Printaura

If there was an option for no stars Print Aura would receive it!

I consider myself a perfectionist to an extent and the idea of having someone print and ship my products to customers without me laying eyes on them first terrified me and the results of my experience with Print Aura is exactly why!

1. The turn around time was horrible. I placed an order well before any customer to "sample" the printing and it took a couple days short of a month for my order to ship, so I had customers receiving orders before me.

2. I placed an order for four items and each of them had a different print size. A tank top had the back design printed on the from and back! One customer even had stains on the front of her tank top.

3. The garments smelled!!! When you open the package there was a stench that hit your nose. I understand ink may cause this, but it should NOT be shipped to customers this way!!!

4. Customer Service was lacking. They now have a phone number listed, but didn't at the time I utilized the app. I had to send a message and wait for a response.

I choose this route because I don't have the capability to purchase and hold my own inventory at this time. Printing by demand was going to allow me to fund that next step. Now my store is on pause due to this horrible service.

If you are serious about your brand and quality DO NOT USE THIS APP!

I cannot say enough good things about this app! Takes all the time/stress out of the fulfillment process. They offer a large collection of products, shipping is fast and they are amazing to work with. Very quick when it comes to resolving issues and saves me so much time! They print, package and ship all of my orders for me so that I can spend my time focusing on other aspects of my business. Thanks Print Aura!

The customer service and support team is really great to work with and they have a nice selection of products!

This is the first company that I've used with my business to print tshirts on demand and I have to say that I'm pretty disappointed. It is great to be able to have my shirts printed as they're ordered so that I don't have to keep a large supply of products that may or may not sell. However, everything else about the business is terrible.

Every product takes a minimum of 3-5 days of processing time before it ships. I've only been in business a few months and I've already had orders that have taken way longer than 5 days to process. After contacting Print Aura, it takes a day or so for them to get back to you with a "we're looking into it" reply. It's bad for my business because my customers can go to other websites and get their items shipped within a day or two of purchase.

In addition, they use a digital printer to print the designs on the shirt. The digital printer does not use enough ink and the quality of the designs is very poor. They don't offer samples so you have no idea what your items will look like unless you buy them and have them shipped to you. Then if you need to make corrections, you have to reupload the design and buy the item again. The shirts also have an odor to them when they arrive in the mail and you have to wash them before you wear them to remove the odor.

Combined with a slow, clunky website and poor user interface, I've not been happy with Print Aura. As soon as I find something better, I'm jumping ship and moving all of my inventory to another vendor.

Excellent support, nice tools and a friendly manager

I can only speak for the phone cases and pillows. They are both of good quality. HOWEVER, beware - print aura does not do quality control and if there is an issue with your images, they will not contact you like Printful does. I had a customer receive a pillow with nothing printed on the front! I am astounded that no one on the production side thought to contact me to let me know there was an issue. Instead, they shipped the product and I got a refund request from the buyer, who was understandably upset. The issue with the image was my fault, but only because I did not watch the how-to video, which they don't tell you is a must when creating the images. I followed the image guidelines as described underneath the video and unfortunately there was a step I didn't know about that you could only know about through watching the video tutorial. Lesson learned. When trying to reach customer support to figure out what I'd done wrong, they kept sending me back to the image requirement page on their website, which was not helpful to me at all (since I was under the impression I'd done everything correctly.) I asked for a phone call back to discuss the issue so that I could be clear on what to do in the future, but got a second email, yet again sending me back to the image requirement page of their website.

In essence, good products but really poor support and their image uploading system is not very intuitive so be sure to read every single thing and double check you've done it all correctly. You will not be notified if you've made an error, and PrintAura could care less if you have - they'll just print your product regardless of whether or not it makes sense to do so.

Service is non-existent. Tried them for one product and ordered a sample. It came promptly enough, but the artwork printed out of proportion and they did not follow the mockup correctly for sizing. I'm still waiting for a response after emailing them twice over a week ago. No live chat, call their phone number and all you get is an automated message saying they can't take your call right now.

Agree with everyone else about their app's UX -- it's horrible.

App is great with quality merchandise and orders are always fulfilled on time. In the few cases where there was an error it was quickly corrected at no cost to me.

Great service, always helpful. Willing to help their customers. Enjoy working with them.

I really like their printing service, products and colors. I have dont great business with them with no issues.