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Shipping Protection That Covers Costs for Lost, Stolen & Damaged Orders and Boosts Retention
Protectly is the new standard for shipping protection on Shopify. Lost, stolen, and damaged orders are resolved in minutes with no effort from your team. Customers get instant replacement orders or refunds, and Protectly covers 100% of the costs. Add protection at checkout, automate carrier resolutions, and protect margin while building loyalty. Detailed analytics and last-mile performance tracking provide insights that improve retention. Shopify Plus ready, with seamless setup.
- Add shipping protection to your cart or checkout in 2 clicks.
- Resolve lost, stolen, and damaged orders in minutes, not days. Fully automated.
- Protectly covers 100% of the costs for replacement orders and refunds.
- Actionable data to track shipping performance and boost last-mile reliability.
- Supports all Shopify tiers and most common themes.
- Highlights
- Use directly in Shopify admin
- Works with the latest themes
Languages
English
Works with
Categories
Cart display
Upselling
Checkout customization
Pricing
Free
Free
- Offer shipping protection at checkout
- Offload support for shipping issues
- Offload refund and reship costs
- Improve shipping performance with data
All charges are billed in USD. See all pricing options
Reviews (3)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Protectly has been a great addition to our store. As an apparel brand, we deal with occasional shipping issues and this app has taken a huge load off our support team.
Claims are handled quickly, customers get fast resolutions, and we don’t have to cover the cost of reships or refunds. Plus, the delivery insights are a nice bonus for our ops team.
Easy to install, works well, and makes us look good when things go wrong. Highly recommend!
Huge time saver on our end internally, and great for our customers buying jewelry. Worth dedicating some time aside to gauge whether they can help save you time/money, or help your customers
We recently migrated to Shopify and we could not be happier with Protectly. We previously used Route and moved over to Protectly to improve our customer experience and decrease costs. The team has been great to work with and our customers are taken care of quickly. Protectly is quickly proving to be the new leader in this space and we look forward to continuing to work with them!
Support
App support provided by Protectly.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, Online Store
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Edit customers
Customer data
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Edit products
Inventory, products, publications of products on sales channels, or collections
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Edit orders
Order fulfillments, merchant managed fulfillment, all order details for the last 60 days, or draft orders
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View your Online Store
Theme
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