Pure Chat ‑ Free Live Chat

Pure Chat ‑ Free Live Chat

by Pure Chat

Easy-to-use live chat software with unlimited users and chats

3.8 of 5 stars(30 reviews)

Engage Visitors Instantly

Use live chat to connect with visitors throughout the customer lifecycle by answering questions immediately & providing real-time support.

Optimize Every Experience

Pure Chat enables you to customize your chat widget so that it looks and behaves exactly the way you want it to at every interaction point.

Stay Connected On-The-Go

Use the Pure Chat mobile app (available on iOS and Android devices) to chat from anywhere, so you never miss an opportunity.


About Pure Chat ‑ Free Live Chat

Pure Chat was designed to help organizations have better conversations with their website visitors in the moments that matter most. We eliminated frustrating per operator costs and chat limits to ensure that your entire team can leverage the power of live chat without having to worry about skyrocketing costs as your team grows.

To add it to your site, simply click "Get" on the Pure Chat app page of Shopify. Sign into your Pure Chat account if needed and it will appear on your site! *No code snippet required*. All customization and chat management is then done from the Pure Chat dashboard. Login at purechat.com.

The 100% Free live chat plan includes:

  • Three users/operators
  • Unlimited chats
  • Unlimited chat history (transcripts)
  • iOS and Android mobile apps
  • Advanced widget customization
  • Integrations with your favorite applications
  • Engagement Hub
  • File transfer (images, documents, etc.)
  • Security roles
  • Powerful operator dashboard
  • Chat alerts
  • Canned responses
  • Email from when unavailable to chat
  • Operator availability scheduling
  • SSL security built-in

Upgrade to Pure Chat PRO and receive everything in the Free plan, plus:

  • Unlimited users
  • Real-time visitor analytics
  • Visitor tracking
  • Visitor details
  • Unlimited contacts
  • Use on unlimited websites
  • Remove branding
  • Trigger-based actions and alerts
  • Comprehensive account statistics and reports
  • SMS notifications
  • CSV exports for reports & contacts

Integrates with

  • Google Analytics,
  • HubSpot,
  • InfusionSoft,
  • zapier

Media gallery

Support

Pricing

Free

Overall rating
3.8 of 5 stars
Based on 30 reviews

  • 5 of 5 stars
    63% of ratings are 5 stars
  • 4 of 5 stars
    7% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    3% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    3% of ratings are 2 stars
    (1)
  • 1 of 5 stars
    23% of ratings are 1 stars
    (7)

Most recent reviews

Hot Headz International

Had this app for a day so far and it is already not working. We will see what happens once support gets back to us.

My Renewable Energy Australia

I had some trouble setting the app up on my Shopify site. I was trying to add the snippet of code but could not. After nealy removing the app I contacted Robert for support for the setup. Robert replied within mins and advised me that there is no code to add when using Shopify and that he must make that clear in his instructions. I had other small issues in trying to set the layout to the way I was expecting it to be but within minutes Robert provided me the information on how to do it. Now that I know it is a simple app to use but detailed instructions would make it a lot easier for all to follow.

If the instructions were there to follow I would give it a 5 star rating.

Folklore Surf

This app is really buggy on even simple tasks. We tested 3 different accounts trying to get notifications while visitors are live on the site. It always fails for the app to tell you an actual visitor is on real time waiting for a reply. Then because the user has left the chat, it automatically switches your "availability" to unavailable.

Now, this happens with the free version, I am not sure if this is a problem with the paid subscription, but I am not comfortable paying for something that at a basic level it can not perform right.

I am switching to another app. What's the point of having it if you can't get notified in real time?