Reviews (79)
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Amazing support! replied within 10mins and tweaked my design straight away. Great App - Amazing support!
I am incredibly impressed by Preorderly's outstanding customer service! Their support team is simply fantastic. Whenever I've reached out with inquiries or needed assistance, they've responded promptly and with such care and attention to detail.
Their dedication to helping their customers succeed is unparalleled. Not only are they knowledgeable about the app's functionalities, but they also go the extra mile to ensure that I fully understand how to maximize its benefits for my store.
Their responsiveness and willingness to assist, whether it's a simple query or a complex issue, have made using Preorderly an absolute pleasure. I feel confident knowing that I can rely on their team for any support I may need.
Hi Aaron,
Thank you so much for taking the time to share your wonderful experience with PreOrderly! We truly appreciate your kind words and are delighted to hear that you've had such a positive interaction with our support team.
We genuinely value your feedback and are committed to providing top-notch service to our customers. Your confidence in relying on our team for any support you may need is the greatest compliment we could receive.
If you ever have more questions or suggestions in the future, please feel free to reach out. We're here to help!
Cheers,
Saman from PreOrderly team
The people behind this app are amazing. They're quick to respond and will really work to get your issues resolved; looking for ways to work around the Shopify limitations they have.
Sometime to now, the app it doesnst work. How can I solve it?
Hi,
We are sorry to hear that.
We have both live chat (in the app's admin page), and email support for the app. Please reach out to us through those channels and we will fix issues if any on your store.
We solve 9/10 issues in less than 1 hour, and the rest less than 24 hours, unless it's a feature request.
In any case, please reach out to us we will solve issues.
It is a good app that helped continue conversions (during a temporary product outage due to supply chain issues). Support was responsive and quickly helped resolve my questions. Simple to install and configure. I highly recommend this app while you're temporarily waiting on more inventory.
Love this app! Does exactly what I need it to do. When I had problems understanding how to do a more complex preorder, Saman did some research and fixed me right up. He answered lots of questions, all in a timely manner. Great app, great support!
Hi Catherine,
Thank you so much for your wonderful review! We're thrilled to hear that our app meets your needs and that you had a great experience with our support team. Saman is delighted to know that his assistance made a difference. Please remember, we're always here to help and answer any questions you may have.
Thanks,
PreOrderly team
This application has all the functionality that I want. Occasionally there is a lengthy delay between updates. At times some products don't work but the support is excellent for fixing these issues fast.
Hello to our friends at Calm Buddhi
Thank you for taking out the time to share this review with us and the community. We're delighted to hear that our support team was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Cheers,
Pushpesh & the Preorderly Support Team
Had an issue linking this app to my new page layout. Sent a message and had the issue fixed the next day. Awesome customer services and so easy to use!
Fairly simple app to set up - had an issue with the app disabling a few hours after going live, but live chat helped to solve this instantly. Thanks team.
Hello to our friends in BON MAXIE!
We're truly grateful that you've taken a moment to share your amazing feedback with us!
Your satisfaction is our top priority, and we're committed to ensuring that our app continues to meet your needs. If you have any further questions or need assistance, please don't hesitate to reach out. We're always here to help!
Cheers,
PreOrderly Support team
Very easy setup for pre-order items. And I have a very large catalog 1000+ skus. Support is also super attentive and helpful.
Hello to our friends at House of Holiday
Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Preorderly. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Preorderly Support Team