Printify: Print on Demand

Customer service is a joke!
I have been emailing merchant support and leaving message on the platform for the last 24hr and no is even attempting to get back to me regarding issues with orders.
Amongst other issues over December, this particular Customer received a t-shirt with something else on it instead of 2 Hoodies with my designs! They ordered on December 6th! Its now the 8th January! Its been 24hrs with not 1 reply to my messages. the customer has written two 1 Star reviews on my ETSY telling people not to buy from my shop that i am conning people! My Etsy Order Dissatisfaction Rate is below 4% because of this and my account at jeopardy. Really unhappy with the service.

I was skeptical at first. We've been using Printful for 3+ years now. But they REALLY dropped the ball during Covid and customers were waiting 2+ months for orders. We ended up refunding over $3000 in orders.

Tried Printify as an alternative and we are never going back to Printful! So much faster. Decent selections too.

One complaint is Printify really needs more options for caps and hats. But it's great for everything else.

Great app! Extremely helpful for my business! Quality products with a great ranges of design options.

Quite new to this... customer service is good

Printify has been our primary print provider for a couple of years now. We've shipped thousands of shirts with them and trust them to provide great printing at a good price. Because they're a network of printers, we can route orders to their partners around the world to get shirts to our customers more quickly. I can't say enough good things about them. I think there are few things that have been more important to our being able to grow our shirt brand. Get the app, get the premium account. Hopefully it helps you as much as it's helped us.

Incredibly fast and user-friendly, I love it. Changed my life in an easy and profitable way. 100% recommend giving it a try.

Best!

I have a single shirt that a customer ordered a month ago that is still listed as "in production." It was supposed to ship 3.5 weeks ago. I've reached out to Printify every week since it has been late, and they have assured me that it is a high priority and they will keep me updated (which they never do). Printify has cost me money (I've refunded the customer), WAY too much time, a marketing opportunity from a branded product sale, and unfortunately, a customer. As a small startup, every customer is important. They don't seem to care much, and there is no accountability from their team, and here I am still waiting...

App is easy to use - streamlines things for me immensely. Also customer support excels at what they do and Ollie gave great customer service.

It took some getting used to, but now I love Printify ☺