Protect for Shipments & Causes

Name: Protect for Shipments & Causes
Brand: Protect Inc
Rating: 4.4 (9 reviews)

Pricing: Free to install. Additional charges may apply.
Rating: 4.4 (9)
Developer: Protect Inc

Protect your shipments, revenues, customers, and the Planet!

Add shipping and revenue protection to your shop while supporting a cause!

Protect has features to protect to both your shop and customers. We offer shipping protection with other protections to come. Our app increases your order value and has no negative impact on conversion rate. We handle the customer service claims. You never pay for this service but instead make money when we cover claims and reorders. Most importantly, you can support your favorite causes or help the planet and enjoy shared marketing and exposure through Protect's community.

Save time since we handle the customer service for claims.
Customers enjoy peace of mind and various protections you choose to enable.
Reorders show up as additional orders and refunds come out of our pocket.
Allocate part of our proceeds to your favorite causes or to help the planet.
Never pay anything. If claims cost more than fees collected, we pay, not you.

Highlights: Works with the latest themes

Languages

English

Works with

Checkout
Rebuy Cart
Cart Drawer
Shipping Protection
Shipping Insurance
Shipstation
Subscriptions

Pricing

Free

Free to install

You collect our fees from customer. We pay the claims cost. We only bill our portion of fees so it will NEVER cost you!

All charges are billed in USD. See all pricing options

Reviews (9)

Overall rating

4.4

Counts per rating level

89% of ratings are 5 stars
8
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
11% of ratings are 1 stars
1

All reviews

February 28, 2024

Great App, Excellent Service and Support! Offers white glove installation and very helpful to ensure a great experience for your customers. Gives additional protection and ease of mind for business and customers when shipping delicate items. Purchasing insurance and filing claims from teh ease of your own website, no additional steps or hassle. Highly recommend!

LOUD PIZZA RECORDS

United States

Over 1 year using the app

July 2, 2024

The team here was great - easy install, transparent reporting, didn't have to think twice once it was on our store.

Really quick customer service too if you ever have a problem.

Marcus Pork

United States

7 months using the app

July 25, 2024

Very accommodating at the beginning and very helpful with the set up of things. However, we noticed that we started to get bots attempting to make purchases one after another several times every single day with ONLY protect item in them. We took it to the Protect team asking for guidance and help, and Khoi (from protect) basically responded “just review where the bots are coming from and block their IP(s)” as if I am the expert here. Also on their app keeps saying that it is unsupported saying that the app might not work as expected as it needs to be updated by the developer. Again, we took it to them and they didn’t even address that for us. So they’re NOT even trying help or resolve any issue for us. What Khoi actually does is respond like this: “How do you know it is a bot/spam”, “ what report are you looking at to see this phantom abandoned carts”. We proceed to take the time and sent a screen recording of all his requests and he completely ignored us. Since we were not helped and were ignored by this individual. We proceeded to request guidance on how to uninstall the app so that it doesn’t create issues if we uninstall it due to the customizations that were performed and again we are being ignored and not helped. The Protect team has to take more responsibility on helping customers when issues arise. That’s your job you’re in business because of your customers, have the decency to take care of them.

Beyond Borders Collective

United States

3 months using the app

Protect Inc replied January 27, 2025

Hi Kirsten! I'm sorry I was unable to assist you any further and that you felt I was unable to provide you with the service you needed.

As an app, the scope of what I can do is limited to our app operation and I did check things very thoroughly and found it was performing normally.

For things like bot traffic, unfortunately, our app has limited access and scope. Given the limitations, I really tried to provide suggestions and guidance on 1) verifying the issue (by asking you where you look so I can look as well) and 2) a possible solution how to prevent it (by blocking them as is a common way to deal with this). I was not necessarily suggesting that you would fix it yourself as it could be something you have your developer or Shopify look at.

Bot traffic such as this can occur on any website. I can only guess at how they chose your site but it is usually random. From their pattern you described, it sounds like they were attempting to test credit cards using different combinations of input. They need to spread this type of test across many merchants and different bogus customer info. My guess is that lower cost items (such as Protect) are easier to use for their tests as it won't raise as much suspicion. Thus, it was coincidental our Protect was used in their tests.

I would even say it is fortunate the bots did not attempt to purchase your other items (and possibly succeed) causing you to ship them only to get a chargeback and also lose your item.

As for the App updates, we verified nothing critical was at issue as we worked to make the updates at the time.

So I do try to be accommodating and the only difference in your later "bad" experience is that my hands were tied so I couldn't actually do much to help due to my scope limitations. I did what I could which was to try to provide some guidance but you felt that wasn't satisfactory.