Customer service
Pure Chat ‑ Live Chat

Pure Chat ‑ Live Chat

by Pure Chat

Easy-to-use live chat software for your website

3.5 of 5 stars(44 reviews)
From $49/month. 30-day free trial.

Engage Visitors Instantly

Use live chat to connect with visitors throughout the customer lifecycle by answering questions immediately & providing real-time support.

Optimize Every Experience

Pure Chat enables you to customize your chat widget so that it looks and behaves exactly the way you want it to at every interaction point.

Stay Connected On-The-Go

Use the Pure Chat mobile app (available on iOS and Android devices) to chat from anywhere, so you never miss an opportunity.

About Pure Chat ‑ Live Chat

Pure Chat was designed to help organizations have better conversations with their website visitors in the moments that matter most. We made chat easy so your entire team can leverage the power of live chat without having to worry about skyrocketing costs as your team grows.

To add it to your site, simply click "Get" on the Pure Chat app page of Shopify. Sign into your Pure Chat account if needed and it will appear on your site! *No code snippet required*. All customization and chat management is then done from the Pure Chat dashboard. Login at purechat.com.

Integrates with

  • Google Analytics,
  • HubSpot,
  • InfusionSoft,
  • zapier

Media gallery

  • Chatting with a customer
  • What your customer sees
  • Customize chat experience
  • List of Transcripts

Support

Pricing 30-day free trial

See all pricing options

Growth

$49/month

or $39/month billed at $468 once per year

  • Unlimited Live Chat
  • 1 Website
  • 4 Users Included
  • Real time Visitor Analytics and Visitor Tracking
  • Powerful Reports
  • Remove Branding

PRO

$99/month

or $79/month billed at $948 once per year

  • Unlimited Live Chat
  • Unlimited Websites
  • 10 Users Included
  • Real time Visitor Analytics and Visitor Tracking
  • Powerful Reports
  • Remove Branding

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

3.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    61% of ratings are 5 stars
    (27)
  • 4 of 5 stars
    7% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    5% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    25% of ratings are 1 stars
    (11)
View all 44 reviews

Most recent reviews

Western Sky Knits

Rating
1 of 5 stars
Posted
May 20, 2020

tried several times to add this app and it completely freezes on my computer. tried to first create an account and then download the app. still can't get it to connect. i give up

Developer reply

May 20, 2020

Oh no! We're sorry to hear that. This is the first time we've heard of this problem. Could you email us at support@purechat.com so we can help get this setup properly for you?

American Public Safety

Rating
1 of 5 stars
Posted
January 10, 2020

Wanted to use this app on our stores new website. Unfortunately I never was able to add the chat since it kept saying "There was an error creating your account". If it is this difficult to even make an account I don't want to go any further.

Developer reply

January 10, 2020

Hello! I'm sorry if you had trouble with the initial setup. We recommend signing up from purechat.com directly since that is where you will manage the account, then you can go into the Shopify app store to then download our app and connect your account. You can reach us directly for further assistance at support@purechat.com.

Dhamma Brasil

Rating
5 of 5 stars
Posted
August 27, 2019

Simple, easy to use and very useful, easy to install and configure. Mobile app helps a lot when I'm out of the office.

View all reviews