Powerful new features, services and plugins for your Shopify store

All Apps / Customer service / Pure Chat - 100% Free Live Chat Software

Pure Chat - 100% Free Live Chat Software

Pure Chat - 100% Free Live Chat Software

Developed by Pure Chat

19 reviews
Price: Free More info
  • 100% Free Live Chat with Unlimited Chats and Unlimited Operators/Users
  • Super customizable & powerful, and includes native iOS and Android Apps.
  • PRO version can add Realtime Analytics, Visitor Tracking, Simple Contacts and More!

Easy, Secure, and FREE!

Adding Live Chat to your Shopify Site has never been so easy, and for the first time, the best live chat tool is now 100% Free for Unlimited Users/Operators and Unlimited Chats! No more crazy per-operator costs.


  • Total Customization of Everything!
  • Native Mobile Apps for iOS and Android
  • Super intuitive and powerful Operator Dashboard
  • Transcript History to see all past chats
  • File and Image transfers
  • Canned Responses for FAQs
  • All of the above is 100% Free!

Go PRO for Even More

Pure Chat PRO adds capabilities to see the visitors on your site, history of pages they have visited, track your contacts and so much more.

Pure Chat - 100% Free Live Chat Software reviews

19 reviews
  1. 5 stars (12 reviews)
  2. 4 stars (1 review)
  3. 3 stars (1 review)
  4. 2 stars (0 reviews)
  5. 1 star (5 reviews)

Instantly became an integral part of our customer service.


Buggy, dashboard never wants to load. Glad I didn't upgrade to pro.


Doesn't work, phantom people. The time trigger doesn't work: I configured the widget to show after the user has been on the page for at least 1 minute, but the widget just kept showing right away, regardless of what I had configured previously. The "Help button" on the dashboard doesn't do anything, I don't even know why it sits there. Tried to reach out someone on Twitter with no response. Don't bother installing this, it's not worth your time.


I'm loving this app! I've used a few other live chat apps before, but I am very impressed! This was super easy to set up...I love that you can schedule your available times, its mobile compatible, you can view all chat transcripts, add staff members....highly recommend!!!


Works pretty well ! Will be keeping this app to offer support to our customers !


STOP LOOKING FOR CHAT THAT WORKS! OMG, I couldn't tell you how many apps I have been through looking for something that actually works. At least in the free version. This app is FANTASTIC! Man I wish someone had recommended this to me before I tore all my hair out. LOOK NO FURTHER!


UPDATE: More glitchy than ever. Now its randomly turning itself on and off.. dissapearing, not loading etc.. a real mess. I woke up this morning to find it had turned itself on over night and we had missed a bunch of chats from customers which are now writing negative reviews about our company because of Pure Chat being so unstable. Turning itself on and off at random times is the norm now.

Review #1:Not the best, pretty glitchy both before and after the android update. Even on desktop computers it wont let you respond sometimes to customers. We have lost a few sales due to these issues. We have written in a number of times with our concerns but as of yet (several months later) there hasnt been any resolution. When it works it works great but when it doesnt work you lose customers and makes for angry patrons because they think you are ignoring them.


It's not working for me! Shows 0 visitors even though I am testing it myself on another device. I also turn "active" on, but if you select the chat icon prompts by showing I am not available (and I am) and it will send an email. I going to be looking for a replacement as this has been a waste of time due to the personalized efforts I have completed before seeing this app DOES NOT WORK!

While writing this review I have missed 5 people I could have chatted with, but again this app would have shown 0 current visits and would have lost the opportunity anyways!


great support and great app!


We tried a bunch of support chat apps and eventually installed this one. It worked basically right away. We had two issues and both were resolved within an hour by support. We have no complaints. It has resulted in improved conversions and we continue to see improvements each week we use it.


Pure Chat's Live Chat Features are 100% Free. Unlimited Operators. Unlimited Chats. Incredible Power!

Pure Chat PRO adds Realtime Analytics, Visitor Tracking and More, and has a monthly fee. For more information, visit https://www.purechat.com/pricing


Pure Chatfree

Support & Sales

Pure Chat
not provided
Get Support


  • Large
  • Thumb
  • Thumb

Are you a developer? Become a Shopify Developer or submit your app.