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was thrilled to try this company but it was one disappointment after another. now I'm seriously considering to take our case to court. they violated the simplest consumer rights and are not happy with language I used after everything happened. first of all your trial will be over in 30 minutes, not in 14 days, as advertised. the reason? you've used your 1 credit in your trial. so basically you take a breath you get charged. then my card declined and I went there and paused my membership, the next day they try to charge me again, now there is no option to cancel or pause my membership, only to update my card on file. finally they were able to charge my card and refusing to make a refund. when I login to my account I still see the message to enter my billing information. I got charged without my consent and still did not receive service or refund. Clear violation of consumer's rights. So I will do everything in my power to let everybody know how FRAUD this company is. And they will be held accountable.
I was excited to use this app. I even plan on paying for the subscription but I can't try out the app without first paying for the subscription. The app gives you a 24 design trial which only works if it was 24 designs that are saved to your store. No that's not how it works the 24 design limit is for each time that you click on any product to look at it or try one if the a.i design functions. So I used up my 24 design limit just looking around. I still don't know how the app works and am so frustrated now that I just want to uninstall the app and forget about it. The free version which is not the same thing as a trial. A trial is a period of time to use the app and try it's functions. A free version is the ability to use the app with limited functionality with the option to upgrade.
Please fix this. If you're offering a free plan change the 24 design limit to a 24 uploaded to your store design limit. As it is I still don't know what your app does or how it works.
Thank you for your feedback—we’re sorry to hear about your frustration. Our goal with Pietra AI Design Studio is to make product design easy, and we understand the trial experience didn’t meet your expectations.
We appreciate your suggestion about the 24-design limit and are actively reviewing ways to make the trial more user-friendly. Your input helps us improve, and we hope you’ll give us another chance. If you need assistance, feel free to reach out to our support team.