Pure Chat ‑ Free Live Chat

Pure Chat ‑ Free Live Chat

by Pure Chat

Easy-to-use live chat software with unlimited users and chats

3.9 of 5 stars(41 reviews)

Engage Visitors Instantly

Use live chat to connect with visitors throughout the customer lifecycle by answering questions immediately & providing real-time support.

Optimize Every Experience

Pure Chat enables you to customize your chat widget so that it looks and behaves exactly the way you want it to at every interaction point.

Stay Connected On-The-Go

Use the Pure Chat mobile app (available on iOS and Android devices) to chat from anywhere, so you never miss an opportunity.


About Pure Chat ‑ Free Live Chat

Pure Chat was designed to help organizations have better conversations with their website visitors in the moments that matter most. We eliminated frustrating per operator costs and chat limits to ensure that your entire team can leverage the power of live chat without having to worry about skyrocketing costs as your team grows.

To add it to your site, simply click "Get" on the Pure Chat app page of Shopify. Sign into your Pure Chat account if needed and it will appear on your site! *No code snippet required*. All customization and chat management is then done from the Pure Chat dashboard. Login at purechat.com.

The 100% Free live chat plan includes:

  • Three users/operators
  • Unlimited chats
  • Unlimited chat history (transcripts)
  • iOS and Android mobile apps
  • Advanced widget customization
  • Integrations with your favorite applications
  • Engagement Hub
  • File transfer (images, documents, etc.)
  • Security roles
  • Powerful operator dashboard
  • Chat alerts
  • Canned responses
  • Email from when unavailable to chat
  • Operator availability scheduling
  • SSL security built-in

Upgrade to Pure Chat PRO and receive everything in the Free plan, plus:

  • Unlimited users
  • Real-time visitor analytics
  • Visitor tracking
  • Visitor details
  • Unlimited contacts
  • Use on unlimited websites
  • Remove branding
  • Trigger-based actions and alerts
  • Comprehensive account statistics and reports
  • SMS notifications
  • CSV exports for reports & contacts

Integrates with

  • Google Analytics,
  • HubSpot,
  • InfusionSoft,
  • zapier

Media gallery

Support

Free

Free

  • Live Chat. 3 Users

  • Unlimited Chats. 1 Website

Growth

$49/month

or $39/month billed at $468 once per year

  • Unlimited Live Chat

  • 1 Website

  • 4 Users Included

  • Real time Visitor Analytics and Visitor Tracking

  • Powerful Reports

  • Remove Branding

PRO

$99/month

or $79/month billed at $948 once per year

  • Unlimited Live Chat

  • Unlimited Websites

  • 10 Users Included

  • Real time Visitor Analytics and Visitor Tracking

  • Powerful Reports

  • Remove Branding

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
3.9 of 5 stars
Based on 41 reviews

  • 5 of 5 stars
    63% of ratings are 5 stars
  • 4 of 5 stars
    7% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    2% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    5% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    22% of ratings are 1 stars
    (9)

Most recent reviews

Teledyne ISCO

App installed seamlessly and has been operating without problems since. We had a couple of questions which were answered by Pure Chat instantly - fantastic support! We are using the free version on the Supply theme. Highly recommended.

Spy Shop SA

Have been using the Pure Chat app for about a year and we are super happy. For a completely free version, WOW its got everything you need. This app even makes Shopify's chat app look childish lmfao well done PC Team!

LimmGroup

I use this app so that customers can chat and email us - so for customer support. It has been great. They have developed some great new features recently and while I haven't had time to test them all out I'm very excited to do so when I get the chance.