Overall rating
2.2
Counts per rating level
  • 64% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 36% of ratings are 1 stars
January 17, 2024

Shipping is too long. They don't have strong communication when delays occur. Printing is not very good at all. Sometimes the designs come up wrinkled. I switched providers recently and had no issues with them.

PROPER APPAREL
Australia
About 2 months using the app
Edited January 24, 2024

App is straight forward and basic, but ok to use that provides variations options.

After some hiccups at the starts, Zhen from support worked patiently with me and tech support to find the issue (which was may faulty having extra characters in the order prefix).

The quality of the Shirts (ASColour) and the quality and brightness of the print is second to none. I used Printify and Gelato, these guys are 100% my preference.

The support for me has been the real winner and worked with me to improve my products . Thank you.

A Big Stitch Up
Australia
3 months using the app
November 22, 2023

I have had a really hard time with OGO. I am changing providers this week. My t-shirts take so long to print that i get customers complaining to me what is going on. Sometimes up to three weeks just to get a tracking number. Different sizes get printed in different ways meaning the colours are different even if its the same design. Although the shirts are cheaper and the site is easy to use, it has not been worth it. I would highly recommend using a different print provider for POD. Sometimes my shirts have been delivered before I even have a tracking number to let my customer know its arriving. I have found it all very frustrating.

Sunny Days Apparel
Australia
5 months using the app
March 7, 2024

Not sure if this is a scam app. We installed, setup products, have orders paid and placed and no sign anything is actually being fulfilled. Be careful!

UTXO Dreams
Australia
OGO Print on Demand replied March 11, 2024

Hi, we hope you could have contacted our support team before leaving a review.

Our team is available at all times to give you an update on orders and fulfilment times. We're very upfront and transparent about production times and any possible delays.

As noted in our email, OGO's production was impacted severely by the Victorian Storm Power & NBN outages in February. Production times have been affected but are now back on track. We appreciate our seller's support during this time.

Kind Regards,
Zhen (Co-Founder) & the OGO team

October 8, 2021

I've been using OGO for the past 4 years and have had very good experience with the team at OGO. They are responsive and replies to my emails, questions and are very friendly. It works seamlessly in the background and works perfectly most times. I know I can always email OGO if I have any questions or concerns. Had some minor and major hickups before with the App but it was always quickly resolved and everything was working again.

RainbowRoo
Australia
Over 2 years using the app
September 17, 2021

Ogo is a straightforward and simple to use POD platform. Highly recommend for Australian POD stores, most if not all base products are from Australian owned manufactures meaning high-quality clothing for your customers. When I had to reach out for information regarding an order their support team Cindy and Zhen's responses were prompt and helpful.

Critter and Creature
Australia
12 months using the app
Edited December 17, 2019

I have been using OGO for over 1 year now and they are fantastic. Very streamline and simple system for shirt designs, printing and posting with excellent support, good communication and fast response times.
High quality shirts and printing with fast turn around times - I have had no issues after hundreds of shirts printed. Highly recommend.

Paragliding Art
Australia
11 months using the app
Edited January 11, 2024

I posted a 1-star review about OGO here, due to unsatisfactory service. They replied in a courteous way (on Shopify, see below) BUT when I tried to place an order through my new WooCommerce store, OGO attacked me for my bad review, and they refused to accept any orders.

Shhh...
Australia
Over 2 years using the app
OGO Print on Demand replied August 3, 2021

Hi,

Thanks for taking the time to leave a review and your feedback. The average production time for our DTG t-shirt and apparel orders is currently under 3 business days - so 7 days is certainly an exception.

Have you been in touch with our customer service team for a status update? There are rare occasions where the status/tracking may not update correctly to the Shopify order details. Or, if there is a delay, it's generally waiting for stock which should arrive soon. Production and shipping are then expedited at no extra cost for orders affected by earlier delays.

Our team can inform you have given you an accurate status and ETA in those circumstances.

Update: Thank you for your updated response. I've reviewed your order, and I can confirm that it was printed by the 6th business day and shipped by the 7th business day via Express Post. Therefore, it is due to arrive within the quoted shipping times.

Regarding the quoted 12-business day shipping time you received from customer service, this includes production & shipping and accurately reflects the quoted times available on our website & Terms and Conditions.

Our shipping times are detailed extensively on our website, app and Help Centre for all prospective and current OGO store owners ( (https://ogo.com.au/shipping/). We strive to be as transparent as possible with our estimates and order updates. We understand the importance of keeping sellers and their customers informed, and up to date, so we'd love to discuss and help you further.

The last correspondence we received from you was 3 business days before your review, we would have most gladly provided an order status update at any time to keep you and your customer informed with accurate information.

Kind Regards, OGO

May 7, 2020

Highly recommend the OGO app for simple, straight forward and streamline print on demand platform. The print quality and shirt quality are great! They even package and sent it to your customers for you!! To me there is little risk and a lot to gain.

Cici Bot
Australia
4 months using the app
July 3, 2022

These guys are amazing. My customers love the quality of the prints and you can trust them to work fast. It would be AMAZING if you did sleeve printing on hoodies as customers have been asking for this. Please also look into branded pack-ins, that would take things to the next level and I wouldn't mind paying extra per order.

Bike Belles
Australia
3 months using the app