Reviews (77)

Overall rating
3.5
Counts per rating level
  • 79% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 13% of ratings are 1 stars
May 28, 2024

Cannot in good faith recommend this app. Absolutely ZERO customer service and there is a very obvious glitch in the app and seemingly no way to fix it. My website has few thousand images but after this app compresses the image it makes a duplicate, and then strangely that duplicate is then compressed, then find another duplicate has been made! According to the app I now have close to 15,000 images and the number keeps rising every day even when I do not add any extra products! The app never manages to compress all of my images because it just keeps adding to the number. This also seems to be affecting the loading speed of my site - Before adding this app according to Shopify my loading speed was 'Good' it has now changed to 'Moderate'. There have been no other changes to my site apart from installing this app. Have tried contacting them on numerous occassions but no one bothers to reply. I even contacted the email address that they left in a reply to feedback to another customer hoping it would get a reply but again it has been ignored. I have no choice but to uninstall this app and work hard to fix any damage it has done.

Hello Homewares
Australia
10 months using the app
May 27, 2024

I installed the Pix Image Optimization to the shop, Lorenza theme and it caused all of the images to become blurry when I zoomed in.

Hopefully, I will get customer support help to reverse this back.

Heritage India Fashions
United States
About 2 months using the app
October 15, 2023

I am not allowed to Optimize image all products in one go. Have to do one by one which is very tedious. If I have to Optimize image need to contact customer care and pay price.No reply from customer care.

Please contact support to unlock all image optimization feature for your store.

Stores with more than 1000 images should contact support to ensure that optimization goes smoothly with the best quality for free.

myETYN
Portugal
14 minutes using the app
ImpactPixel replied October 16, 2023

Our app is completely free; you just need to get in touch with our support team. Optimization is done manually, as processing over 1000 images can strain our servers. That's why we request you to reach out to our support

October 12, 2023

The app seems to work well.. When it works. It crashes so frequently it's almost impossible to use. Constant reloading and refreshing, not all images will upload, pages freeze constantly.

Gym Giants
Australia
About 3 hours using the app
Edited September 2, 2023

Love This App Good Job.
Works Every Time.
Helps Keep Your Images In Check.
You Don't Need To Look Any Further Than This FREE Optimizer.
Always runs smoothly, takes little effort to set up and one button push to run, every one should give this a go, it costs nothing to try it and you will love it.

Nilima
Bangladesh
10 months using the app
January 20, 2026

Many bugs

Deluxa | Beter Slapen Begint Hier
United Kingdom
About 1 month using the app
August 5, 2024

Terrible customer service. They never answered back.

Blackboard Coffee Roasters
Australia
About 5 hours using the app
November 7, 2023

Helpful support and saves a lot of space! Thanks a lot guys

Brutal Cities
Australia
19 days using the app
October 9, 2023

I got real website improvement in a few hours which was so good for me.

Bookhero
United Arab Emirates
About 13 hours using the app
September 15, 2023

The app is extremely lightweight and easy to use. I definitely recommend it for any website that wants to go super fast.

Bare Home
United States
7 minutes using the app