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The app was not working properly and they redirect me to fix the issue. Working fine now
FYI this app only supports 1000 items. It isn't stated anywhere, so there's no way for you to know without asking. We have an extensive catalog with more than 10k items on preorder. The funny thing is that this app worked perfectly for us with that many items on pre-order for close to a year. Then - poof - overnight all of our settings/collections disappeared and the app stopped working. Contacted support and they're like, oh by the way, we only support 1000 items. Very frustrating experience, and such a waste of time. If you have less than a 1000 items that you want to offer on pre-order, this app will be great.
Thank you for sharing your experience and feedback.
Our app is designed to be one of the fastest preorder solutions in the industry by leveraging techniques like metafields to minimize the impact on page load times and overall store performance. To maintain this speed and efficiency, we currently have a limit on the number of items that can be supported on preorder. While this limitation ensures optimal performance for most users, we completely understand how this can be challenging for stores with extensive catalogs like yours.
We also appreciate your point about transparency. Your feedback highlights an area where we can do better in clearly communicating these limits upfront, and we’ll work on improving this for future users.
We’re truly sorry for any inconvenience this has caused, and we’d be happy to explore ways to better support your needs. Please don’t hesitate to reach out to us directly if you have further questions or concerns.
Great support from Ajani, took just a few minutes on chat for Ajani to fix an issue I was having. Used app for years, stable and works well. Looks great too.
Hello to our friends at HolyClothing
We are incredibly grateful that you took the time out to leave us such a wonderful review. We're delighted to hear that you are enjoying Preorderly and that Ajani was able to assist you. We’ll make sure we pass your kind words along to Ajani, who we know will be delighted to read your comment.
Cheers,
Pushpesh & the Preorderly Support Team
The team at Preorderly is fantastic, I had an issue that they were able to fix within 20 minutes. I've been using the app for over 3 years and never had issues except this one time and was so happy with their prompt help.
Hi Marcus,
Thank you so much for your kind words and for sharing your positive experience with us! We greatly appreciate your feedback and loyalty as a long-term app user. Definitely, Customer satisfaction is our top priority, and we are dedicated to providing excellent support to our users.
If you ever have any further questions, concerns, or need assistance in the future, please don't hesitate to reach out. We value your continued trust and look forward to serving you for many more years.
Zohreh
It's a nice app for the occasional pre-orders you need to set up. Pretty easy to use once you learn it, and good customer service!
Hello to our friends at Kutting Weight Sauna Suits
Thank you for the glowing review. We're so happy to hear that you are enjoying Preorderly. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success!
Cheers,
Pushpesh & the Preorderly Support Team
The team went above and beyond. They were amazing with doing custom icons for the in-stock and preorder buttons we wanted to create for a client. We did a custom in-store button that had a picture of her store and pre-order button that had an image of her shopping bag. All branded. The client was in shock! We are forever grateful and LOVE this app so much! The team was so attentive and always so quick to respond, test, and fix bugs. WE ARE SO HAPPY!
Hello to our friends at Lindsey Leigh Jewelry
Thanks for sharing your review with us and the community. We're thrilled to learn that you are enjoying Preorderly and that our support team was able to assist you. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success!
Cheers,
Pushpesh & the Preorderly Support Team
Messaged them over the weakened and was not expecting a response until Monday but I received a response about 10 minutes later which was super quick. They fixed all my issues on the spot and informed me of better improvements in the coming months.
Hi Joshua,
Thank you so much for taking the time to share your positive feedback with our customer support and PreOrderly. Thanks for mentioning our upcoming improvements. If you have any further questions or need assistance, please don't hesitate to reach out to us at info@cnversion.io or through our chat box.
Wishing you continued success!
Saman
Hello
I have a problem with your app
indeed I unchecked "If Inventory Management is handled by Shopify and" Allow customers to purchase this product when it's out of stock "is not checked pre-ordering will stop ounces reach 0." on the following products: https: //www.celeste-mogador.com/products/copie-de-bague-fleurs? variant = 21559167877180 but the pre-order button still appears while I have stock on this variant
best regards
fabrice
Hi, thanks for the review. We already responded to your email. You have selected Mode which starts pre-orders right away. You need to switch to Mode which starts pre-order when inventory is 0. For more help please contact support@codeinero.net. Thanks.
The customer service is GREAT. Each time a we write in, we receive a timely and thorough response. Thank you!!
We experienced the very best support from Preorderly. Saman was speedy, helpful and went out of his way to help us understand the issue and take action.
The app works for us, and it works well in bringing in MTO for our small business.
Worth more than 5 stars.
Hi Rory,
Great to hear that you had a positive experience with Preorderly and also Saman was able to provide excellent support.
Thank you for taking the time to leave us such a wonderful review. Your feedback means a lot to us and we're thrilled to know that our app is helping your small business bring in more made-to-order sales.
Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with. We appreciate your business and look forward to continuing to support you.
Cheers,
PreOrderly Support team