Offerly: Make an Offer Button!
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I had Offerly installed for about three weeks with no issues on its own. However, two of my pre-order apps started malfunctioning inexplicably. Since Offerly seemed to be working fine, I was surprised to learn from developer from another company that it might be the culprit.
Sure enough, disabling Offerly immediately resolved the issue with the pre-order apps and information and prices being displayed to customers - which is a HUGE deal. As a workaround, I created a collection with tags and a contact link directly on my site, eliminating the need for Offerly's integration.
Given that Offerly served a seemingly minor function on my site, yet caused such a significant impact (entire pages not working), I decided against contacting them.
We have attempted numerous times to reach out to the merchant, but have never been able to reach them. Had we been contacted we are sure we would have been able to resolve any issue that was occurring.
No other merchant has ever reported this issue with our application, it is possible that the combination of all their applications did not work together, but again we cannot be sure and are happy to help if anything like this should ever occur!
We were never contacted and thus unable to help. We wish this merchant the best of luck in the future and if we can help in anyway with anything moving forward, encourage them to reach out.