Order Edit Customer Service

Very useful app, that improve your customer support. This app has saved my customers and my support team both time and money.

I just started using this app, and it’s already been super helpful for my store. It’s really easy to set up and makes managing orders so much smoother. I’m excited to see how it helps my customers over time!

This app has been an easy and affordable way to offload a lot of customer support related to order cancellations and edits. Dave and team are very responsive to emails and recently rolled out updates for the new Shopify Thank You and Order Status pages. Dave was also very responsive to an issue I discovered regarding the refunding of duties related to Markets Pro orders. One tip to share with my fellow merchants: implement a Flow automation to delay payment capture on new orders so that when customers cancel and create new orders (for edits) you don't lose the Shopify payments fees.

We often have customers that want to modify their order or ordered the wrong item, so far this has worked great for us to allow them the flexibility to change or cancel their order. :)

Excellent support from Dave taking care of our needs

functional and aesthetic. I definitely recommend this.

Nice App which will our customers very happy

The app Shopify should've implamented with its package! Excellent app!

We've been in need of a solution like this for quite some time now! Very customizable and appropriate for our business needs!

Only just installed, functionality and configuration looks great.