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BAD SERVICE! I have been contacting Get Support many times since several weeks ago until now, but still no response
We've been using this app for about 3 years without issues, however it recently just stopped working without any notification which cost us a days worth of sales.
After emailing the developer it appears their support email no loner exists so it looks like this app has been abandoned.
If your looking for a rates app for Indonesia we have moved to IndocoLite which seems to be doing the job well so far.
The app works but can't get JNE Trucking to show up as a shipping carrier option. It's checked on the app settings but isn't there when you configure Shopify's shipping and delivery settings. Definitely a 5 star app if this gets resolved.
Thank you for your review. Now we have improved the JNE Trucking service, please activate the JNE Trucking service in the Indonesian Shipping settings to activate it. If you experience problems, don't hesitate to contact us via email to support@ongkiro.com
A lot of courriers are now available with international services available. Please add COD for Indonesia :-) EDIT: I liked the app until i started to have problems with it... because when the problem appeared the support never answered. The shipping cost charged to the customers is always lower than what the courrier actually charges us.. 10-20% lower.
Sometimes my customer get this message "Your cart has been updated and the items you added can’t be shipped to your address. Remove the items to complete your order." When I tried to contact the developer to ask about the solution, they only replied with general answer that the feature is working well. When I replied with more details to get into some more discussion, there were no replies from the developer anymore.
The app doesn't work! The customer service never reply my email. And yet, they still sent us the bill.
Love it! Helpful! Work flawlessly! However I find some problem while installing it, but the CS solve it in no time. A must have for Indonesian Website. Recommended
It does not work.
I’ve filled the address and courier selection long time ago,
but it didn’t active yet on my website.
Pls, dev. fix it,.
Thank's for your review. We've checked and the results that this app are still working well. Please ensure that you have Advanced Plan for your Shopify Plan. Only Advanced plan that allow you to use Third-party calculated shipping rates.
Reference:
https://www.shopify.co.id/pricing
https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/enabling-shipping-carriers
error generate AWB, gak ada respon juga :(
Terima kasih untuk bantuan dari team ongkiro (Indonesian shipping) support yang sangat cepat dalam membantu mengatasi masalah. Rekomendasi untuk online shop di Indonesia lainnya.
we emailed like 4 times. asking about the problem but no response at all. we configure all things properly like they say in their website. all already set up but it didnt work. when someone want to purchase in our website. it say "Your cart has been updated and the items you added can’t be shipped to your address. Remove the items to complete your order."
I used this app. And Works Great. The support team is very responsive and able to provide the required solutions. We highly recommend Shopify developers in Indonesia to use Ongkiro. Great Ongkiro Team. Thank you
Excellent and very fast support in real time. I don't remember having this experience in a long time. Thank you very much for your dedication to customers, and really great professionalism.
You have 5 stars from me and I can’t wait to need your support again.
Thank you very much!
Not Eligible
We are so sorry, your store must have features Third-party calculated carrier shipping rates from Shopify. We are already buy basic plan several week ago. But why?
Thank you for your review. The problem you are having is related to feature restrictions from Shopify, This is beyond our reach. If you have already purchased a basic plan, you can solve the problem by paying annually the basic plan or contacting shopify to activate the 3rdparty calculated carrier shipping rates feature for your store.
Our application works well if you meet the requirements. You can see the requirements needed at the following link https://ongkiro.com/requirements
We are so sorry, your store must have features Third-party calculated carrier shipping rates from Shopify. How I fix it an issue?
Hello,
Thanks for installing Ongkiro - Indonesian Shipping. There are conditions that must be met to be able to use our application because of the shopify limit. Here is one of the conditions that must be met:
1. Subscribe to Advanced Shopify package
2. You can subscribe to the Shopify Basic package or the Shopify package by paying annually, with this you can also save 10% on subscription fees.
3. You can subscribe to the Shopify Basic package or the Shopify package and contact the support shopify to activate Third-party calculated shipping rates that will incur additional costs
If you meet one of the requirements above, your store can use our application.
Regards,
Ongkiro
With a very easy setup, shipping costs can be calculated automatically. Support via e-mail is also very fast and can be easily resolved in case of problems.
If you want to open a shopify shop in Indonesia, it will be a must-have app.