Permut: AI Customer Feedback

Pricing: Free plan available
Rating: 0.0 (0 Reviews)
Developer: Permut Inc

Understand your customers without boring surveys

Permut replaces traditional surveys with AI agents that engage customers in natural, personalized conversations. They speak in your brand’s voice and collect real-time insights across channels like WhatsApp, email, web, phone and beyond. From first purchase to cart abandoned to repeat order, Permut helps you uncover what your customers really think and why they leave, stay, or buy again. Install in minutes and prevent poor experiences, boost retention, and increase customers’ lifetime value.

Trigger feedback journeys to uncover what your customers think, feel, and need
Engage customers on WhatsApp, email, web, phone and beyond
Get real-time, actionable insights through natural conversations
Built with your brand’s values, tone of voice, and knowledge
Integrate easily with your current stack

Highlights: Use directly in Shopify admin

Languages

English and Spanish

Works with

Salesforce
Hubspot
Zendesk
Intercom
Zapier
Klaviyo

Pricing

Permut

Free

1 seat
50 credits
100 credit top-up: 49€/u
Non-customizable channels

Starter

$140 / month

or $1,320/year and save 21%

1 seat
300 credits
100 credit top-up: 45€/u
Custom channel

Business

$390 / month

or $3,720/year and save 21%

3 seats
1000 credits
100 credit top-up: 39€/u
Custom channel

Scale

$1,590 / month

or $15,240/year and save 20%

5 seats
5000 credits
100 credit top-up: 35€/u
Custom channel

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

Reviews

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Support

App support provided by Permut Inc.

Resources

This developer doesn't offer direct support in English.

Developer

Permut Inc

c/ Alaba 61, 5a planta, Barcelona, B, 08005, ES

Launched

June 19, 2025

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View personal data:

Customers, store owner

Customers

Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
Store owner

Name, email address, phone number, physical address

View and edit store data:

Customers, products, orders, Shopify Functions

View customers

Customer data
View products

Products or collections
Edit orders

Assigned fulfillment, order fulfillments, merchant managed fulfillment, all order details, returns, shipping information, or third-party fulfillment
View Shopify Functions

Cart transforms
View other data

Custom fulfillment services or Access for fulfillment constraint rules