POPCUSTOMS: Print on Demand

Great service great quality they even went the extra mile and shown photos of the product before sending and stayed in contact the whole process

Amazing Products selection. Amazing Support and Amazing Products!
Can't wait to try out and sell so much more!

I have to rate this app a three at best just for the simple fact that it looks good on paper. If I am wrong about anything I am saying, I will come back and clear the air.

The problems that I am having is with the lack of documentation in regards to shipping, the lack of customer service as well as huge issues with their overall service.

I have contacted Pop through YT, here at Shopify as well as on their site and I have yet to hear back from them. I have set up shipping per their instruction but the results aren't as they say it should be. The only shipping option I am getting is through USPS. EMS, 4PS, YUN, DHL and FEDEX aren't showing up as shipping options on my store but they are options listed on POP when you publish an item. There are no instructions on how to get those shipping options on my store. USPS has an option for two day shipping, that simply isn't possible when the products are made in China are supposed to be shipped globally. Plus I'm using Shopify to get paid and that takes at least a day for me to get, then I have to Pay POP. It's simply impossible to offer two day service. There are no instructions on how to remove such shipping options from my store so they aren't selected. I've watched the videos and read the documentation on shipping. It's not there!

There is no forum, facebook group etc. for the people who use this service to put our heads together and work out various kinks so we don't keep hitting our head against the wall. One kink is that the templates don't actually line up with the mock up generator so in all reality, what you see isn't want you're going to get on a product. I found this out by reading comments on a YT video were a rep from POP flat out said it doesn't work! He/She said it was frustrating and that they are working on it. What's the point of a POD service if it doesn't work?

It's been a few days I I still haven't heard anything back from them concerning the shipping issue. I want this to work but I think I will have to go with another service soon to build my brand.

Really helpful customer service. Good quality products. Definitely the best POD I've used overseas yet.

サンプルの依頼をしましたところ迅速に対応していただきステキな商品が届きました。大変満足しています。
また、サポートもとても丁寧な対応で気持ちよくお取引ができました。

Excellent customer service from POP Customs! My items arrived in good time and were good print quality. I'm very pleased with them and have put them on my website right away:) Will definitely be ordering more products in the future.

Amazing Support!
I found several things that needed to be addressed and there was several people that, without haste, attended to and fixed several key things in no time.
My order arrived fast and I cannot even tell you how amazing the shoes looked that I designed!

My First Test Order this company did and outstanding job on the print of the shoes and polyester overall shirt. My Second Order I all ready know the Print will be outstanding. Great Quality, Ok Shipping. Wish I could upload a pic of the shoes. What I love is there's room to make a decent profit, not high like most. The only thing I wish they had were more cotton joggers for men and women.

Good quality products, good customer service, easy designing products, and easy to navigate the website.

Pop is fantastic for us. Incredible customer service, great and always growing selection, and constantly adding new items. Highly recommend!