Shipping Rates Rules & Zones
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Reviews (31)
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I've run into a few issues I haven't been able to resolve myself since this app was first installed on our shop by our website developers. I used the chat support option to reach out for help and I received a very quick response - both my issues were resolved the same day. I highly rate the customer support and service.
So glad we could help! Thanks for taking the time to share your experience :)
Excellent support from Wiktoria. Quickly sorting our shipping arrangements and issues with a detailed guide including explanatory screenshots.
So great to hear this — thanks for taking the time to share!
This app is very user-friendly, was quick to learn, plus it does exactly what I need it to do. Customer support has been so helpful and responsive as well!! Highly recommend.
Thank you so much for the wonderful review!
It was an absolute pleasure helping you get your shipping setup working perfectly. We are thrilled to hear that the app is doing exactly what you need and that you had a great experience with our support!
Experience with lukasz setting up the app was excellent and the app works effectively.
Thanks for the review! We’re glad the setup session with Łukasz was helpful and that the app is working effectively for your store. We're here if you need anything else.
Detected I'm on a Shopify basic plan. To start a subscription but then immediately says no CCS detected which is needed for the actual application and only available on a growth plan, pretty deceptive.
Thank you for your feedback, and we sincerely apologize for this frustrating experience.
You are right - we discovered a bug where the app prompts for a subscription before fully verifying your CCS status. We are actively fixing this right now to ensure the flow is transparent.
While we do include a disclaimer on our App Store listing stating: "NOTE: THIS APP REQUIRES CARRIER-CALCULATED SHIPPING (CCS) FOR PROPER FUNCTIONING", we completely understand that this note can be easily missed during installation. It was truly not our intention to be deceptive.
If you have any questions or need assistance (including tips on how to get Shopify to enable CCS on your plan), please reach out to our support team. We would love to help you out!
This is an excellent app for shipping as well as local delivery businesses that base your rates by zip codes. Customer support is top notch. We highly recommend giving it a try.
Thank you for the great review! It was a pleasure working with you, and we’re really glad the app fits your use case. We truly appreciate the recommendation.
Very friendly and polite support.
The app allows us to charge remote rates for DHL Express.
The app has a design which allows large numbers of zip codes -something other apps don't have.
Support helped us to import more than 100,000 zip codes from the DHL online PDF file. I could not have done this myself.
Support is considering how to automate the zip code upload process. I look forward to the app update for automatic uploads.
Thank you so much for the kind review! We’re really glad to hear the app meets your needs and that our support team could help with the zip code import. We’re actively working on improving and automating this process, and we appreciate your feedback.
Great app! Exactly what we needed to set up our shipping rates and the support was quick to help us implement any changes we needed
Thanks so much! Glad the app fit your needs and happy we could help!
No support is available to help us, after many attempts.
Thank you for your feedback. We are very sorry for any frustration. Our intention is always to help our clients as soon as we can during our working hours. However, we would love to clarify the timeline of our communication.
Your initial messages were received outside of our standard support hours. Our team picked them up first thing in the morning as soon as we started work, replying to your emails immediately. We even stayed after hours to ensure your issue was fully addressed, but unfortunately, we never received a reply back from you to our last messages.
We are still completely open to helping you if you decide to use our app.
Great tool to split out different Shipping costs for regions within in Zones and ensure we are managing our costs with our couriers. Octolize team were quick to respond to our questions and put in some improvements in the way we had implemented. Quick and easy solution.
Thank you so much for the 5-star review! We're thrilled to hear that the app is helping you successfully manage your regional shipping costs and courier rates. Our support team is always here to make sure things run smoothly for your store. Thanks for choosing us.
