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Pure Chat ‑ Free Live Chat

Pure Chat ‑ Free Live Chat

by Pure Chat

Easy-to-use live chat software with unlimited users and chats

3.7 of 5 stars(36 reviews)
Free
Add app

Engage Visitors Instantly

Use live chat to connect with visitors throughout the customer lifecycle by answering questions immediately & providing real-time support.

Optimize Every Experience

Pure Chat enables you to customize your chat widget so that it looks and behaves exactly the way you want it to at every interaction point.

Stay Connected On-The-Go

Use the Pure Chat mobile app (available on iOS and Android devices) to chat from anywhere, so you never miss an opportunity.

About Pure Chat ‑ Free Live Chat

Pure Chat was designed to help organizations have better conversations with their website visitors in the moments that matter most. We eliminated frustrating per operator costs and chat limits to ensure that your entire team can leverage the power of live chat without having to worry about skyrocketing costs as your team grows.

To add it to your site, simply click "Get" on the Pure Chat app page of Shopify. Sign into your Pure Chat account if needed and it will appear on your site! *No code snippet required*. All customization and chat management is then done from the Pure Chat dashboard. Login at purechat.com.

The 100% Free live chat plan includes:

  • Three users/operators
  • Unlimited chats
  • Unlimited chat history (transcripts)
  • iOS and Android mobile apps
  • Advanced widget customization
  • Integrations with your favorite applications
  • Engagement Hub
  • File transfer (images, documents, etc.)
  • Security roles
  • Powerful operator dashboard
  • Chat alerts
  • Canned responses
  • Email from when unavailable to chat
  • Operator availability scheduling
  • SSL security built-in

Upgrade to Pure Chat PRO and receive everything in the Free plan, plus:

  • Unlimited users
  • Real-time visitor analytics
  • Visitor tracking
  • Visitor details
  • Unlimited contacts
  • Use on unlimited websites
  • Remove branding
  • Trigger-based actions and alerts
  • Comprehensive account statistics and reports
  • SMS notifications
  • CSV exports for reports & contacts

Integrates with

  • Google Analytics,
  • HubSpot,
  • InfusionSoft,
  • zapier

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Pricing

Free

Overall rating
3.7 of 5 stars
 Based on 36 reviews

  • 5 of 5 stars
    61% of ratings are 5 stars
    (22)
  • 4 of 5 stars
    6% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    3% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    6% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    25% of ratings are 1 stars
    (9)
View all 36 reviews

Most recent reviews

WOODWEAR

Rating
1 of 5 stars
Posted
June 13, 2019

Extremely bad, because when I deinstalled the App I wasnt able to remove the chat widget/chat symbol from my shopify store, and noone from the support team is helping me out.

I didnt got an answer from the support since 3-4 weeks now!

Scam, terrible App Support und wasnt able to remove app from my store...

Alene Too

Rating
5 of 5 stars
Posted
January 18, 2019

So far this app is working well. Customization is very helpful in this. Easy to add onto web page as well.

Brands Dropship Best Fashion Brands - Dropship

Rating
1 of 5 stars
Last edited
January 2, 2019

Been installed and first time i should use it for support at 9 am in the morning i can't login why is it not working with my Shopify login.

Changed theme yesterday though.

Can't use that

View all reviews