Had this app for a day so far and it is already not working. We will see what happens once support gets back to us.

I had some trouble setting the app up on my Shopify site. I was trying to add the snippet of code but could not. After nealy removing the app I contacted Robert for support for the setup. Robert replied within mins and advised me that there is no code to add when using Shopify and that he must make that clear in his instructions. I had other small issues in trying to set the layout to the way I was expecting it to be but within minutes Robert provided me the information on how to do it. Now that I know it is a simple app to use but detailed instructions would make it a lot easier for all to follow.

If the instructions were there to follow I would give it a 5 star rating.

This app is really buggy on even simple tasks. We tested 3 different accounts trying to get notifications while visitors are live on the site. It always fails for the app to tell you an actual visitor is on real time waiting for a reply. Then because the user has left the chat, it automatically switches your "availability" to unavailable.

Now, this happens with the free version, I am not sure if this is a problem with the paid subscription, but I am not comfortable paying for something that at a basic level it can not perform right.

I am switching to another app. What's the point of having it if you can't get notified in real time?