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Great mock ups, easy to integrate and use
Well, I have mixed feelings about my experience with printify.
What I liked:
- Easiest product generator on the market. It is just perfect! Easy to use, intuitive and user friendly. No comments, everything is just great!
- Prices are almost lowest on the market if compared to other vendors.
- Product range is really perfect. I use Printify to create all the products except t-shirts just because they are cool.
- customer support was very responsive and kept me updated about all my requests; I had no troubles at all.
Now about pains.
That's their t-shirt printing vendors. It was a complete pain. I wanted to use printify for printing my t-shirt range but I will never ever get back to this idea.
- Their t-shirt prices are cheap. The same is with printing quality. My black colors became with red tints, seems no white color was added before printing of other colors (this is how DTG process should work). Some of the prints were with stripes like their printers were lacking colors or were not adjusted properly.
- I ordered models with tear-away labels but almost all labels were either cut off with visible remains or if they were torn, the garment was damaged.
- some of the models were torn.
- some of the garments were just dirty
And this all was about my samples order! I would never offer something like that to my customers.
Since t-shirts were my primary goal, three stars only.
Thank you. Easy to use! Maybe the t-shirt mock up could be better in 3D and give more variations or brand.
Great. Easy. Love the products. Still trying to figure out how to integrate customer personalization but so far...amazingly easy.
Very nice app. However, be aware that if you create 'too many' products, only a portion off them will be visible to edit on the app. Also, make sure you change the "collection" settings at the bottom of each product creation/mock generator page so that your items will not be grouped in collections.
Printify is easy to use and they deliver EXACTLY what I'm expecting.
quality was bad. you scaled down a print between small and medium over an inch and a half, from 7" to 5.5", that is more than a 20%. then tell me its correct and wont refund the price. Also, items were not packaged individually and I never got an answer why.
We're really sorry to hear about your experience!
One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!
I'm using a different POD on my first site, this time, I tried using Printify just to get how they do.
First, I don't like their customer service. I have tried submitting issues to them 3 times without any reply. My order was placed 1 week and yet, it has not been shipped to the client. I just need to know their TAT so I could message my customer in advance.
Second, I received a feedback from my first customer that the shirt had pale prints.
I'm taking my business to another supplier. Costly, but reliable.
Nothing compares to reduced headache and satisfied customers.
Hi! Thanks for your honest feedback! A success team agent is in touch with you to solve all the communication problems. Meanwhile, we wanted to emphasize that our support team works 24/7 and our response time is under 2h if message reaches us via our official communication channels. Also, products have production time (usually 2-5 business days) and shipping time (starting from 2-5 business days domestically to much more days if sent internationally). We hope this a little bit explains more how we operate and milds some of the communication issues that have been by now.
I am on my 10th Misprint in a month out of approx. 20 t-shirts. Vendors are hit or miss. Some do good work others poor work. You pay the price finding out. They do not have a handle on their business. All vendors should do QC on items going out the door. if you can not make a professional product then stop selling defective products. There is no excuse.
We apologise for the inconveniences created. In these difficult times are working hard on providing the best services to our customers and making sure their businesses run as smooth as possible. Despite our efforts, some issues may still happen, such as misprints or other quality errors. In such cases, we are always trying to make it up to our customers by reprinting or refunding the orders. Our support team has been overwhelmed with requests, this is why they might take longer to respond. Nevertheless, we have notified the responsible team about your request and they will be back to you within the next 24 hours.
Product quality and printing is great my go to.