TrioM Combine & Merge Orders

TrioM Combine & Merge Orders

Free plan available. 14-day free trial.
Rating (4.2)
Reviews
Developer

Highlights

Built for your business
  • Use directly in Shopify admin

About this app

Launched

April 18, 2019

Languages

English

Works with

Shopify Flow, flow, reconvert

Order Merger lets you merge multiple orders into a single order - on autopilot!

Why should you merge orders? - It will save you a lot of money on unnecessary shipping fees. - It'll give your customer experience like never before, they'll love you for saving them the time of tracking and managing multiple orders. With Order Merger you can choose when 2 (or more) orders should be merged to a single order, notify the customer, and possibly even refund some of the shipping costs to your customer. Powerful automation for powerful stores.

Why should you merge orders? - It will save you a lot of money on unnecessary shipping fees. - It'll give your customer experience like never before, they'll love you for saving them the time of tracking and managing multiple orders. With Order Merger you can choose when 2 (or more) orders should be merged to a single order, notify the customer, and possibly even refund some of the shipping costs to your customer. Powerful automation for powerful stores. more
  • Automatic Merge - seamlessly merge orders based on pre-defined criteria.
  • Notify customers when orders are merged via email
  • Order actions - add tags or notes to merged and original orders
  • Manually select orders to merge from the orders page.

Pricing

14-day free trial

PAY PER MERGE

Free

  • Includes 5 FREE Merges + 50¢/Merge
  • Automatic order merging
  • Manual order merging
  • Order actions
  • Customer notifications
  • Analytics Dashboard

BASIC PLAN

$9.99/month

  • Includes 35 Merges + 30¢/Merge
  • Automatic order merging
  • Manual order merging
  • Order actions
  • Customer notifications
  • Analytics Dashboard

PRO PLAN

$19.99/month

  • Includes 100 Merges + 20¢/Merge
  • Automatic order merging
  • Manual order merging
  • Order actions
  • Customer notifications
  • Analytics Dashboard

ADVANCED PLAN

$49.99/month

  • Includes 350 Merges + 15¢/Merge
  • Automatic order merging
  • Manual order merging
  • Order actions
  • Customer notifications
  • Analytics Dashboard

PAY PER MERGE

Free

  • Includes 5 FREE Merges + 50¢/Merge
  • Automatic order merging
  • Manual order merging
  • Order actions
  • Customer notifications
  • Analytics Dashboard

BASIC PLAN

$9.99/month

  • Includes 35 Merges + 30¢/Merge
  • Automatic order merging
  • Manual order merging
  • Order actions
  • Customer notifications
  • Analytics Dashboard

PRO PLAN

$19.99/month

  • Includes 100 Merges + 20¢/Merge
  • Automatic order merging
  • Manual order merging
  • Order actions
  • Customer notifications
  • Analytics Dashboard

ADVANCED PLAN

$49.99/month

  • Includes 350 Merges + 15¢/Merge
  • Automatic order merging
  • Manual order merging
  • Order actions
  • Customer notifications
  • Analytics Dashboard

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

79 reviews

Overall rating
4.2
Counts per rating level
  • 85% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 9% of ratings are 1 stars
August 17, 2023

We set up the app and had their team double check it before launch. We launched it and bam we lost $1,500+ due to orders being double printed inconsistently - it was hard to catch for us. Upon reaching out about the massive issue, they ignored me now three times. I wish I could upload the emails and the chats! Unprofessional company, buyer beware. We're contacting shopify and working with a lawyer to recover the sum.

Bewilderment
United States
11 months using the app
Trio M replied September 28, 2023

Hello there, this is Tom, the owner of Order Merger. I was your point of contact in our support team.

I understand the frustration you experienced with the double printing issue. This happened because the printing was set up without proper filtering. With Order Merger, you have the ability to apply tags to original and merged orders, allowing for precise filtering during the printing process.

I made multiple attempts to reach out to you via email, chat, and WhatsApp to assist you in resolving the issue, but regrettably, we never received a response.

At Order Merger, we take pride in providing top-notch customer support and personalized guidance to thousands of Shopify merchants. I genuinely apologize for any inconvenience you encountered while seeking our assistance.

Should you decide to revisit or have any more questions, please don't hesitate to get in touch with us. We value your business and are here to help. Thank you for your understanding.

May 10, 2023

This app is extremely useful. We've had instances where someone places a follow-up order shortly after their initial order. Due to the shipping dimensions of our product, that follow up order can double international customers' overall shipping costs. Potentially, that's an extra $60-80 or more, depending upon the destination.

Order Merger makes it super-simple to combine orders, so we can refund the extra shipping cost. Such a deal... being able to merge 5 orders or less, per month, free of charge. I'm told the app doesn't affect website speed since it works on the 'back office, and not on the storefront.

Support is really fast and effective, too.

Depending upon your sales volume, you might want to choose to merge manually... at least while you're checking it out.

Radical Variance
United States
10 months using the app
Trio M replied May 11, 2023

Thank you for taking the time to share your experience with our app :)

We're happy to hear that you found it extremely useful and that it has helped you save money on shipping costs.

We truly appreciate your feedback and hope to continue providing you with excellent service in the future.

If you need any other assistance, please do not hesitate to contact us!

Tom and the OrderMerger team.

December 11, 2020

I used this app to help me merge my orders and ran into a little issue. Their customer service team was A1! They were able to see the problem I had, provided clear solutions and walked me through the entire process with ease. Great communication, fast replies and 24hr service. T

Diosa Luxe Apparel
United States
Almost 3 years using the app
Trio M replied December 11, 2020

Thank you so much for your review. Our team always here to help you with any questions :)

August 4, 2020

Great app, a must-have when you're using a post-purchase upsell to combine orders into one. The support is quick and helps solve any issues.

LetterFlex
United Kingdom
Almost 3 years using the app
Trio M replied August 4, 2020

Thank you for your feedback, we made this application especially for this 🙏 Our support team is always here to help you 24/7😎

July 9, 2020

This app is essential to our business model which offers local delivery twice per week, with two cutoffs for customers on different days of the week. Our routing software can only send one order to one stop, and multiple customers like to add on to their order before the deadline. We needed a way to combine those orders and send them as one -- this is the ONLY app I have found on the app store that does this.

We had some real trouble implementing the app in the beginning, and it caused a huge headache with orders merging that should not, and the other way around. I was able to work with support to get these issues resolved, and they told me that this app now has a full time developer. They are asking me for improvement suggestions, which is great. Overall, this app works well now that the bugs were addressed, and I am hopeful they just keep improving. Highly recommended if you need to merge orders.

Farmivore
United States
Over 2 years using the app
Trio M replied July 9, 2020

Thank you for your feedback 🙏 Our support team is always here to help you 24/7😎

About this app

Launched

April 18, 2019

Languages

English

Works with

Shopify Flow, flow, reconvert

Built by Trio M

About Trio M

4.2 average rating

5 years building apps for the Shopify App Store

Pinsker 35/8, Tel Aviv, 6314608, IL

Support

Send a message

+1 516 550 3580

care@ordermerger.com

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