Primy: Forms with File Upload

I rarely leave reviews, but this app honestly exceeded my expectations.

I was looking for a form builder capable of handling more advanced and personalized customer flows, and this app turned out to be EXACTLY what I needed. I was able to create fully bilingual forms with conditional fields that appear based on my customers’ answers, which is incredibly useful for my business.

The flexibility is impressive. I can create forms for specific pages/triggers and choose whether they appear as inline forms, pop-ups, or floating forms depending on the situation. This has allowed me to better organize and target customer requests, which will also help me build smarter AI automated replies and improve my customer service workflow.

What impressed me even more was the customer support. Their live chat support is genuinely excellent — fast responses, useful answers, and real help from people who actually understand the product. Special thanks to Mike!

Considering everything this app can do, the pricing is honestly very reasonable if you need more features like I did. It feels like a premium tool without the premium price tag.

Highly recommended.

I tested several form builder apps before choosing this one, and it completely exceeded my expectations. Not only is the monthly pricing very reasonable, but the level of customization available is outstanding.

Our website required multiple form types, each routing submissions to different email recipients, and this app handled those needs seamlessly. The flexibility in form design and functionality made implementation incredibly easy.

What truly sets this app apart, however, is the support team. Their response times are incredibly fast, and they went above and beyond to help with custom CSS, custom class names, and troubleshooting to ensure our forms were functioning perfectly on the site.

Excellent product, excellent support, and excellent value. Highly recommended — 12/10.

Warning for Shopify store owners

My experience with Primy AI has been extremely disappointing.

I spent over 30 minutes building a form, only to have my account flagged and my form restricted. When I contacted support, I was asked questions about who my customers are and who I'm communicating with. I've used Shopify form builders for years and have never been asked for this kind of information.

The whole situation felt invasive and unnecessary for a simple form-building app. I couldn't find any clear explanation upfront about why this information was needed or why my account was flagged.

Maybe there's a legitimate reason for their review process, but the lack of transparency left me with serious concerns about privacy and how customer information is handled.

Based on my experience, I won't be using this app again and would recommend other Shopify users do their research before installing it.

1/5