Reviews (95)
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This app has been WONDERFUL! Communication is GREAT! I am always able to receive quick help via the chat box or set up a zoom call! Customer service receives an A+!
The platform is very simple to use! We are a collaborative shop that has 35+ vendors and each of them have expressed that PuppetVendors is their favorite platform to work with!
Highly Recommend!!!
So far so good! I tried a few other apps similar to Puppet Vendors, but this is the easiest/best by far.
Every question I've had has been answered fairly quickly and am looking to grow with them!
Disappointing Experience – Usability Issues
While the app has potential, it suffers from fundamental usability issues that make it impractical for us to use for most of our vendors.
Key Issues:
1. Commission Assignment Visibility
o The app allows assigning commissions by percentage or dollar amount per product, but once assigned, product names are truncated to only the first word.
o Example: If selling pet products, items like "Dog Bowl," "Dog Leash," and "Dog Collar" all display only as "Dog," making it impossible to distinguish between them.
o The only alternative is using SKUs, but this becomes impractical when dealing with hundreds of variant SKUs.
2. Product Search Flaw (Partially Fixed)
o Initially, the search feature displayed every product containing the search term, including inactive products, with no way to filter them out.
o If the desired product wasn’t in the first set of results, there was no way to select it.
o This issue was eventually addressed but was surprising, given the app has been available for years.
Overall Experience:
We reported the commission assignment issue early in our trial period, yet a month later, it remains unresolved. Additionally, the last update was on March 4th, meaning no progress has been made since our trial ended. This lack of responsiveness is disappointing, and unless improvements are made, I cannot recommend the app.
Update 24/03/25: The issue "1.Commission Assignment Visibility" was fixed Friday 21/03 after leaving this review on the 19/03 so now works as one would expect. Thankyou
Hi,
Thank you so much for your feedback. The team had fixed the issue and reached out to you for confirmation but didn't hear back. We are always working to make the platform the best it can be so rest assured we are always listening and upgrading out platform.
The team tried reaching out again to confirm the resolution on this.
We are very satisfied with Puppet Vendors and with the outstanding customer support. The team is truly attentive, kind, and responds quickly to all our questions, even the most specific ones. A real plus when launching a multi-vendor marketplace. Thank you for your support !
This is exactly what we needed to launch our marketplace at www.cocktaillife.co.uk . We can easily manage our vendors, vendors have a simple dashboard to use and it's simple to payout the money from sales! Martin has been an amazing support and is always on hand to help! I highly recommend using puppetvendors!
I have been using this app for a few weeks and have been enjoying it very much. My vendors are finding it very user friendly and straightforward and I have not heard any complaints!
On the merchant side it is very easy to understand and use, and integrates seamlessly with the main Shopify site.
The cherry on top are the amazing people behind it. I had the pleasure to work with Martin to optimize the app features for my needs and he has been so very helpful and available! He listened to my needs and delivered everything we agreed on in a very timely manner. I highly recommend this app and I can see my business growing with it.
Thank you Martin and the Puppet Vendors team!
Thank you so much for your kind words. It was a pleasure getting you up and running and I look forward to growing together.
Two weeks in and I am impressed with the app. Working with Martin has been easy and helpful. There are some areas I'd like to see work better for my business model but they are all minor. Overall I recommend this app if you're managing a marketplace with your store.
I'm using the app to manage partners on my marketplace, and it's been super helpful! It automates payment splitting, reducing manual work. I recommend it!
I shopped around for WEEKS for a consignment app knowing all the different features I needed and if this is you.. STOP! This is the app for you! This consignment app has been a life saver for my business. Not only that but customer service has been the absolutely BEST I have ever worked with!
This app has been a game changer for our business,it simplified our operations, and the support team is incredibly responsive and professional, always ready to help us. We're extremely happy with puppet vendors and would highly recommend it