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Pure Chat - 100% Free Live Chat Software

Pure Chat - 100% Free Live Chat Software

Developed by Pure Chat

29 reviews
Price: Free More info
  • 100% Free Live Chat with Unlimited Chats and Unlimited Operators/Users
  • Super customizable & powerful, and includes native iOS and Android Apps.
  • PRO version can add Realtime Analytics, Visitor Tracking, Simple Contacts and More!

Easy, Secure, and FREE!

Adding Live Chat to your Shopify Site has never been so easy, and for the first time, the best live chat tool is now 100% Free for Three Users/Operators and Unlimited Chats! No more crazy per-operator costs.

To add it to your site, simply click "Get" on the Pure Chat app page of Shopify. Sign into your Pure Chat account if needed and it will appear on your site! No code snippet required.


  • Total Customization of Everything!
  • Native Mobile Apps for iOS and Android
  • Super intuitive and powerful Operator Dashboard
  • Transcript History to see all past chats
  • File and Image transfers
  • Canned Responses for FAQs
  • All of the above is 100% Free!

Go PRO for Even More

Pure Chat PRO adds capabilities to see the visitors on your site, unlimited users, history of pages they have visited, track your contacts and so much more.

Pure Chat - 100% Free Live Chat Software reviews

29 reviews
  1. 5 stars (19 reviews)
  2. 4 stars (2 reviews)
  3. 3 stars (1 review)
  4. 2 stars (1 review)
  5. 1 star (6 reviews)

I had some trouble setting the app up on my Shopify site. I was trying to add the snippet of code but could not. After nealy removing the app I contacted Robert for support for the setup. Robert replied within mins and advised me that there is no code to add when using Shopify and that he must make that clear in his instructions.
I had other small issues in trying to set the layout to the way I was expecting it to be but within minutes Robert provided me the information on how to do it. Now that I know it is a simple app to use but detailed instructions would make it a lot easier for all to follow.

If the instructions were there to follow I would give it a 5 star rating.


This app is really buggy on even simple tasks. We tested 3 different accounts trying to get notifications while visitors are live on the site. It always fails for the app to tell you an actual visitor is on real time waiting for a reply. Then because the user has left the chat, it automatically switches your "availability" to unavailable.

Now, this happens with the free version, I am not sure if this is a problem with the paid subscription, but I am not comfortable paying for something that at a basic level it can not perform right.

I am switching to another app. What's the point of having it if you can't get notified in real time?


Not the best live chat platform I've ever used but for free this is amazing. Integrates well with any store, great for internal team chat and comes with stacks of features. Thanks! =]


It's nice to use I have been use it for about couple months.@Shopify And yes I do get customer use it. I really love how work on my iPhone. Very nice Tech support fast respond. Plus it "Free" So go right head and use it. personalized-unique-gifts.com


One of the best Shopify apps ever!!! It's super easy to customize with so many different options. Plus I downloaded the app on my iPhone to chat with my customers since I am always on the go. Moreover the app is 100% FREE!!! Couldn't be any happier with it! Thank you Pure Chat :)


Just installed and tested this app. For what I am getting for free, THIS IS PERFECT. I would not hesitate to upgrade to Pro someday when my business kicks off. For a start-up online store like mine, this is a lifesaver. Thank you Pure Chat.

I can customize the location, size, and image of the widget. I can customize the text, the colors. The App is just amazing.


a pretty good app would def recommend for a try!


This app was a dream come true, until the PRO Trial was over. Then it bugged, I was unable to pay for Pro du to this error. I reinstalled the app to find all my data gone and STILL got the same error. No reply from customer support for a week.

Error updating your plan
An error has occurred.


This app is great, I have not had any problems so far. Very easy to set up. Intuitive. This is better than some paid apps I have used in the past. The free version is great, there is a paid version ( I am on the free trial not sure ) where you get analytics and no branding but not sure if I care for the analytics and their branding enough to pay for it. Does Not slow website upload time. They have a mobile app that works great AND you get desktop notifications. With the paid plan though, you can chat from your phones text messenger but the app and the desktop notifications are just fine. Great work.


this is a very light chat app, we had other chat app before and switched to this app because of its appearance and the code is easy on page upload speed, if you care about page upload speed consider this app. hope this helps!


Pure Chat's Live Chat Features are 100% Free. Three Operators. Unlimited Chats. Incredible Power!

Pure Chat PRO adds Unlimited Users, Realtime Analytics, Visitor Tracking and More, and has a monthly fee. For more information, visit https://www.purechat.com/pricing


Pure Chatfree

Support & Sales

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