The Homemade Brownie Company
Used to love this app, but recently it's become very unstable and support is unresponsive. App has gone down completely 3 times in the last 2 weeks. The first time it was resolved within a few hours (which is still a long time for an app that's completely down), but the most recent time it's been down for over 48 hours and still isn't resolved. Support haven't provided any updates or responses. Obviously no good having a reporting app installed that can't run reports!!!
The app didn't work from the first time but these guys fixed it right away. A quick reply and fix !
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It's a nice app, and we got supported before. But now the support team seems to disappear. We asked about an issue but no response. After a week, the ticket has been auto closed.
Ordersify is a very useful app, makes things so much easier for us! Great support too. Would definitely recommend!
Thank you so much for the kind review. We value your opinion and we always strive to keep improving the service to ensure that it will meet your expectations.
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Your app is really helpful and your team is productive! I faced some problems with the app and did not how to change that but Andy was able to help me and we worked it out.
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Pancreatic Cancer UK
[UPDATE] Unfortunately we can no longer use this app. The automations sometimes run, and sometimes do not - which means we cannot rely on them. We have also realised that some orders are mysteriously missing from our reports. In addition, we have tried to seek help but have multiple support tickets open that are 10+ days without response. One is regarding the need for a GDPR and data protection policy, which is very important. It is a shame, because Andy and his team were very attentive at one point (see previous review), and even offered us the app free as we are an NPO. A shame. Use app at own risk :( [OLD REVIEW] Andy and the team have been very attentive and helpful with setting this up and even developed some custom features to suit our exact needs. Great service and would definitely recommend!
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Update: Guys had some problems with COVID and Andy finally get back to me and helped me with everything I needed. Old review: I had questions and send them three emails in a range of 20+ days. NO reply at all. Don't waste your time with these guys.
I'm Andy from the Ordersify team.
Thank you so much for your review!
Now, we get back to the office. If you have any question, don't hesitate to contact us via email@example.com
This app is very helpful fr my business espacially because we can use the liquid syntax for the order export.
Thanks to Andy for helping me with that by the way!
Really helpful support team helped me customise my automated report as I wanted it to to work and to look.
Joy of Water Learn to Swim School
The application installed really well.
I had a minor issue setting it up but the support got back to me really quickly and helped resolve the issue, now we are able to have an automated report export each day with all our custom fields.