Custom Post Purchase FAQs

Custom Post Purchase FAQs

by Submarine Rock

Add Custom FAQs to your Order Success Page

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Improve Customer Experience

Customers still have questions after the order, offer them answers before they even ask.

Lower Your Support Costs

Every question asked by a customer requires labor. Lower your support costs by proactively answering questions.

Update Your FAQ As You Need

Our customizable FAQs let you change or update question answer combos whenever you want.

About Custom Post Purchase FAQs

Setup A Custom FAQ To Answer Customers Questions On Your Order Thank You Page!

As a merchant you know that customers have lots of good questions, but those questions don't stop after the order has been placed. Help give your customers an amazing order experience by fielding their questions in the form of a FAQ on the order success page.

We have built a fully customizable FAQ that gets displayed on the order success page. Use this area to field questions that you often get once an order has been placed.

Example Questions: * How long until I receive my order? * How do I change my shipping information? * I picked the wrong item, how do I change my order? * Will I receive a confirmation email? * What is your return policy?

The options are endless.

Post Purchase FAQ is great for any merchant that:

  • Wants to cut down on customer service requests
  • Wants to give customers an amazing post order experience

We support:

  • A fully customizable FAQ with an unlimited number of Question and Answer combos
  • FAQ gets displayed live on the Order Confirmation page

How it works:

  1. After installing the app, you will create your FAQ
  2. Add your question and answer combos
  3. Click "Publish" on your FAQ
  4. Your FAQ will be served live to all new customers on the order confirmation page

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Pricing 15-day free trial

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  • Up to 50 monthly store orders

  • Post Purchase FAQ

51-200 ORDERS


  • Up to 200 monthly store orders

  • Post Purchase FAQ

201-500 ORDERS


  • Up to 500 monthly store orders

  • Post Purchase FAQ

501-1500 ORDERS


  • Up to 1500 monthly store orders

  • Post Purchase FAQ

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

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