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February 22, 2026
Installing the app was difficult, it showed me 404 error and only worked when I opened it via the apps manager in Shopify settings.
Also the app does not seem to allow me to assign per unit and per order depletions - only per unit.
Glossarium Beauty
Canada
37 minutes using the app
NLY Media replied
February 23, 2026
Hi Glossarium Beauty! Every experience with PACKTRACK should be a great one, and if it fell short of that for you, we want to make it right.
We're a small, fast-moving team, and feedback like yours directly shapes what we build and improve next. We don't let things sit.
I'd love to connect with you personally to make sure your concerns are resolved, not just acknowledged. Shoot me an email at justin@nly.media, and if it's easier, we can always jump on a quick call too.
Justin, Founder of PACKTRACK