Reviews (229)

Overall rating
4.4
Counts per rating level
  • 87% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for enhancing website performance by effectively optimizing images, significantly improving loading speeds while maintaining high image quality. They appreciate its user-friendly interface, free service option, and bulk optimization capability, ideal for stores with extensive image databases. Some also noted SEO improvements due to faster site speeds. Customer support experiences vary, but there are positive reports about responsive assistance.

July 30, 2024

Stop looking and just use this app. It's completely free and perfectly optimizes images without quality loss. My site got much quicker! Thank you to the dev for this beautiful gift of an app!

Wholesome Boy
United States
About 22 hours using the app
May 28, 2024

Cannot in good faith recommend this app. Absolutely ZERO customer service and there is a very obvious glitch in the app and seemingly no way to fix it. My website has few thousand images but after this app compresses the image it makes a duplicate, and then strangely that duplicate is then compressed, then find another duplicate has been made! According to the app I now have close to 15,000 images and the number keeps rising every day even when I do not add any extra products! The app never manages to compress all of my images because it just keeps adding to the number. This also seems to be affecting the loading speed of my site - Before adding this app according to Shopify my loading speed was 'Good' it has now changed to 'Moderate'. There have been no other changes to my site apart from installing this app. Have tried contacting them on numerous occassions but no one bothers to reply. I even contacted the email address that they left in a reply to feedback to another customer hoping it would get a reply but again it has been ignored. I have no choice but to uninstall this app and work hard to fix any damage it has done.

Hello Homewares
Australia
10 months using the app
May 27, 2024

I installed the Pix Image Optimization to the shop, Lorenza theme and it caused all of the images to become blurry when I zoomed in.

Hopefully, I will get customer support help to reverse this back.

Heritage India Fashions
United States
About 2 months using the app
August 5, 2024

Terrible customer service. They never answered back.

Blackboard Coffee Roasters
Australia
About 5 hours using the app
November 7, 2023

The app has crunched my images, they seem to load nice and fast now, without any noticeable loss in quality. I had a question for support and they helped me out right away.

WizardFire
United States
7 months using the app
ImpactPixel replied November 9, 2023

Sorry, we didn't receive any tickets from you. Please contact us through the app widget or email us at ayoubkiass96@gmail.com
.

October 22, 2023

Today must have been my lucky day to find this app. It's very easy to use. Customer service was going to compress all my images etc but I had already finished. To know that the customer support was willing to help is amazing. Thank you for allowing this app to currently offer free services. It's not always easy starting a business when you're coming from the bottom. A relief of fresh air. Thanks again!!

Store32
United States
16 days using the app
March 18, 2024

Fast and easy to use. Recommended application to download.

OFFICE RESALE
Singapore
7 months using the app
October 18, 2023

PIX - Image optimizer is a super app that does its job in the background. I have installed this app a way back and wanted to let some time pass, before I leave a review. So far I have had no problems an I especially recommend this app to those that have 2000 images or more.

Alexa Martha Designs
United States
19 days using the app
November 8, 2023

This app is amazing as it saved me so much space by compressing my images. I couldn't tell the difference on the before and after pictures. Outstanding!

Gimsto
Belgium
12 days using the app
February 20, 2024

Disappointing Experience with Lack of Support from Image Optimizer

I feel compelled to share my experience with the Image Optimizer app and its customer support team.

Functionality:
The premise of Image Optimizer is promising, offering image compression capabilities to enhance website speed and performance. Initially, the app seemed like a perfect fit for my needs, targeting to optimize around 600 images on my Shopify store. However, the app reported compressing over 2,000 images, a number far exceeding my actual inventory, leading to confusion and concern over the accuracy of its operations.

Customer Support:
The most disheartening aspect of my experience was the complete lack of response from the customer support team. Despite reaching out multiple times with detailed explanations of my issues and a plea for assistance, my requests went unanswered. The absence of support not only exacerbated the problem but also left me feeling disregarded as a customer.

Overall Experience:
Unfortunately, due to the technical issues and, more significantly, the lack of customer service, my experience with Image Optimizer has been far from satisfactory. The inability to resolve a critical issue that impacts my Shopify store's performance significantly undermines the value of the app.

While I understand that technical glitches can occur, the measure of a company lies in its response to customer issues. A more proactive and responsive customer service approach could have mitigated the situation and potentially retained me as a satisfied user.

Rating: 1/5
I've rated Image Optimizer 1 out of 5 stars, acknowledging the potential of the software but significantly marking it down for its failure to deliver on customer support and effectively address software issues.

Advice to Potential Users:
Proceed with caution. While the concept behind Image Optimizer might be what you're looking for, be prepared for potential discrepancies and, based on my experience, a lack of support in resolving them.

To the developers:
I urge you to consider this feedback not as mere criticism but as an opportunity to improve. Responsive customer support is crucial, and addressing user concerns promptly can significantly enhance the value of your service.

Personalized For Me
United States
8 days using the app