Pure Chat ‑ Free Live Chat

Pure Chat ‑ Free Live Chat

by Pure Chat

Easy-to-use live chat software with unlimited users and chats

3.8 of 5 stars(33 reviews)

Engage Visitors Instantly

Use live chat to connect with visitors throughout the customer lifecycle by answering questions immediately & providing real-time support.

Optimize Every Experience

Pure Chat enables you to customize your chat widget so that it looks and behaves exactly the way you want it to at every interaction point.

Stay Connected On-The-Go

Use the Pure Chat mobile app (available on iOS and Android devices) to chat from anywhere, so you never miss an opportunity.


About Pure Chat ‑ Free Live Chat

Pure Chat was designed to help organizations have better conversations with their website visitors in the moments that matter most. We eliminated frustrating per operator costs and chat limits to ensure that your entire team can leverage the power of live chat without having to worry about skyrocketing costs as your team grows.

To add it to your site, simply click "Get" on the Pure Chat app page of Shopify. Sign into your Pure Chat account if needed and it will appear on your site! *No code snippet required*. All customization and chat management is then done from the Pure Chat dashboard. Login at purechat.com.

The 100% Free live chat plan includes:

  • Three users/operators
  • Unlimited chats
  • Unlimited chat history (transcripts)
  • iOS and Android mobile apps
  • Advanced widget customization
  • Integrations with your favorite applications
  • Engagement Hub
  • File transfer (images, documents, etc.)
  • Security roles
  • Powerful operator dashboard
  • Chat alerts
  • Canned responses
  • Email from when unavailable to chat
  • Operator availability scheduling
  • SSL security built-in

Upgrade to Pure Chat PRO and receive everything in the Free plan, plus:

  • Unlimited users
  • Real-time visitor analytics
  • Visitor tracking
  • Visitor details
  • Unlimited contacts
  • Use on unlimited websites
  • Remove branding
  • Trigger-based actions and alerts
  • Comprehensive account statistics and reports
  • SMS notifications
  • CSV exports for reports & contacts

Integrates with

  • Google Analytics,
  • HubSpot,
  • InfusionSoft,
  • zapier

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Support

Pricing

Free

Overall rating
3.8 of 5 stars
Based on 33 reviews

  • 5 of 5 stars
    64% of ratings are 5 stars
  • 4 of 5 stars
    6% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    3% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    6% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    21% of ratings are 1 stars
    (7)

Most recent reviews

Medusa's Make-Up

We have been using this app for about 6 months and really like it. It is such a great way to connect with customers and must faster to resolve an issue than email. Also a great way to encourage a sale!

Garden statuary in USA

This app is perfect for my business, now I can connect with my customers for any question they have

Thank You Very Much!

Top Tier Body

Always glitches out and the app is very inconsistent. I would design the placement of chat box and design the whole thing but it would eventually reset after a while for unknown reasons. The app is unreliable, sometimes you will receive the notifications but sometimes you miss a customer. Not acceptable.