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We had an initial issue where the app incorrectly synced an address from our Shopify order - it parsed a flat number and street address but dropped part of the address line, which caused a delivery delay right before Christmas.
However, what happened next completely changed our view of Parcel2Go:
- Their support team reached out proactively after seeing our feedback
- They immediately acknowledged the bug in their Shopify integration rather than deflecting
- They actively monitored the parcel and liaised with the courier
- The parcel was delivered on Christmas Eve - crisis averted!
- They asked us to provide screenshots to help their dev team fix the bug for everyone
This is how customer support should work. Yes, the bug shouldn't have happened, but their response was exemplary. They took ownership, made it right, and are working to prevent it happening again.
We'll continue using Parcel2Go - a company that handles problems this well has earned our trust.
I really do not believe the authenticity of any of the other reviews. We would NEVER recommend Parcel2Go for ANY shipments.
We've had the worse experience of any shipping provider ever with Parcel2Go with long-term consequences, and with deliveries to the USA never finalising, and with zero notifications made to us.
We now have chargeback after chargeback with penalties and fees, our account blacklisted for three months by Shopify causing total loss of sales, and our top 5-star reviews bombarded with customer complaints from all the problems caused by Parcel2Go.
The company is awful, and their labeling and tracking system completely illogical, and their delivery service is not reliable and doesn't even work.
I'm sorry to hear about the poor experience you have had shipping to the USA.
Due to recent import rule changes by the US administration most parcels sent to the USA are now subject to duties and taxies and the implementation of these changes have caused challenges for our couriers partners and customs authorities, with customers impacted by charges, delays and returns. We recommend using Delivery Duty Paid (DDP) services to streamline shipping to the USA.
I can see that you didn't use the P2G Shipping app for these orders but I would be keen to see what we can do to help you so please contact me on shopifyapp@parcel2go.com to discuss further. - Jo
The app seems fairly good, nice integration directly into the Shopify dashboard, etc. 5-stars for that.
Unfortunately, the label prices are fairly high, same or even higher than my own business accounts with the carriers directly (Royal Mail and DPD - in the UK). I guess it's all their fees added on top.
To what good a nice app if it's not practical or beneficial? Maybe I'm wrong and I'm missing something.
But looking forward to some label rates improvement over time.
And I hope a direct carrier Business Account integration will be made available soon as well.
Thank you for taking the time to leave a review, great to hear you like the app!
We constantly review our label prices and negotiate directly with couriers to offer the lowest prices, so we appreciate the feedback. As a result, we’ve added a lower rate DPD service, to add to our market leading rates on Evri, InPost and Yodel starting from just £2.20 exc VAT.
We’ll get working on Business Account integrations! - Jo
Saved us a load of time manually putting info in on the website. App books parcels with one click, very nice
Thank you so much for taking the time to leave such a lovely review!
We're thrilled to hear that everything is working well for you. Your feedback means a lot to us and helps us continue to provide the best possible experience. If there's ever anything more we can do to support you, please don't hesitate to reach out - Jo
Great service, easy to use app, good prices!
Thank you so much for taking the time to leave such a lovely review.
We’re so pleased to hear everything is working well for you.
If there’s ever anything more we can do to support you, please don’t hesitate to reach out - Jo
Very happy with the service so far
We truly appreciate you taking the time to share your experience. It's wonderful to know that our service is meeting your expectations. Your support means a lot to us, and we're here if you ever need further assistance. - Jo.
absolutely amazing
Thank you for your positive feedback — it’s greatly appreciated.
We’re pleased to hear that your experience has been a successful one. It’s always rewarding to know our efforts are making a difference. Should you need any further support or have additional feedback, we’re here to help. - Jo