Reviews (105)

Overall rating
4.7
Counts per rating level
  • 97% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its user-friendly interface and comprehensive features that simplify vendor management and inventory tracking. They appreciate its financial capabilities, including commission calculations and payouts. The app is praised for its reliability, continuous enhancements, and responsive customer support. It offers transparent analytics, customizable reports, and adapts to specific needs, all at a reasonable price.

June 1, 2024

We've encountered several bugs and errors since using this app. Here's a breakdown of the issues:

1. Order Syncing Issues: The latest orders frequently fail to sync automatically. While a temporary fix involving the date picker sometimes works, it's unreliable. We've reported this issue to the support team more than 10 times, requesting a permanent solution. Unfortunately, the problem persists even until today, leading us to post this review. There have also been instances where older orders disappear from the dashboard, raising significant concerns about the system's integrity for tracking orders and payouts. Vendors cannot trust a system where orders are not appearing or can 'disappear" unexpectedly.

2. System Crashes: During the first few weeks, the system intermittently crashed, particularly the "Fulfillment details pop-up." The pop-up window would freeze and timeout. In some cases, the entire system became unstable, also leading to timeouts. While these issues seem to be resolved now, they raise concerns about stability.

3. Empty Packing Lists: On occasion, the packing list function produced empty PDFs due to a problem with the PDF generator. Thankfully, this problem has been addressed.

4. Disappearing Orders: Cancelling a fulfillment previously caused the entire order to vanish from the dashboard. Thankfully, this bug has also been fixed.

5. Broken Payout Details Link: Clicking "view details" on a payout initially led to a broken link that returned no information. Again, this issue has been resolved.

6. 502 Bad Gateway Error: On May 16th, the vendor page displayed a "502 Bad Gateway" error. This was reported and subsequently fixed.

Overall, the app's initial "bugginess" raises concerns about its readiness for live production. These basic errors should have been addressed prior to launch. Additionally, the repeated occurrences of missing orders have caused significant reputational damage to our business.

Queenspree
Malaysia
3 months using the app
Panther Commerce replied June 3, 2024

Hi,

Thank you for your feedback here. We take these seriously and shall work with the team to resolve any concerns that may come up. As you can see, any issues raised were resolved very quickly and we intend to do so on a continuous basis as our goal is to become the best app possible. Some issues may simply take longer than others but they will be resolved.

We appreciate the impact this might have caused and apologize for this. One of our team members has reached out to you for assistance.