POPCUSTOMS: Print on Demand

The perfect POD supplier!

The quality of their products is excellent and the shipping and fulfillment times are fast. What I love about POPCustoms is the super wide variety of products they offer, making it easy to find just what I need for my store! About the pricing - perfect, the products are competitively priced and not overpriced like most other companies in the market.

What's even better is that they're one of the few companies that offers a personalization tool allowing my customers to create their own customized designs.

Additionally, the customer service is top-notch. They offer live chat support which is really important for me as a seller. It's great to know that you can rely completely on your supplier and get instant assistance always.

Overall, I highly recommend POPCustoms to anyone looking for high-quality and wide variety of POD products and great customer service at effective prices.

I have to rate this app a three at best just for the simple fact that it looks good on paper. If I am wrong about anything I am saying, I will come back and clear the air.

The problems that I am having is with the lack of documentation in regards to shipping, the lack of customer service as well as huge issues with their overall service.

I have contacted Pop through YT, here at Shopify as well as on their site and I have yet to hear back from them. I have set up shipping per their instruction but the results aren't as they say it should be. The only shipping option I am getting is through USPS. EMS, 4PS, YUN, DHL and FEDEX aren't showing up as shipping options on my store but they are options listed on POP when you publish an item. There are no instructions on how to get those shipping options on my store. USPS has an option for two day shipping, that simply isn't possible when the products are made in China are supposed to be shipped globally. Plus I'm using Shopify to get paid and that takes at least a day for me to get, then I have to Pay POP. It's simply impossible to offer two day service. There are no instructions on how to remove such shipping options from my store so they aren't selected. I've watched the videos and read the documentation on shipping. It's not there!

There is no forum, facebook group etc. for the people who use this service to put our heads together and work out various kinks so we don't keep hitting our head against the wall. One kink is that the templates don't actually line up with the mock up generator so in all reality, what you see isn't want you're going to get on a product. I found this out by reading comments on a YT video were a rep from POP flat out said it doesn't work! He/She said it was frustrating and that they are working on it. What's the point of a POD service if it doesn't work?

It's been a few days I I still haven't heard anything back from them concerning the shipping issue. I want this to work but I think I will have to go with another service soon to build my brand.

Rating: ★★★★☆

The POPCUSTOMS app is a powerful tool that allows users to unleash their creativity and personalize various products, providing an immersive and enjoyable customization experience. As an avid user of customization apps, I was intrigued to try POPCUSTOMS and see how it stacked up against its competitors. Here's my comprehensive review of the app.

User Interface and Navigation: ★★★★☆
POPCUSTOMS boasts a user-friendly interface, making it easy to navigate and explore the app's features. The layout is intuitive, with clear sections for different product categories like apparel, accessories, and home decor. The customization process is straightforward, and I appreciate the well-organized menus and options.

Product Variety: ★★★★☆
One of the highlights of POPCUSTOMS is its extensive range of customizable products. From t-shirts and hoodies to phone cases and mugs, the app offers a diverse selection to suit various tastes and preferences. Whether you're looking to personalize a gift or express your own unique style, the app has you covered.

Design Tools: ★★★★☆
The app provides a comprehensive set of design tools, enabling users to unleash their creativity. You can add text, upload images, choose from a wide range of fonts, and select from an array of vibrant colors. The ability to resize, rotate, and layer elements allows for precise customization. While the tools are robust, a few additional advanced features would be a welcome addition for more seasoned designers.

Quality and Printing: ★★★★☆
POPCUSTOMS ensures that the final product matches the user's design vision with high-quality printing. The colors are vibrant, and the images are sharp and well-defined. The finished products I received were impressive, with no noticeable flaws or inconsistencies. However, occasionally, there was a slight misalignment of the design on certain products, but overall, the quality was excellent.

Ordering and Shipping: ★★★☆☆
Ordering through the app is a straightforward process, and payment options are convenient. However, the shipping time can vary, and on a few occasions, there were delays in delivery. Improved communication and more accurate estimations for shipping time would greatly enhance the overall experience.

Customer Support: ★★★☆☆
POPCUSTOMS offers customer support through email and social media channels. While they were responsive to my inquiries, the response time could be faster. It would be beneficial to have a dedicated support team that can provide timely assistance for any issues that arise during the customization or ordering process.

Overall, POPCUSTOMS is an excellent app for unleashing your creativity and personalizing a wide range of products. With its user-friendly interface, vast product variety, and robust design tools, it offers a fulfilling customization experience. While some areas, such as shipping and customer support, could be improved, the app remains a top choice for anyone seeking to add a personal touch to their belongings.

I've had great experiences with POPCUSTOMS team! They've been responsive and provide updates if there are any issues and offer a HUGE selection of items that other POD stores just don't have.

So far the product quality has been good. A few of the items run small, but as long as you are able to inform your customers I think everyone will be happy with the print quality.

I was having an issue with a particular design plus product. I had installed the app over 5 times and the issue remained. I messaged them in messenger and was a bit impatient and contacted them by email. lol I should have waited they got back to me in messenger within 5 mins and had it all fixed 5 mins later so a total of 10 minutes to fix the technical issue. I give them 5 stars for their customer service alone! They have so much to choose from as well! I haven't made a sale yet but I will and I know they will be great!