Printify: Print on Demand , Počet recenzí: 5 735
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The technical portion of the app is great and the developer should be very proud of the interface. Well done!
My issues is with customer service and quality control. Printify is a middleman between printers and merchants. While having a proxy to multiple printers can have its advantages, the downfall is with quality control and delays when there is an issue.
I have had a quality failure rate around 20% with the prints thus far. One customer received a blank shirt with no print. How embarrassing is that? Then not having a direct line to the printer to correct the issue and expedite a resolution compounded the issue. A customer in this situation is angry and does not want to wait days for two levels of bureaucracy to approve a reprint. Then wait an additional 4 days for the print, and an additional 4-5 days for shipping.
Finally, the shipping charges are completely out of alignment with industry norms. $4 for shipping the first product when the vendor is paying no more than $2.60 for a single shirt. Then tacking on $2 for each additional shirt. This is highway robbery. If one orders 5 shirts, the shipping charge is $12. The vendor isn't spending half of that.
The technology is great, but the application of the technology is pretty darn poor. You can't build a brand on top of Printify. If you are serious about being in this industry, find a printer that you can rely on who is just as maniacal about customer service as you are.
The quality and detail they have is fantastic. If something you try to print is low quality, they won't even put it into production, which I like! One thing they could improve on though is product selection
Thanks for your feedback! We are constantly adding new products – 5-10 products a month. We hope you had time to fill our Product Vote Survey 2019 and tell us what products you want us to add. If you have more product recommendations, please send them to merchantsupport@printify.com
Everything seem to be running pretty good! Thanks
I used to use Printful because it was more popular but I think Printify's quality is quite better. It may be more expensive but the price's worthy
I'm new to Print on Demand but I love this app very easy and straight forward to use. I recommend it to newbies like myself as well as the more experienced in this field.
Thank you very much for the awesome review. We truly appreciate your feedback. We are excited to hear that you like Printify's services and we are looking forward to a long-term collaboration with you.
In case you need any further help, do not hesitate to contact us at merchansupport@printify.com. Cheers!
Great customer service! Hank was extremely helpful, patient, and kind and provided excellent service. He waited with me until we had a resolution to my issue. I am very happy!!
Thank you for taking the time to share your positive experience with us! We are thrilled to hear that Hank provided you with excellent customer service and was able to resolve your issue. We'll be sure to pass on your kind words to him. Thank you for choosing Printify!
I love printify. Its far more cheaper than other apps. I wish they had hats and the ability the print on sleeves!!!!!!!! Especially the long sleeved shirts.
Only complaint is shipping is soooooooooo slow. I don't understand why.
I love love love this service, immediately filled my shop.
Great App, easy to use and setup your designs
Really cool that you can have some many product at you finger tips!