Fortescue ‑ Pre‑Order Sales , 52 reviews

Overall rating
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
March 18, 2023

This has got to be one of THE WORST apps I have ever used on Shopify! Once again, a customer placed an order that should have been a pre-order, but the app was malfunctioning, yet again.

I checked the app, and the majority of the toggles "Automatically Enable Pre-Order" are all switched off.

I switch them back on, and 2 hours later, some of them are off again, when they should be on.

I've missed sales because of this app! My customers are upset because they thought they were placing an order for an in-stock item.
I have a company to run. I do not have the time to keep checking this app to make sure it is functioning properly. I don't have time to keep emailing support. I've had to email support at least 3 times due to issues with the app. I've only been using the app for less than 3 weeks. The only good thing about this app is, the support team emails me back pretty quickly. But the app was stressful for me. I decided to uninstall it.

Brick Built
United States
Time spent using app: 11 days replied March 23, 2023

Hi Team,

We are sorry to hear that you were experiencing issues with our app.

Just to confirm, our feature to "Automatically Enable Pre-Order" is set with the toggle switch turned off. Only once your inventory reaches 0, this would automatically turn the toggle switch on, so there must have been some confusion around this.

We have reached out to discuss any issues to help.

Pre-Order Sales Team

March 16, 2023

Really fast response from their support team.

Quick and efficient assistance.

Highly recommend :)

Time spent using app: 3 months
March 14, 2023

I played around with 3 other apps before I settled on this one. The pricing is fair, the help and service is quick and informative (and they understand English), and the app looks great on my website. I look forward to other features they may introduce in the future (I would love a wishlist feature - hint), lol. But, it is great. Thank you!!

United States
Time spent using app: About 21 hours
March 9, 2023

I have really enjoyed this app. it has worked really well and any issues have had the customer support has been wonderful. I would definitely recommend this app to any store that is looking to pre-sale items. 10+ stars for sure!!

United States
Time spent using app: Over 1 year
March 9, 2023

Amazing app that will save me a lot of energy and time, since I deal with pre-orders a lot. It was very easy and quick to get in touch with the makers of the app, and they made great adjustments to my website so that the app works exactly for my needs.

Online comic book store
Time spent using app: 5 days
Edited March 1, 2023

App works well, doesn't rely on same lines of code other apps do - ie that 'Continue Selling When out of Stock' checkbox.

Good Squish
United Kingdom
Time spent using app: 4 days
February 22, 2023

One of the best apps for pre-orders we found so far, comparing the features and the pricing. And the support is amazing, very fast in their responses and helpful in every way.

Time spent using app: 5 days
January 18, 2023

Awesome app, it's saved me heaps of time. The cleanest way to do pre-orders. The support team is also tops

Bendigo Vinyl
Time spent using app: 3 days
January 10, 2023

The app works well. The back up and support from them has been amazing. They helped sort out all the set up problems over the first few weeks.

Mobility Plus
New Zealand
Time spent using app: 23 days
January 4, 2023

Very amazing support when any issues are occurring and app works great on my website and was easy to connect

United States
Time spent using app: 2 months