that impact small business, especially when we are new and trying build customer's trust.

2. Also, never choose ECOM Express or Xpressbess from Nimbus, they provide the worst service again. A shipment I sent out on July 5th has been on hold for 18+ days and the customer is frustrated, when reaching out to Nimbuspost their only reply is that they can't help since the problem is with Ecom! They then suggested they will initiate a RTO and refund the shipping and RTO cost, only for them to go back on their words yet again and not keep up their words. Again in this scenario I had to re-ship the product bare all the losses and also, lose a potential customer.

3. When you sign up they provide a person as a "dedicated customer support person" for "60 days". But when issue arises and you complain, immediately they will mention the 60 days are up (Kudos to their math calculation that they don't even know 29 days doesn't equal 2 months) and they want you to reach out to common customer service.

And special mention to the worst customer service representative Simran her phone number ends with 388. If she ends up being your representative you will never get any update or resolution, all she replies is that it is not Nimbus post issue and that your 60-day support is already over.

If these are the issues I have faced in less than 60 days I wonder how can any business rely on such services for a longer duration of our business.

So have multiple options while shipping out for your small business. Don't get scammed like me. I am again in search of a better shipping aggregator.

Extremely disappointing services. Almost all shipments faced challenges and support team does not help at all. It became full time job just to follow up with them, and they'll never revert on the actions they take. Pickups, deliveries, weight mismatches, all became nightmare with this team.