Engage Visitors Instantly
Use live chat to connect with visitors throughout the customer lifecycle by answering questions immediately & providing real-time support.
Optimize Every Experience
Pure Chat enables you to customize your chat widget so that it looks and behaves exactly the way you want it to at every interaction point.
Stay Connected On-The-Go
Use the Pure Chat mobile app (available on iOS and Android devices) to chat from anywhere, so you never miss an opportunity.
About Pure Chat ‑ Live Chat
Pure Chat was designed to help organizations have better conversations with their website visitors in the moments that matter most. We made chat easy so your entire team can leverage the power of live chat without having to worry about skyrocketing costs as your team grows.
To add it to your site, simply click "Get" on the Pure Chat app page of Shopify. Sign into your Pure Chat account if needed and it will appear on your site! *No code snippet required*. All customization and chat management is then done from the Pure Chat dashboard. Login at purechat.com.
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Pricing 30-day free trial
or $39/month billed at $468 once per year
or $79/month billed at $948 once per year
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Most recent reviews
Western Sky Knits
tried several times to add this app and it completely freezes on my computer. tried to first create an account and then download the app. still can't get it to connect. i give up
Oh no! We're sorry to hear that. This is the first time we've heard of this problem. Could you email us at email@example.com so we can help get this setup properly for you?
American Public Safety
Wanted to use this app on our stores new website. Unfortunately I never was able to add the chat since it kept saying "There was an error creating your account". If it is this difficult to even make an account I don't want to go any further.
Hello! I'm sorry if you had trouble with the initial setup. We recommend signing up from purechat.com directly since that is where you will manage the account, then you can go into the Shopify app store to then download our app and connect your account. You can reach us directly for further assistance at firstname.lastname@example.org.
Simple, easy to use and very useful, easy to install and configure. Mobile app helps a lot when I'm out of the office.