Printify: Print on Demand

Very poor customer service. My order near 2 weeks doesn't ship out. I try to contact with them through many channel: Chat, email, ...no reply
The chat box not available now, so it's very difficult to contact with them. Email never reply

I really wanted to make this work with Printify. The prices are great. The customer service at Printify is great. The app is great. But the apparel printing quality is just awful.

I ordered several samples, from multiple different printers through Printify, and they were all bad in some way. They really struggle with printing colors as the white base coat frequently shows through the image or leaves a white border on some of the sides. Sometimes the printed images were substantially smaller than the image in the mockup. One of the sweatshirts experienced fading around the image edges after just one wash.

I cannot stress this enough: I really wanted this to work as my profit margins would have been stellar, but I couldn't continue with Printify because I don't want to have a constant fear of an order being returned because the quality is terrible.

Most of the good reviews on here are probably from people who have just signed up, but haven't received any samples yet. I would never recommend this app.

I was going to use printify in conjunction with printiful as they offer a few products that printiful does not, but I will never use printify again. I will also warn against those that choose to use them in any capacity, let alone as the primary drop shipping revenue stream.

Needing a small batch of shirts for clients we placed only a small order before putting products live on the website. Glad we did as the shirts that arrived were unacceptable to say the least. Between the shirts being "burnt" from the heat press and over half the prints being printed crooked, it was a nightmare. Attempted to get a refund and move on, no no no said their customer service (whenever they decide to respond back) as a refund is only performed after the replacements have been received and been found to be unacceptable. Waited another week, big surprise, replacements were garbage. CS service is severely lacking and unavailable half the time during regular business hours.

Stupidly we decided to give them a second chance on other products. They wait until a customer decides to order a product (coffee mug) from us to alert us to the fact that they no longer work with that vendor......

Never working with them again. Printiful has been great. Check them out.

The WORST ever! Unacceptable printing. Your customers will hate you. Try washing your product, especially if you think you've received a few good samples. Tried all of their printers and several different products. Some came glued together. Some were missing chunks of ink on the shirt. Super faded. One came in and the printing looked like it went through a wood chipper before they sent it. And after the wash - completely crumpled cracked ink, faded, and so disappointing. Do not waste your money or your customers time. Amazon and Printful are superior choices - do your research. After 2 months and 10 email confirmations and 3 customer service reps, I have still not received any reprints.

Not happy with the sample prints I have ordered. After one wash the images are peeling and cracking. The colors have also faded drastically. Unfortunately I made the mistake of going live before I washed them now I have to pull all my designs and refund any sales I have made. Not to happy atm I will most likely end up going with printful.

I am absolutely infuriated with the service I have been provided by Printify with both the products I have been sent and the customer service. Throughout the course of using their service I have had 5 faulty products sent to myself and 2 faulty products sent to my customers. They have received incorrect tracking details on packages as well, and I have been told by Printify to just deal with it. When I asked for a reprint on a product that was already reprinted for being horrible the first time, I was told that they would not and just to switch manufacturers. To tell a customer that a service THEY list is for "quantity" and not "quality" is an absolutely disgusting and sleezy business practice. NO WHERE on THEIR website do they list the difference in print providers. It should be EXPECTED that all prints are of the highest quality. Upon washing 3 of my samples, with the instructions listed in the tag, my designs were completely cracking and rubbing off. If I can't wash my shirts once, how are my loyal customers supposed to feel about the items they receive? The fact they offer DJ as a printer and defend them for sending us horrible prints is absurd. I am disgusted. They also refused to refund my money for their scam of a Premium Business Plan.

It's took 2 months for orders to go out and now you can't ship to anywhere without a restriction. I get nasty emails from customers and there's no way to contact them to see whats wrong or how to fix the issue.

Good selection although printing quality is sub-par. I have a customer currently waiting 3 months for their order. I am located in North America

I ordered $50 worth of items, one was sewn incorrectly and half the logo was cut off on the bag even though the template shows centered on my side, one of the t-shirt was unreadable right out of the box and the other t-shirt was fantastic but the first time it was washed faded to almost unrecognizable even though it was on delicate cycle. Horrible quality!

This app is SO disappointing! If I could put 0 stars on it, I would. My simple goal was to put up 5 mugs for sale on my website, on a page that said, 'Mugs'. You cannot do that with this app. (and they don't clearly state that either.) They have it set up to have each design as it's own 'category'. SO that means a separate page for each design. I have over 20 designs. I cannot have 20 pages, one for each design! My customers would never find anything! I have to have 5 or 6 pages, one for each TYPE of product.

And, If this wasn't bad enough, this beta version does not have proper tech support. All communication must be done for email and it takes 24+ hours for them to get back to you. They don't even have live chat during business hours. Shopify should not have allowed this ridiculously designed and unsupported app to be among their choices. Seriously.

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And here's my update from the above review 2 months later. I wish I could add another 0 stars.

Someone from Printify called me soon after I wrote the above review and told me the issue of 'collections' and being able to have a page of mugs, not a page for every design was now fixed. He sent me a follow up email (this is a direct quote from the email) saying, " I would greatly appreciate that you hold back your ass tore review until we guide you through the app and give us a second chance."

(I could hardly believe that that kind of language was used. Seriously? an 'ass tore' review? I was and am simply stating my opinion and experience with this company. Believe me, I am being nice here after hours of wasted time and tenacious focus to make this app work, and having no chat support, etc. And, I have to add, that the guy on the phone gave me a # to call if I had any Qs or wanted help learning the app. I called that # twice and left a msg both times asking for assistance and NEVER received a call back. )

So earlier this week, I gave the app another try. I had no reason to doubt the person who called me saying this glitch was fixed. I went forward in full faith that I could now sell 5 mugs on a page named 'mugs'. I tried and tried and could not get it to do what I needed, so I emailed them, sure that I was missing something. (they have no live chat, remember). Of course that also meant that I could no longer work on this area of my business while waiting for their reply, but I was still looking forward to knowing how to do this. The email reply came this morning (surprise! a first! a response within 24 hours). AND. Drumroll. The response was: "Each uploaded artwork is a separate collection. Therefore, different mugs cannot be in one collection." and of course, the obligatory, "If you have any other questions, I will be happy to help you."

I DO have other questions. Why did someone call me and tell me the issue was fixed? Then why did that same person email me ask that I take off my 'ass tore' review and then give me a phone # to call and never return my messages? Why did Shopify allow this app? Who goes to a store and wanders all around looking for products organized by the artwork on it? (tip - people don't usually do that, and no profitable store is set up that way. If you want a mug, you go to the section of the store that carries mugs! It's not rocket science.) Why have they not updated their text on their app to explain what can and can't be done? and, WHY even try to use this app if it won't let you display the products in a way that makes sense to the customers?

Lastly, I have to say that I had to go with the different app: 'Printful' to produce my mugs. They're more expensive but they have much higher integrity, helpful phone support during business hours, email support anytime and excellent customer service. My customers are happy and I'm happy as to how promptly Printful has reordered and sent out with priority when they've made a mistake.