Printify: Print on Demand

Good Customer service. London was very helpful. The app is easy to use and the pricing is good. This is a good platform for print-on-demand t-shirts. For My hoodies, I need more quality control. I started using another platform because the designs were fading quickly after washing.

I liked that you could add different colors to your designs on dark vs. white shirts. I would like to have a link once I publish a design to go directly to Shopify to edit my template. Also, there needs to be a way to offer different variants of designs on the same color shirt to reduce having too many products on the website.

I only started working with Printify for 2-3 weeks now and there were quite of bit of 3rd party manufacturing mistakes and issues and problems with customer service. I had 4 issues total with my products (all different). The customer service reps: Hong and Jaylyn were trying to evade helping me with getting a refund (it was hard for no reason) and blame me for the poor quality printed work that was provided to me from Printify's 3rd party manufacturer by stating that it's printed the same as my original piece and that my images were not enough to prove the poor quality even though they were...I can clearly see the difference and I received my fine art print warped and blurry and discolored. It was not at all accurate to my original art piece I created.

I was attempting to get a refund and finally Jaylyn did provide that but stated it was a one-time thing because my images were not good enough to their standards to prove what I was stating was true or not. I have no reason to lie. If I liked the print, I wouldn't have reached out at all...

BTW the company I used for the fine art prints with Printify was Prodigi, not recommended at all. The fine art print also has a black rectangle on the image's border which makes it look unprofessional.

The customer service was helpful in one way when I got the other items reprinted but with the refund, it's a lot harder for some reason. I felt I wasn't treated well by the customer service staff as they would copy and paste the same things they've said to me before and send it again and they would just end the chat when I wasn't done with my questions. I am thinking of switching more of my products to Printful or something else as I only started with Printify and they have shown me what it's like to work with them. It's not good.

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* There is an update to my review * Cameron, one of the customer service representatives reached out to me to make things right. And she did! She went above and beyond, which is something I am used to with Shopify! Which is why I decided to work with Prinitify in the first place. Shopify has always been great with customer service and I appreciate them for being so kind and helpful.

Cameron took the time to listen to me, read what I actually wrote to her, and was very compassionate about the situation. I hope that Printify's customer service can continuously be helpful in this manner.

Thanks again Cameron Wilson for being so helpful and kind :)

I'm just getting started creating my own online business and this app is a great way to test your ideas and get your foot in the door! Especially if you're limited on supplies to start. It's also easy to navigate and create. I've got a lot left to learn and it's nice to have this option to fall back on until I figured everything out on my own. I'm more than excited to see where it takes me!

I updated a 1 star to 5 stars in 24hours. In the end, they did right by me and even came around to apologize and acknowledge everything. It was above and beyond. It looks like something I would do at my shop. It felt like good customer service.

You can check the whole story below. I’m going to leave this up forever because this is it. This is all you need to know about the folks you’re dealing with.

THE Printify Review:

Shopify > apps > printing > profile picture > payments > printify premium

Hi SWEATPANTSGOD.COM,

Your Printify Premium subscription was successfully upgraded from monthly to a yearly plan. We’re happy to have you with us!
Dec 06, 2022

USD 299,88

Email
sweatpantsgod
Subscription ID
9338509_6217e5137c3

Check new arrivals
Your Premium subscription fee was charged immediately and will auto-renew on the same date every year. Please note that you must cancel your subscription before the renewal date to avoid charges for the following year.

The Premium subscription fee is non-refundable.

Thanks for being with us,
Kristiana from Printify

I've used this app for a long time compared to anything else I've done with my shop. Just last weekend, I processed nearly $500 in orders with them. I spent time and money on marketing some things over time. I even have about seven orders currently in production or transit, so I come from a place of wanting/needing printify to be good and succeed. I've emailed twice, I'm still sitting in the live chat queue now, and I sent a support request from the Shopify platform. After this rating, I can ask Shopify for help then launch a fraud investigation with my bank. If none of that works, I'm just out of this money.

How did this happen?
This company took almost $300 from my account that I had no plans of sharing with them. In the Printify app plan page it reads "you will be redirected to complete payment" over the button to upgrade your plan. I just- wait live chat picked up:

LIVE CHAT TRANSCRIPT:

Me
I wanted to know what is printify premium and how much does it cost and what plan do I even have. I still don't know any of that but I was robbed of like $300 which is like half my budget
I proceed like $500 in orders with you over the past weekend. I might spend $300 a week over the next year. not like this tho
processed*

Michael South
I'm sorry to hear that you're facing this issue and I completely understand your frustration, this is certainly not what you should expect from Printify.
Unfortunately, I won't be able to refund this amount myself, however I've reached out to our supervisor for clarification. I'm certain that we'll be able to make things right. There won't be an answer right away, as the shift has ended for our supervisor, however there should be an answer by tomorrow morning.

Me
if i can’t afford orders between now and then it can cause a catastrophic series of events.
sure.

Michael South
I understand, our apologies for this inconvenience.
I've already contacted our supervisor and everything should be fine with your funds.

Me
thanks

I told Michael I was writing this one star review. I will be totally transparent with the updates. Either they do as Michael says to correct my mistake and change, or at least address, the misleading language on their app plan page and this review disappears, or they'll do whatever it takes to legally keep my cash and this will be buried with the rest of the one stars. I want to believe in ppl, but that language on the app plan page is totally misleading and has to lead to other $300 impulsive purchases. I really wish I didn't have that much in my account. I really hope Michael is the truth. I'm praying I actually DON'T get any extra orders today. And now, even if I get every penny back, where is the compensation for my time? my stress? I really can't relax

THE NEXT DAY:

Ariel Summers
My name is Ariel, and I am from the Quality team at Printify. 
I am very sorry to hear about your experience with the Premium subscription issue. As a company that cares about the customers' well-being, I assure you that Printify does everything to make our customers' lives easier. Currently, we have a massive influx of support requested as the holiday season is approaching, therefore the replies from our support will take longer than usual. We apologize for the inconvenience in advance. 

…and it was a long email from there (no shade to Ariel <3). The company:

- [ ] Refunded 100% (it’s truly non-refundable and had to go thru approvals and store credits and withdrawal requests. This was above and beyond)

- [ ] Acknowledged the frustrations and made me feel valuable. At least I felt like my opinion mattered (again, above and beyond)

- [ ] And the greatest thing was a two sentence thought exercise on how things could have happened. It came with gifts. My mind was blown. That was when I knew I was doing good business with real people.

I’ve been a customer for months now. I don’t think I’ll be going anywhere as long as I use these types of services. I will likely upgrade to an annual subscription lol ! Cheers!

Used Printify since 2019. I'm very happy about their services & product quality. It has a diverse product catalogue to choose from and constant update for new products, especially an increasing Eco-Friendly range. Product design.
I found their web interface quiet easy and user friendly to place my artworks onto my selected products. If you are an artist, I would recommend familiarizing yourself with the product print layout which you can download from the product design page, especially if you're working with non-flat objects. This allows you to illustrate & design your products more efficiently to achieve your desired look. Product Preview, found the product preview & mockup quiet accurate to final product that was ordered. - I also like that now there are more mockups available than when I first used Printify. Pricing.
I'm using the free version of Printiy, there is a premium version available for better deals.
Personally I find the product pricing a little high. Took me quiet some time to market products to the right people.